Messages overview

Messages is the home of the CRM. Every chat your connected accounts can see becomes a row you can filter, tag, assign and act on.

Where chats come from

Chats are synced from each connected Telegram account. On first connection you’ll see “First chat sync in progress. This can take up to 5 minutes, depending on account size.” After that the table stays live — new messages, unread counts and typing indicators update in place.

Chats not shown:

anything on the excluded list,
Telegram’s service chat (777000) if the workspace hides it from members,
chats belonging to accounts you personally have not connected (see What teammates can see).

The layout

Area	What it does
Toolbar	Search, Filters, Sort, Columns, Views, folders, account filter, table/board switch
View chips row	Live pills for every active filter, folder, account and sort — click to clear one
Table	One row per chat
Selection toolbar	Appears when you tick rows — bulk actions
Chat panel	Opens on the right when you click a row

The default columns

Column	Shows
Chat	Avatar, name, last message preview, unread badge, account badge
Type	User, Bot, Group, Supergroup or Channel
Members	Member count for groups and channels — click to open the member list
First name / Last name	Editable contact name (writes back to Telegram contacts)
Phone Number	Only when the contact shared it in Telegram
Telegram ID	The numeric chat ID
Online / Last seen	Online, Recently active, Seen this week, Seen this month, Offline
Invite Link	For groups and channels you can administer
Description	The chat’s Telegram description
Delivery	Delivered / Seen state for your last outgoing message

Special columns

These are computed rather than stored, and each has a tooltip in the Columns menu:

Column	Meaning
Last Message From – Username	Whether the latest message was from the contact or from you
Last Message Agent	The workspace member attributed to the latest outgoing message
Counter	Time since the last incoming message (falls back to last message)
Unread Counter	Time since the first unread incoming message
Files	How many files are attached to this chat in the CRM
Comments	Internal CRM comments on this chat
Tickets	Tickets linked to this chat
Reminders	Active reminders on this chat

Everything else you see is a custom column you or a teammate created.

Searching

The search box searches your synced chats and Telegram itself. Results are grouped:

Existing Chats — already in your CRM,
New Chats — found on Telegram but not yet in your table,
Text — message-text matches.

Use Account for new chats to pick which connected account a newly opened chat should belong to, and All accounts to widen or narrow the search.

A search result is not yet a real chat. You can’t save custom-field values on one — “Cannot save values for search results. Open the chat first to add it to your chats.” Open it once and it becomes a normal row.

Sorting

Sort by in the toolbar. Built-in options: Chat Name, Last Message, Unread Count, Chat Type, Members Count, Phone Number — plus any custom column. Click a column header to sort by it directly, and Clear sorting or Reset to default to undo.

Table vs Board

Switch layouts from the toolbar. The board (Kanban) groups rows into lanes by a single-select column — see Board view & grouping.