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Entergram Help Center

Entergram is a Telegram CRM for teams. Connect your Telegram accounts, organize chats with custom columns and tags, reply with templates, broadcast at scale, track work with tickets, and see team analytics — all from one workspace.

Pick a category below or use the search bar.

Getting Started What Entergram is, signing in, onboarding, connecting your first Telegram account, and your first week.
Messages & CRM The chat table, views and filters, custom columns, the chat panel, templates, broadcasts, reminders, folders and group management.
Tickets Turn conversations into assignable work with statuses, priorities, custom fields and SLA.
Analytics Message volume, response performance, custom-field coverage, ticket and SLA delivery, and the full activity log.
Workspace, Team & Billing Workspaces, seats and roles, member permissions, plans and billing, storage, exports and deletion.
Settings Your profile, connected accounts, notifications and excluded chats.
Privacy & Security Where your Telegram session lives, what we do and don't access, dedicated proxies, and what teammates can see.
Developers (MCP & API) Connect an AI assistant over MCP (Claude, ChatGPT, Perplexity), manage OAuth clients, or use the REST API.
Troubleshooting & FAQ Quick fixes across sign-in, accounts, sessions, broadcasts, analytics, notifications and billing.

The three ideas worth knowing first

Section titled “The three ideas worth knowing first”
  • A connected account is one Telegram login. It runs on its own dedicated proxy with a unique IP, and its session is encrypted at rest.
  • A workspace is where the CRM lives. Custom fields, tickets, notes, comments, views and analytics all belong to it.
  • Messages stay with the account; CRM data stays with the chat. That one sentence answers most privacy questions — see What teammates can see.

Plans at a glance

Section titled “Plans at a glance”
FeatureBasic (€29)Pro (€39)Business (€49)
5 Telegram accounts per seat✓✓✓
+€5/mo per extra account in the same seat✓✓✓
Proxy with dedicated IP✓✓✓
Chat reminders✓✓✓
Data export✓✓✓
Workspace✓✓✓
Analytics—✓✓
Tickets—✓✓
API & MCP—✓✓

A free 3-day Pro trial auto-starts when you connect your first Telegram account. Business is coming soon.

Need help?

Section titled “Need help?”