# Entergram — Telegram CRM for Teams

> Entergram is the first CRM built specifically for Telegram. It connects personal Telegram accounts (not bots) into a shared workspace where sales, support, and community teams manage conversations at scale.

## What Entergram Does

Entergram turns Telegram into a professional CRM platform. Teams connect their personal Telegram accounts to a shared workspace and get:

- **Multi-Account Inbox**: Connect unlimited personal Telegram accounts to one workspace. Every chat, group, and channel in one place.
- **CRM Table & Kanban**: Spreadsheet-like table view and drag-and-drop Kanban board for managing Telegram conversations as a sales pipeline.
- **Custom Columns & Labels**: Tag and categorize chats with custom fields — lead stage, deal size, priority, or any data your workflow needs.
- **Telegram MCP Server**: The first Model Context Protocol server for personal Telegram accounts. Connect Claude, ChatGPT, Cursor, Windsurf, n8n, Make.com, or any MCP-compatible AI agent to your Telegram workspace. AI agents can read chats, create tickets, fire broadcasts, and update CRM fields autonomously.
- **REST API**: Full programmatic access to Telegram CRM data. Sync chats to BigQuery, trigger broadcasts from Stripe events, build internal dashboards.
- **Broadcast Messaging**: Send templated messages to tagged segments of contacts. Supports text, images, documents, and scheduled sends.
- **Ticketing System**: Convert Telegram conversations into trackable tickets with assignee, priority, SLA, and status tracking.
- **Chat Analytics**: Response time metrics, message volume heatmaps, team performance dashboards, and activity tracking.
- **Team Workspaces**: Isolated workspaces with role-based access. Each team member sees only the accounts and chats assigned to them.
- **Dedicated Proxies**: Every connected Telegram account runs behind its own residential IP — never shared, never rotated.
- **Mobile App (PWA)**: Full CRM experience on iPhone, iPad, and Android via Progressive Web App.

## Telegram MCP Server — MCP for Personal Telegram Accounts

Entergram provides the first and only MCP (Model Context Protocol) server for personal Telegram accounts. Unlike bot-based integrations, Entergram's MCP server connects AI agents to your real Telegram chats, contacts, groups, channels, and CRM data — the same conversations you see in the Telegram app.

### Supported MCP Clients
- Claude Desktop, Claude Code (CLI), Claude.ai
- ChatGPT with MCP plugin support
- Cursor IDE, Windsurf, Cline
- n8n (workflow automation)
- Make.com (low-code automation)
- Any custom agent built with Anthropic Agent SDK, OpenAI Agents SDK, or LangChain

### MCP Capabilities
With the right scopes, an MCP-connected AI agent can:
- List and search Telegram chats
- Read full message history
- Look up contact custom fields (stage, ARR, tags)
- Leave internal comments on chats
- Create and update tickets with priority and assignee
- Fire broadcasts from saved templates
- Add or remove tags
- Update custom field values

### MCP Security
- OAuth with PKCE — no secrets stored
- Workspace-scoped permissions with granular scopes
- Configurable TTL (default 90 days), optional IP allowlists
- Instant revocation from either side
- Full audit logging (key prefix, source IP, user agent)
- A key from workspace A cannot access workspace B

### MCP Server URL
```
https://mcp.entergram.com/mcp
```

### MCP vs Telegram Bot API
Telegram's Bot API only works with bot accounts — limited to bot-scoped conversations. Entergram's MCP server works with personal Telegram accounts, giving AI agents access to real chats, real contacts, and real CRM data. Use MCP when AI is the consumer; use the Bot API for public-facing automated bots.

### Common MCP Questions
- **Does Telegram have MCP?** No — Telegram doesn't natively support MCP. Entergram provides the only MCP server for personal Telegram accounts.
- **Is there an MCP for personal Telegram accounts?** Yes — Entergram is the only MCP server that works with personal accounts, not just bots.
- **Can I use it with Cursor or Windsurf?** Yes — add the MCP server URL in your IDE's MCP settings and authenticate.
- **Can I run it in Docker?** No need — the server is fully hosted. Zero infrastructure to manage.
- **Can I connect it to n8n?** Yes — use n8n's MCP node with the Entergram MCP URL to build visual automations.

