{ "@context": "https://schema.org", "@type": "Dataset", "identifier": "EG-CRM-2027", "name": "Best Telegram CRM comparison matrix, 2027", "description": "Row-level evidence matrix behind Entergram's 2027 Telegram CRM comparison. Every vendor row was re-checked against the vendor's own pages on 2026-10-30; supersedes EG-CRM-2026.", "version": "1.0.0", "creator": { "@type": "Organization", "name": "Entergram Research", "url": "https://www.entergram.com" }, "publisher": { "@type": "Organization", "name": "Entergram Research", "url": "https://www.entergram.com/research" }, "license": "https://creativecommons.org/licenses/by/4.0/", "isAccessibleForFree": true, "url": "https://www.entergram.com/research", "researchQuestion": "Which CRM options work on Telegram, and does each one run on personal accounts or only on bots?", "methodology": "Options are ordered by the fit described in the guide, not by a universal numeric score. Categories, best-fit summaries and trade-offs were checked against official product pages. No vendor paid for placement.", "provenanceNote": "Rows record what each source states about itself, not an independent performance test. Rows sourced from Entergram's own product pages are marked publisher-own-product in entergram_relationship and carry a declared conflict of interest. No vendor paid for inclusion or position.", "rankingBasis": "Ordered by fit against the research question as argued in the linked guide. Rank is an editorial judgement, not a numeric score, and is not comparable across datasets.", "limitations": [ "Vendor capability claims are self-reported and were not independently benchmarked.", "Pricing and plan gating change without notice and are described qualitatively rather than quoted.", "Coverage is limited to options publicly discoverable at the review date and is not exhaustive.", "Entergram publishes this dataset and appears in it. Treat its rows as an interested-party claim." ], "datePublished": "2026-10-30", "dateModified": "2026-10-30", "checked_on": "2026-10-30", "nextReviewDue": "2027-04-30", "status": "current", "supersededBy": null, "guide_url": "https://www.entergram.com/blog/best-telegram-crm-2027", "correctionsPolicy": { "contact": "hello@entergram.com", "process": "Send the row_id, the disputed field and a public source. Accepted corrections are applied to the CSV and JSON, the dataset_version is incremented, and the change is recorded in dataset-changelog.csv.", "targetResponseDays": 5 }, "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "distribution": [ { "@type": "DataDownload", "encodingFormat": "text/csv", "contentUrl": "https://www.entergram.com/research/best-telegram-crm-2027.csv" }, { "@type": "DataDownload", "encodingFormat": "application/json", "contentUrl": "https://www.entergram.com/research/best-telegram-crm-2027.json" } ], "rowCount": 14, "columns": [ "rank", "option", "category", "best_for", "connection_or_account_model", "primary_tradeoff", "official_source", "source_type", "checked_on", "row_id", "dataset_id", "dataset_version", "entity_type", "vendor_or_maintainer", "hosting_model", "open_source", "account_model_class", "reads_existing_history", "entergram_relationship", "paid_placement", "inclusion_reason", "evidence_basis", "claim_confidence", "source_id", "source_publisher", "source_domain", "source_label", "source_tier", "source_accessed_on", "row_status", "superseded_by", "next_review_due", "license", "license_url", "publisher", "methodology_url", "corrections_contact", "canonical_dataset_url", "citation", "analyst_note", "project_license" ], "rows": [ { "rank": "1", "option": "Entergram", "category": "Account-native Telegram CRM", "best_for": "Running many personal Telegram accounts and their leads as one operation", "connection_or_account_model": "Personal Telegram accounts (100+ per workspace), each on its own unique proxy with a dedicated IP", "primary_tradeoff": "Not a prospect-scraping or automated cold-sequence platform", "official_source": "https://www.entergram.com/telegram-crm", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R01", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Entergram", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "yes, the history the account can already see", "entergram_relationship": "publisher-own-product", "paid_placement": "no", "inclusion_reason": "Published by Entergram and in scope for the question; ranked on the same criteria and disclosed as an interested party", "evidence_basis": "Self-reported by the publisher of this dataset", "claim_confidence": "medium, publisher self-report, declared conflict of interest", "source_id": "S-EG-CRM", "source_publisher": "Entergram", "source_domain": "entergram.com", "source_label": "Entergram Telegram CRM product page", "source_tier": "publisher-own-product-page", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R01, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Entergram is published by the author of this dataset, which is disclosed in entergram_relationship on every row rather than buried in a footnote. On the dataset question it differs from most of the field in scale rather than feature count. A workspace holds five personal