Notifications troubleshooting

Start with the obvious

Open Settings → Notifications and check that New Message Notifications is on for this device. The setting is per device: turning it on in one browser doesn’t turn it on anywhere else.
If it’s already on, turn it off and on again. Turning it on asks the browser for permission and registers this device for push from scratch.
Wait for “Notification settings saved successfully”. If a warning appears instead, it names the problem (see below).

Messages you may see

Message	What it means	What to do
Notification permission was not granted.	The browser blocked notifications for Entergram	Allow notifications for the site in your browser’s site settings, then turn the switch on again
Push notifications are not supported in this browser.	The browser doesn’t implement Web Push	Use a current Chrome, Edge, Firefox or Safari
Install Entergram to your Home Screen, reopen it, and enable notifications there.	On iPhone and iPad, Safari only allows push for installed web apps	Add Entergram to your Home Screen, open it from there and turn the switch on
Failed to update notification settings	The setting saved, but this device couldn’t register for push	Check the network section below, then try again

Permissions outside Entergram

The switch in Entergram is only one layer. Push also needs:

The browser: notifications allowed for the Entergram site. In Chrome, open chrome://settings/content/notifications.
The operating system: notifications allowed for your browser (or for the installed app). On macOS, check System Settings → Notifications. On Windows, check Settings → System → Notifications.
Focus modes: macOS Focus and Windows Focus assist silently hold notifications back.

Blocked at the network level

Browser push travels through the browser vendor’s push service (Firebase Cloud Messaging for Chrome and Edge). Corporate firewalls, VPNs and DNS filters often block it.

Test by tethering to a phone hotspot. If push works there, the fix is a network change (allow fcm.googleapis.com and your browser’s push endpoints), not an app setting.

Still nothing

In order:

Clear site data for Entergram, reload, sign in and turn New Message Notifications on again.
Try an incognito window to rule out an extension.
Try another browser to see whether the problem is browser-specific.

In-app toasts but no push (or the other way round)

They are separate:

Toasts appear inside Entergram while it’s open. Toast duration sets how long they stay on screen.
Push reaches you through the browser or the operating system, also when Entergram is in the background.

Notification text hides the message unless Show notification previews is on. It’s off by default.

Workspace activity doesn’t notify you

Mentions, ticket assignments, comments on assigned tickets and company announcements each have their own switch in Settings → Notifications. Check that the one you expect is on. See Notification settings.

Mobile and desktop apps

In the Entergram mobile app the page shows Mobile notifications and Show message previews instead. Allow notifications for Entergram in your phone’s settings too. If the app says “Update Entergram to use mobile notifications.”, install the latest version.

In the desktop app, Desktop notifications shows message alerts while Entergram is open.

Reminders are different

Reminder notifications come from the Telegram reminder bot, not from browser push. If reminders don’t fire, run the bot setup rather than debugging push, see Reminders.