Connect a Telegram account

Connecting a Telegram account is what brings your chats into Entergram. It uses Telegram’s official login (MTProto) — no password sharing, and the session lives encrypted on Entergram’s servers, not in your browser.

Connect your account

Open Settings → Accounts → Connect account, tick the Terms/Privacy box, then choose one method:

• QR code (fastest) — on your phone open Telegram → Settings → Devices → Link Desktop Device and scan the code. It refreshes about every 30 seconds; if it expires, a fresh one appears automatically.
• Phone number — enter your number in international format (e.g. +1234567890), then the login code Telegram sends you.

If your Telegram account has two-step verification (2FA), you’ll also enter your 2FA password. On success your account appears in the Accounts list and chats start syncing.

Connect an account for a teammate (admins)

Owners and admins can connect a Telegram account into a member’s seat — useful when an operator manages numbers on the team’s behalf.

1. Turn on the prerequisite. In Settings → Workspace → Privacy, enable Hide Telegram service chat from seat members. (Without it, the delegate button is disabled.)
2. In the Seats & Members table, find the member and click the key / + icon in their Telegram Accounts cell.
3. Complete the QR or phone login. The account is created in that member’s context — you never keep their login code.

An Owner can connect for any member; an Admin can connect only for Members, not other admins. The target member must have a free account slot.

Account limits

• 5 Telegram accounts per seat by default.
• Need more in the same seat? Buy Extra Telegram accounts (€5/month each) — click the member’s TG Limit cell (e.g. 2/5). The limit is 5 + extras.

Analytics & the account proxy

On the Pro plan (and the 3-day Pro trial), analytics turns on automatically when you connect an account — there’s no separate step. The first sync runs in the background and the Analytics page shows a Syncing badge until it finishes.

When analytics is active, Entergram routes that account’s monitoring traffic through a dedicated proxy IP to keep the account healthy. You’ll see a small proxy location badge (a city + country) on the account. It’s assigned automatically — you don’t choose or change it, and it only covers analytics traffic, not ordinary sending.

Disconnecting & reconnecting

• Disconnect an account from Settings → Accounts to revoke Entergram’s access. You can reconnect any time.
• If Telegram invalidates a session — usually because the account logged in elsewhere — a yellow Reconnect banner appears. Click it and redo the QR or phone flow.