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Notification settings

Settings → Notifications. In a workspace the page reads “Choose which activity reaches your notification center, in-app toasts, and Web Push in this workspace.”

Message notification settings apply to this device. Enabling them on your laptop doesn’t enable them on another browser or your phone.

In the browser

Section titled “In the browser”
SettingWhat it does
New Message NotificationsBrowser or PWA push notifications for new messages on this device
Show notification previewsShows sender, Telegram account and a short message excerpt in browser notifications. Off by default
Toast durationHow long new in-app notifications stay on screen: 1 second, 3 seconds, 5 seconds, 8 seconds (default) or 15 seconds

Changes save immediately (“Notification settings saved successfully”).

In the notification center

Section titled “In the notification center”

Each Telegram message in the notification center (the bell) shows the chat’s name and, while that message is still the chat’s latest, its text. In groups the text starts with the sender’s name. Names follow your workspace’s Telegram privacy settings, the same way the chat list does. Older messages show the chat’s name only.

Workspace activity

Section titled “Workspace activity”

Inside a workspace you also choose which activity notifies you:

SwitchWhen it notifies you
MentionsWhen someone mentions you in a chat or ticket comment
Ticket assignmentsWhen a ticket is assigned to you
Comments on assigned ticketsWhen someone comments on a ticket assigned to you
Company announcementsWorkspace-wide updates from owners and admins

If push notifications don’t arrive

Section titled “If push notifications don’t arrive”

Check that your browser and operating system allow notifications for Entergram, and that New Message Notifications is on for this device. Corporate networks and VPNs often block the push service. See Notifications troubleshooting.

Section titled “Related”