Entergram Help Center

Entergram brings your Telegram accounts, CRM workflows, team support, broadcasts, tickets, and analytics into one workspace.

Use search when you know the question. Use the journeys below when you know the outcome you want.

The Messages workspace is the center of Entergram: filter conversations, open a chat, update CRM fields, or start a team workflow.

Start here

Follow the complete operations guide Go from first setup to daily queues, broadcasts, ticket handoffs, analytics reviews, and controlled automation.

Complete the onboarding guide Create or join a workspace, connect your first Telegram account, and understand what happens during the initial sync.

Connect your first Telegram account Connect securely by QR code or phone, understand the first sync, and confirm the account is ready.

Organize your first CRM view Show private chats, choose useful columns, filter the table, and save the setup for later.

Invite a teammate safely Understand seats, roles, account ownership, privacy boundaries, and what teammates can see.

Popular tasks

Filter private chats and save a view Focus the table on the exact conversations your workflow needs.

Create a custom CRM column Track status, owner, priority, follow-up, notes, or any field your team needs.

Send a personalized broadcast Choose an audience, exclude folders, use safe variables, review, and send in the background.

Turn a conversation into a ticket Create, assign, prioritize, discuss, and resolve accountable work without losing chat context.

Understand team performance Read message, account, seat, custom-field, and ticket analytics with the correct time scope.

Configure language, theme, and notifications Make the workspace comfortable and choose the alerts that matter.

Browse every collection

Get started Go from sign-in to a connected account and a useful first week.

Organize your inbox Build views, filters, columns, folders, tags, boards, and repeatable CRM workflows.

Work conversations Reply, use templates, collaborate in comments, use AI, set reminders, and follow up.

Reach many chats Build, review, send, and monitor broadcasts without losing control of the audience.

Manage support work Create, assign, prioritize, and resolve tickets linked directly to Telegram conversations.

Measure performance Understand messages, accounts, seats, custom fields, tickets, SLA, and time ranges.

Configure your workspace Manage members, privacy, settings, connected accounts, notifications, billing, and data.

Privacy and security Understand data boundaries, Telegram sessions, proxies, and teammate visibility.

Fix a problem Diagnose sign-in, connection, sync, delivery, notification, analytics, and billing issues.

Build with Entergram Configure MCP, OAuth clients, API keys, and automation safely.

Understand the product in three ideas

• A connected account is one Telegram login. It runs on its own dedicated proxy with a unique IP, and its session is encrypted at rest.
• A workspace is where the CRM lives. Custom fields, tickets, notes, comments, views and analytics all belong to it.
• Messages stay with the account; CRM data stays with the chat. That one sentence answers most privacy questions, see What teammates can see.

A safe first-day checklist

1. Connect one Telegram account. Wait until the account and first chat sync show a healthy state.
2. Create a private-chat view. Filter Chat Type to Chat User, choose the columns you need, and save the view.
3. Open a safe test conversation. Learn the composer, Details, AI, comments, and linked-ticket tabs.
4. Create one internal ticket. Assign it, change its status, add a comment, and close it.
5. Read Analytics with a short range. Confirm which accounts and seats are included before comparing numbers.

Keep customer data out of training and documentation

Use a test workspace, a community you control, or anonymized screenshots. Never paste Telegram login codes, session strings, API keys, recovery phrases, or customer exports into a support request.

Common questions

Can teammates read my private Telegram chats?

Not automatically. Account ownership and workspace privacy settings determine which chats and CRM data teammates can access. Start with What teammates can see and Workspace permissions and privacy.

Why is my Telegram account disconnected or still syncing?

Open Connection and session troubleshooting. It covers the first sync, expired sessions, reconnecting, proxies, and account health.

Why does a broadcast take a long time?

Entergram spaces messages to respect Telegram rate limits and shows an ETA before sending. See Send a safe, personalized broadcast.

Why can’t I create or edit a ticket?

The workspace owner can disable Tickets or limit member permissions. See Create and manage tickets and Workspace permissions.

Why do Analytics totals differ from the selected range?

Some cards describe the current inbox or open backlog, while others follow the selected dates. The scope note on each view explains the difference. See Understand Analytics.

How do seats and extra Telegram accounts work?

Read Members, seats, and roles before inviting teammates or adding more connected accounts.

Plans at a glance

Feature	Basic (€29)	Pro (€39)	Business (€49)
5 Telegram accounts per seat	✓	✓	✓
+€5/mo per extra account in the same seat	✓	✓	✓
Proxy with dedicated IP	✓	✓	✓
Chat reminders	✓	✓	✓
Data export	✓	✓	✓
Workspace	✓	✓	✓
Analytics	,	✓	✓
Tickets	,	✓	✓
API & MCP	,	✓	✓

A free 3-day Pro trial auto-starts when you connect your first Telegram account. Business is coming soon.

Need help?

• Telegram: @hello_entergram
• Email: hello@entergram.com