### MCP Pages
- MCP Connector (setup & overview): https://www.entergram.com/mcp
- MCP Server (product deep-dive): https://www.entergram.com/telegram-mcp
- MCP Setup Guide: https://www.entergram.com/help-center/security-developers/claude-mcp-connector

## REST API

Full REST API for programmatic access to Telegram CRM data:

- Endpoints: chats, messages, contacts, custom_fields, tickets, broadcasts, workspace, members, accounts
- Authentication: Workspace-scoped API keys with configurable TTL and IP allowlists
- Same scope model as MCP server and Make.com integration
- Documentation: https://api.entergram.com/docs
- Product page: https://www.entergram.com/telegram-crm/telegram-crm-api

## Blog — Key Articles

- Connect Your Personal Telegram to Claude, ChatGPT & More via MCP: https://www.entergram.com/blog/connect-entergram-to-claude-mcp
- Telegram MCP vs Telegram Bot API — When to Use Which: https://www.entergram.com/blog/telegram-mcp-vs-bot-api
- How to Automate Telegram Inbox Triage with Claude and MCP: https://www.entergram.com/blog/telegram-mcp-ai-inbox-triage
- How to Connect Telegram to n8n with MCP: https://www.entergram.com/blog/n8n-telegram-mcp-integration
- Best Telegram CRM in 2026 — What to Look For: https://www.entergram.com/blog/best-telegram-crm
- Make.com + Telegram CRM Automations: https://www.entergram.com/blog/make-com-telegram-crm-automations
- Telegram CRM vs HubSpot, Salesforce, Pipedrive: https://www.entergram.com/blog/telegram-crm-vs-hubspot-salesforce-pipedrive

## Core Pages

- Homepage: https://www.entergram.com
- All Features: https://www.entergram.com/telegram-crm
- Pricing: https://www.entergram.com/pricing
- MCP Connector: https://www.entergram.com/mcp
- MCP Server (product): https://www.entergram.com/telegram-mcp
- API (product): https://www.entergram.com/telegram-crm/telegram-crm-api
- Multi-Account Inbox: https://www.entergram.com/telegram-crm/telegram-crm-multi-account
- Broadcast Tool: https://www.entergram.com/telegram-crm/telegram-broadcast-tool
- Telegram Support (overview): https://www.entergram.com/telegram-support
- Telegram Ticketing System (tickets from messages): https://www.entergram.com/telegram-support/telegram-ticketing-system
- Kanban Board for Tickets: https://www.entergram.com/telegram-support/telegram-kanban-board
- Tickets Linked to Group Chats: https://www.entergram.com/telegram-support/telegram-group-chat-tickets
- Assign Tickets to Agents: https://www.entergram.com/telegram-support/telegram-ticket-assignment
- Ticket SLAs & Breach Alerts: https://www.entergram.com/telegram-support/telegram-ticket-sla
- Telegram Analytics (overview): https://www.entergram.com/telegram-analytics
- Response Time & SLA Analytics: https://www.entergram.com/telegram-analytics/telegram-response-time
- Activity Heatmap: https://www.entergram.com/telegram-analytics/telegram-activity-heatmap
- Message Volume Analytics: https://www.entergram.com/telegram-analytics/telegram-message-volume
- Media & Content Analytics: https://www.entergram.com/telegram-analytics/telegram-media-analytics
- Chat Analytics: https://www.entergram.com/telegram-analytics/telegram-chat-analytics
- Custom Columns: https://www.entergram.com/telegram-crm#custom-columns
- Team Workspaces: https://www.entergram.com/telegram-crm/telegram-crm-workspaces
- Proxied Accounts: https://www.entergram.com/telegram-crm/free-telegram-proxy
- Lead Management: https://www.entergram.com/telegram-crm/telegram-crm-lead-management
- Mobile App: https://www.entergram.com/mobile-app
- Integrations: https://www.entergram.com/integrations
- Security: https://www.entergram.com/security
- Changelog: https://www.entergram.com/changelog
- Blog: https://www.entergram.com/blog
- Help Center: https://www.entergram.com/help-center
- API Docs: https://api.entergram.com/docs

## Comparisons

- Entergram vs Zendesk: https://www.entergram.com/compare/zendesk-vs-entergram
- Entergram vs Intercom: https://www.entergram.com/compare/intercom-vs-entergram
- Entergram vs HubSpot: https://www.entergram.com/compare/hubspot-vs-entergram
- Entergram vs Freshdesk: https://www.entergram.com/compare/freshdesk-vs-entergram
- Entergram vs ManyChat: https://www.entergram.com/compare/manychat-vs-entergram

## Company

- Founded: 2025
- Website: https://www.entergram.com
- App: https://app.entergram.com
- Contact: hello@entergram.com
- Twitter/X: https://x.com/hello_entergram
- LinkedIn: https://www.linkedin.com/company/entergram

## Languages

Entergram is available in English, Spanish, French, German, Turkish, Russian, and Simplified Chinese.

## Full Content

- Complete text of all product pages and blog posts (English): https://www.entergram.com/llms-full.txt
- Spanish: https://www.entergram.com/llms-full.es.txt
- French: https://www.entergram.com/llms-full.fr.txt
- German: https://www.entergram.com/llms-full.de.txt
- Russian: https://www.entergram.com/llms-full.ru.txt
- Turkish: https://www.entergram.com/llms-full.tr.txt
- Simplified Chinese: https://www.entergram.com/llms-full.zh-cn.txt