Storage & limits
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Settings → Workspace → Data → Storage tracks the space your attachments and templates take up.
Two scopes
Section titled “Two scopes”| Scope | When it applies |
|---|---|
| Workspace | Share broadcast templates is on, attachment storage pools across seats |
| Personal | Templates are personal per member, each member has their own quota |
The panel shows {percent}% used of the relevant quota, {amount} remaining, or
{amount} over limit.
The limits
Section titled “The limits”Shown live in the app, since they vary by plan:
| Limit | Meaning |
|---|---|
| Max file size | Largest single attachment |
| Files per template | Attachment count cap per template |
| Max templates | How many templates you can save |
| Total storage | The overall quota |
Elsewhere in the app you’ll see related caps inline, e.g. “Each file up to 5MB. Max 3 files per ticket.” on ticket attachments, and the per-type limits in the broadcast composer (photos up to X; video/audio/documents up to Y; voice up to Z).
Who’s using what
Section titled “Who’s using what”Templates - usage per template, with the creator (by you / a member’s name), file count, and No attachments where relevant. Delete a template to reclaim its space. If templates are shared, only the creator can delete.
Members - usage per member, with their template count and
“{percent}% of workspace storage”.
Empty state: “Storage data will appear once you upload attachments.”
Freeing up space
Section titled “Freeing up space”In rough order of return:
- Delete unused templates with attachments. One 5 MB PDF in an old template is worth more than a hundred text templates.
- Trim ticket attachments on closed tickets.
- Remove chat files you attached in the CRM but no longer need, these are the files in the chat panel’s Files section, not Telegram media.
- Compress before uploading. Screenshots as WebP or JPEG rather than PNG typically cut size by 60-80%.
If you’re persistently over the limit, the fix is more capacity, see Plans & billing.
What doesn’t count
Section titled “What doesn’t count”- Telegram media in your conversations. That lives on Telegram, not in your Entergram quota.
- Chat history and metadata.
- Custom field values, tickets, comments and notes - text, not storage.
Storage is only about the files you upload into Entergram: template attachments, ticket attachments, chat files, and workspace logos.
Related
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