{
  "title": "Telegram Operations Benchmark 2026",
  "version": "1.0.0",
  "status": "collecting",
  "published_on": "2026-08-30",
  "results_published": false,
  "publication_thresholds": {
    "minimum_eligible_workspaces": 10,
    "minimum_eligible_chat_observations": 100,
    "minimum_workspaces_per_subgroup": 5
  },
  "eligibility": {
    "observation_unit": "One chat on one connected Telegram account",
    "minimum_measured_reply_pairs_per_chat": 3,
    "activity_window_days": 90
  },
  "headline_statistics": ["median", "p25", "p75"],
  "metrics": {
    "first_response_time_seconds": "Elapsed time from an eligible incoming message to the first eligible human outgoing reply.",
    "awaiting_response_share": "Share of eligible active chats whose latest qualifying message is incoming.",
    "workload_distribution": "Eligible reply pairs and outgoing messages by anonymized cohort.",
    "coverage_by_hour": "Share of eligible activity windows with a measured human reply.",
    "ticket_resolution_time_seconds": "Elapsed time from ticket creation to closed status where ticketing is enabled."
  },
  "privacy": {
    "message_bodies_included": false,
    "usernames_included": false,
    "phone_numbers_included": false,
    "chat_titles_included": false,
    "row_level_production_observations_published": false,
    "small_subgroups_suppressed": true
  },
  "license": "CC BY 4.0",
  "corrections": "hello@entergram.com"
}