accounts per seat with additional accounts at 5 EUR per account per month and no published cap, so 50 or 100+ connected accounts is a supported shape; every connected account runs through its own unique proxy with a dedicated IP; and all accounts feed one inbox filtered by account rather than requiring operators to switch logins. The lead layer is the specialism: pipeline stage, custom fields and chat context on every chat, with tickets on Pro. Analytics report messages sent and received, response times and busiest hours across selected accounts, with downloadable raw data. Five native integrations are live (HubSpot, Zendesk, Notion, Slack as a one-way audit log, and Make.com). Its hosted MCP covers every personal account on a seat through one OAuth connection, with no per-account session setup; by the 2027 review CRMChat, TeleBoost and Breakcold also shipped MCP servers, so the distinction is multi-account scope, not MCP as such. Readers should weigh all of this against the obvious conflict of interest and check the source pages themselves.", "project_license": "" }, { "rank": "2", "option": "CRMChat", "category": "Telegram-first outreach CRM", "best_for": "Prospecting and sequenced Telegram outreach", "connection_or_account_model": "Personal Telegram accounts, your own or ones CRMChat provides, with folder sync and new inbound capture", "primary_tradeoff": "Sales pipeline is stronger than support-desk depth", "official_source": "https://crmchat.ai/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R02", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "CRMChat", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "yes, the history the account can already see", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-CRMCHAT", "source_publisher": "CRMChat", "source_domain": "crmchat.ai", "source_label": "CRMChat product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R02, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "The closest comparison to row 1 on connection model, since both connect real personal accounts rather than bots. CRMChat's published emphasis is outbound: prospect research, group parsing, multi-account campaigns and sequences. Since the 2026 edition it has added a unified inbox across accounts (changelog v3.0.0, 1 October 2026), a custom proxy for each account on every plan, and a Telegram MCP server with a REST API and webhooks from the Personal plan (pricing and developers pages). Whether one MCP connection covers several accounts is not stated. Its help centre says it cannot automatically sync every existing conversation; folder sync and new-inbound lead creation are the documented routes.", "project_license": "" }, { "rank": "3", "option": "TeleBoost", "category": "Telegram outreach and CRM suite", "best_for": "Lead sourcing through reply management", "connection_or_account_model": "Personal Telegram accounts", "primary_tradeoff": "Shared workspaces and collaborators start on the top plan", "official_source": "https://teleboost.app/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R03", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "TeleBoost", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "yes, the history the account can already see", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-TELEBOOST", "source_publisher": "TeleBoost", "source_domain": "teleboost.app", "source_label": "TeleBoost product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R03, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Outreach-led, and honest about it. Lead sourcing through reply management is a coherent pipeline. At the 2027 review the homepage lists Free, Starter 29 USD, Pro 59 USD and Business 119 USD a month (billed monthly), covering 1, 3, 6 and 12 accounts with extras at 5 USD each; every account needs a proxy and keeps its own session and device fingerprint. Tickets with SLA timers, MCP, API and webhooks start on Pro; shared workspaces and collaborators are Business features. Users choose which chats sync and can mark personal ones private.", "project_license": "" }, { "rank": "4", "option": "Pantheon", "category": "Cross-messenger relationship CRM", "best_for": "Automatic relationship memory across messengers", "connection_or_account_model": "Your own account on each supported messenger (Telegram, WhatsApp, iMessage, X), no bot or extension", "primary_tradeoff": "Invite-only alpha; shared team workspaces not shipped", "official_source": "https://pantheon.run/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R04", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Pantheon", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "not stated on the vendor page", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Invite-only private alpha at the time of review; included because it addresses the dataset question with a personal-account model", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-PANTHEON", "source_publisher": "Pantheon", "source_domain": "pantheon.run", "source_label": "Pantheon product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R04, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "The most unusual model in the table: