Plans & billing

Subscription management lives in Settings → Billing (owners) and Settings → Plans. Payment is handled by Stripe, Entergram never stores your card.

Plans

Plan	Positioning	Includes
Basic	Core CRM features for Telegram teams	5 Telegram accounts (extra accounts available as an add-on) · Proxy with dedicated IP · Chat reminders · Data export · Workspace · Ticketing system
Pro	Advanced analytics, contact network + secure proxy	Everything in Basic · Analytics · API & MCP
Enterprise	Advanced integrations & API access	Everything in Basic + Pro · Self-hosting · Contact us

Billing is Monthly or Yearly; yearly saves roughly two months (“Save 2 months” / “-2 mo”).

Exact prices are shown live in the app and can change. Always check the Plans tab rather than a document.

Trials

A free trial gives you full Pro access for a limited number of days, with up to 2 Telegram accounts. You need to connect a Telegram account to start the trial - “Connect Telegram to start trial.” No card required.

When it ends: “Your {n}-day trial has ended. Choose a plan to continue using Entergram.”

If our team extends your trial or gives you free access until a set date, the banner at the top shows Free access with the days remaining until that date.

You can subscribe at any time during free access. The workspace owner opens Settings → Billing, picks a plan and completes checkout. Free access continues until checkout completes, so the workspace and its Telegram accounts never pause.

Seat billing

Workspace seats are billed on the owner’s subscription. If the owner has no personal subscription yet: “Add a personal subscription before purchasing workspace seats.”

Buying seats (Purchase a Seat):

Choose the seat plan, Basic or Pro.
Choose the number of seats.
Choose the billing period.
Confirm. Entergram charges your saved payment method; if extra verification is needed you’re redirected to Stripe.

Seats are available immediately after payment.

Add-ons

Extra TG accounts raise a seat’s Telegram limit past the base of 5. Add-ons are billed immediately when enabled or updated, prorated by Stripe, and only the difference is charged, existing Extra TG is not billed twice.

The billing summary

Shows Current plan, Access since / until, Next charge, Status, plus the allocation:

Basic seats and Pro seats - Assigned {n} / Purchased {n}, Remaining {n}
Extra TG accounts
Total monthly

“Owner access is included in the personal plan and does not count toward seat purchases.”

Changing plan

Change plan / Review upgrade shows the full picture before anything is charged:

Workspace recurring subtotal and the allocation it covers
Estimated charge now - the prorated amount Stripe calculated for the remaining time, with tax included where available and account credits applied
An explicit authorization line before you confirm

Switching monthly → yearly charges the prorated difference immediately. Switching yearly → monthly is scheduled: your yearly access continues to the end of the current period, then monthly billing starts. No charge today.

Downgrades between plan tiers may require support (“Downgrades require support”).

Payment problems

State	What you see
Past Due	”Payment Failed”, a Pay by `{date}` deadline with days remaining, and Update Payment
Canceled	”Your `{plan}` subscription has been canceled. Upgrade to regain access.” with Access until `{date}`
Expired	”Your subscription has expired. Renew to continue using Entergram.”

Cancelling

Cancel Subscription explains what happens:

You keep access until the end of your billing period.
No more charges will be made.
You can reactivate anytime before the period ends.

Cancelled subscriptions show (Canceling) with the end date and a Reactivate action.

Your invoices

Open Settings → Billing to see Your invoices. If you do not manage the workspace subscription, this entry is labelled Your invoices. The table shows the date, description, amount and currency, payment status, and a Download button. Newest invoices appear first; choose Load more to see earlier invoices.

Download opens Stripe’s invoice PDF in a new tab. If the PDF is not available, it opens Stripe’s hosted invoice page instead. An invoice without either link shows Unavailable. Use Refresh invoices to check for updates. If loading fails, click Retry. Previously loaded invoices stay visible.

Invoice history belongs to your Entergram login, not to the workspace. You can still view invoices for payments you made after your subscription expires, you leave the workspace, or you transfer ownership. A new owner sees only their own invoices; they do not receive the previous owner’s invoice history. If you have never been invoiced, the table shows No invoices yet.

The Stripe portal

Open Stripe billing portal manages your saved payment method, invoices and seat subscriptions. Some access is “managed outside Stripe”, those cases say “Contact support to change or cancel it.”

If your plan comes from a workspace seat you’ll see “Your workspace owner manages this plan and its billing.”

Seat access via a workspace

If you joined someone’s workspace, your access is Seated Pro or Seated Basic (“Full Pro access through your workspace seat”). You don’t need your own subscription - but if you leave the workspace, you’ll need one to keep using the app.

Referrals

Settings → Accounts → Invite your friends: earn a 30% recurring lifetime commission on every paid subscriber you refer, for as long as they stay subscribed. Copy your referral code or share link from that panel.