relationship memory captured across several messengers rather than Telegram alone. At the 2027 review four channels are live (Telegram, WhatsApp, iMessage and X), the product is an invite-only private alpha with a waitlist and no published pricing, and the vendor's own guide says shared team workspaces are on the roadmap rather than shipped. Attractive for an individual whose relationships span platforms; early for a team.", "project_license": "" }, { "rank": "5", "option": "Breakcold", "category": "Multichannel sales CRM", "best_for": "Telegram beside email, LinkedIn, WhatsApp and calls", "connection_or_account_model": "Your main Telegram account through a native integration, no browser extension", "primary_tradeoff": "Sales-led rather than support-desk-led; higher entry price", "official_source": "https://www.breakcold.com/crm/telegram", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R05", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Breakcold", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "not stated on the vendor page", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-BREAKCOLD", "source_publisher": "Breakcold", "source_domain": "breakcold.com", "source_label": "Breakcold Telegram CRM page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R05, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Sales-led multichannel CRM where Telegram sits beside email, LinkedIn, WhatsApp, calls and meetings. The 2026 edition recorded the connection model as unspecified; the Telegram page now answers it, saying most customers connect their main Telegram account, and it documents DM, group and channel-reply sync plus a first-party MCP server that includes the Telegram inbox. How much past history is pulled in is not stated. The pricing page lists X1 at 99 USD a month (1 seat, 2 connected accounts), X5 at 199 USD and X20 at 499 USD, with extra seats or accounts at 10 USD; the Telegram page describes the entry plan's account count differently.", "project_license": "" }, { "rank": "6", "option": "GramSales", "category": "Telegram Web sales sidebar", "best_for": "Solo sellers who want lightweight CRM inside Telegram Web", "connection_or_account_model": "Browser extension on Telegram Web", "primary_tradeoff": "Extension-bound with lighter team governance", "official_source": "https://gramsales.com/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R06", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "GramSales", "hosting_model": "browser-extension", "open_source": "no", "account_model_class": "personal-account", "reads_existing_history": "not applicable: an overlay on Telegram Web; the vendor states it does not read or store message content", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-GRAMSALES", "source_publisher": "GramSales", "source_domain": "gramsales.com", "source_label": "GramSales product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R06, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "A browser extension on Telegram Web, which is a real constraint rather than a detail: the CRM exists only where the extension runs, so there is no server-side workspace, no mobile parity and limited governance over what each seat can see. The vendor states it never asks for Telegram credentials and does not read or store message content. Its own pages disagree on account and contact limits per plan, so confirm them before buying. Genuinely useful for a solo seller, hard to defend for a team.", "project_license": "" }, { "rank": "7", "option": "SYNC Hub", "category": "Telegram community automation CRM", "best_for": "Community automation, payments and lightweight pipelines", "connection_or_account_model": "Telegram bot and Mini App, plus a Telegram Business connection to one user's private chats", "primary_tradeoff": "Not a shared workspace for employees' existing personal DMs", "official_source": "https://synchubai.com/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R07", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "SYNC Hub", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "bot-api", "reads_existing_history": "not stated on the vendor page", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-SYNCHUB", "source_publisher": "SYNC Hub", "source_domain": "synchubai.com", "source_label": "SYNC Hub product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R07, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Bot and Mini App based, oriented to community automation, payments and light pipelines. Strong in its niche. Since the 2026 edition it offers a Business Bot Mode that connects to a user's own private chats through Telegram Business so its AI can answer for them. That is one person's chats handled by a bot, not a shared workspace over several employees' personal DMs, and the bot constraints in EG-CONSTRAINTS-2026 rows C01 to C03 still apply.", "project_license": "" }, { "rank": "8", "option": "respond.io", "category": "Omnichannel messaging workspace", "best_for": "Omnichannel support and automation", "connection_or_account_model": "Telegram Bot API", "primary_tradeoff": "Cannot connect a personal account or inherit its existing DMs", "official_source": "https://respond.io/integrations/telegram", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R08", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "respond.io", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "bot-api", "reads_existing_history": "no", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-RESPONDIO", "source_publisher": "respond.io", "source_domain": "respond.io", "source_label": "respond.io Telegram integration page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R08, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "A mature omnichannel platform with deep automation, held back on this specific question by the Bot API. Its documentation requires a BotFather bot, says Telegram Business and Premium bots cannot be added, and its integration page states that Telegram groups and channels are not supported. It cannot start a conversation and cannot inherit a personal account's existing DMs. Excellent if Telegram is one bot channel among many.", "project_license": "" }, { "rank": "9", "option": "Kommo", "category": "General sales CRM", "best_for": "Conventional sales pipelines with Telegram messaging", "connection_or_account_model": "Telegram bot", "primary_tradeoff": "Telegram is a channel inside the CRM rather than the underlying workspace", "official_source": "https://www.kommo.com/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R09", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Kommo", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "bot-api", "reads_existing_history": "no", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-KOMMO", "source_publisher": "Kommo", "source_domain": "kommo.com", "source_label": "Kommo product site", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R09, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "A conventional sales CRM where Telegram is one channel among many. Sold internationally as Kommo and known in some markets under its former amoCRM name, which is why amoCRM does not appear as a separate row. Kommo's own integration accepts a chatbot only. Its marketplace lists third-party apps, such as Telegram from Whatcrm, that log in a personal account by QR code; those are separate vendors and are not assessed here. Pipeline depth is good, Telegram depth is bot-shaped.", "project_license": "" }, { "rank": "10", "option": "SendPulse", "category": "Bot marketing platform", "best_for": "Automated flows, subscriber campaigns and opt-in journeys", "connection_or_account_model": "Telegram bot, plus a personal-account login by QR code or phone number", "primary_tradeoff": "Bot marketing first; the personal-account inbox caps new contacts at 20 a day", "official_source": "https://sendpulse.com/features/chatbot/telegram", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R10", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "SendPulse", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account-and-bot", "reads_existing_history": "not stated; messages are visible from the moment the account is connected", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-SENDPULSE", "source_publisher": "SendPulse", "source_domain": "sendpulse.com", "source_label": "SendPulse Telegram chatbot feature page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R10, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Bot marketing first: flows, subscriber campaigns and opt-in journeys. Since the 2026 edition SendPulse has added a personal-account app (login by QR code or phone number, up to 20 new contacts a day, 40 for numbers with long history) and says that since 8 May 2026 Business mode bots can connect to a personal account without Telegram Premium. Its knowledge base and feature page disagree on the Premium requirement. It narrows the gap with personal-account CRMs, but the product is not built around a team working a fleet of accounts.", "project_license": "" }, { "rank": "11", "option": "NetHunt CRM", "category": "CRM with Telegram capture", "best_for": "Teams that want Telegram conversations attached to customer records in a general CRM", "connection_or_account_model": "Personal Telegram accounts and chatbots", "primary_tradeoff": "Telegram is a capture channel into a Gmail-shaped CRM rather than the workspace itself", "official_source": "https://nethunt.com/integrations/telegram", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R11", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "NetHunt CRM", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account-and-bot", "reads_existing_history": "messages are linked once connected; the user picks chats or folders to save; past-history sync not stated", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-NETHUNT", "source_publisher": "NetHunt CRM", "source_domain": "nethunt.com", "source_label": "NetHunt CRM Telegram integration page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R11, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "NetHunt states that it creates customer records from both personal and chatbot messages, which puts it above the bot-only tier. Its help article describes a personal connection by QR code or verification code, a 200-chat limit, an 8 MB file limit, and that only the account owner can reply. Telegram conversations are attachments to a record rather than the primary surface the team works in.", "project_license": "" }, { "rank": "12", "option": "Umnico", "category": "Omnichannel inbox with multi-account Telegram", "best_for": "Agencies handling several messengers and several Telegram accounts in one window", "connection_or_account_model": "Personal Telegram accounts and bots", "primary_tradeoff": "Vendor advises against sending more than about 100 messages per day, which caps outreach volume", "official_source": "https://umnico.com/integrations/telegram/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R12", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Umnico", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "personal-account-and-bot", "reads_existing_history": "not stated; the vendor says message history is stored once connected", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-UMNICO", "source_publisher": "Umnico", "source_domain": "umnico.com", "source_label": "Umnico Telegram integration page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R12, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "One of the few omnichannel vendors that connects real personal accounts rather than only bots, and it says so plainly. Worth noting that Umnico publishes its own volume guidance (about 100 messages a day) rather than leaving the anti-spam risk unstated, which is more candid than most of this category.", "project_license": "" }, { "rank": "13", "option": "Chatwoot", "category": "Open-source support desk", "best_for": "Teams that need to self-host their support desk for data residency or cost reasons", "connection_or_account_model": "Telegram bot", "primary_tradeoff": "Bot-only, so it cannot inherit a personal account's existing DMs or group visibility", "official_source": "https://www.chatwoot.com/features/telegram-integration", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R13", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Chatwoot", "hosting_model": "self-hostable-or-vendor-hosted", "open_source": "yes", "account_model_class": "bot-api", "reads_existing_history": "no", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Publicly available product addressing the dataset question at the time of review", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-CHATWOOT", "source_publisher": "Chatwoot", "source_domain": "chatwoot.com", "source_label": "Chatwoot Telegram integration page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R13, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "The strongest self-hosting story in this dataset, and the only row here that is both open source and a full support desk. It is bot-only, so every constraint in EG-CONSTRAINTS-2026 rows C01 to C03 applies: no first contact, no default group visibility, no prior history.", "project_license": "" }, { "rank": "14", "option": "Crisp", "category": "Team inbox with Telegram channel", "best_for": "Teams wanting Telegram beside website chat and email in one inbox", "connection_or_account_model": "Telegram bot (BotFather token)", "primary_tradeoff": "Bot-only, so it cannot inherit a personal account's existing DMs or group visibility", "official_source": "https://crisp.chat/en/integrations/telegram/", "source_type": "vendor-page", "checked_on": "2026-10-30", "row_id": "EG-CRM-2027-R14", "dataset_id": "EG-CRM-2027", "dataset_version": "1.0.0", "entity_type": "commercial-product", "vendor_or_maintainer": "Crisp", "hosting_model": "vendor-hosted-saas", "open_source": "no", "account_model_class": "bot-api", "reads_existing_history": "not stated on the vendor page", "entergram_relationship": "third-party-alternative", "paid_placement": "no", "inclusion_reason": "Widely used team inbox with a Telegram channel; included in 2026 as a documentation gap, now documented", "evidence_basis": "Self-reported by the vendor on its own page", "claim_confidence": "medium, vendor self-report not independently tested", "source_id": "S-V-CRISP", "source_publisher": "Crisp", "source_domain": "crisp.chat", "source_label": "Crisp Telegram integration page", "source_tier": "vendor-self-reported", "source_accessed_on": "2026-10-30", "row_status": "current", "superseded_by": "", "next_review_due": "2027-04-30", "license": "CC BY 4.0", "license_url": "https://creativecommons.org/licenses/by/4.0/", "publisher": "Entergram Research", "methodology_url": "https://www.entergram.com/research", "corrections_contact": "hello@entergram.com", "canonical_dataset_url": "https://www.entergram.com/research/best-telegram-crm-2027.csv", "citation": "Entergram Research, \"Best Telegram CRM comparison matrix, 2027\", row EG-CRM-2027-R14, version 1.0.0, checked 2026-10-30, https://www.entergram.com/research/best-telegram-crm-2027.csv", "analyst_note": "Included in the 2026 edition as a documentation gap. Crisp's help article (updated 26 October 2026) now answers the question: the integration connects a Telegram bot created in BotFather, available from the Crisp Mini plan. The bot-only constraints in EG-CONSTRAINTS-2026 rows C01 to C03 therefore apply.", "project_license": "" } ] }