What is Entergram

Entergram is a CRM built on top of Telegram. You connect one or more Telegram accounts, and every chat those accounts can see becomes a row in a table you can filter, tag, assign, comment on, turn into a ticket and measure.

Nothing is forwarded to your contacts. Every message Entergram sends goes out from your own Telegram account, and the person on the other end sees an ordinary message.

The four things you need to understand

You sign a Telegram account into Entergram once. From then on Entergram keeps a live connection to Telegram for that account so your chats stay in sync.

Each connected account runs on its own dedicated proxy with its own IP address.
Its session is held on Entergram’s servers, encrypted at rest — nothing lives in your browser, and there’s no passphrase to manage.
Messages belong to the account. Another member of your workspace cannot read the messages of an account they have not signed into themselves.

2. A workspace is where the CRM data lives

Custom fields, tickets, notes, comments, files, saved views, templates and analytics all belong to the workspace — not to a personal login. Create or join a workspace before you can use the CRM at all; the sidebar is empty without one.

3. A seat is one teammate

Each seat can connect its own Telegram accounts (5 per seat by default, extendable with Extra TG add-ons). Two seats can also sign into the same Telegram account, which is how support teams share one inbox.

4. CRM data follows the chat, not the account

This is the rule that answers most privacy questions:

Messages stay with the account. CRM data stays with the chat.

If a chat arrives on a shared @support account that both Anna and Marco signed into, both of them see that chat and its custom fields, tickets and notes. If a chat only exists on Anna’s own account, only Anna sees it — and only Anna sees its CRM data.

See What teammates can see for the full picture.

What’s in the app

Area	What it’s for
Messages	The chat table — your CRM. Filter, tag, message, broadcast, comment.
Tickets	Turn conversations into assignable work with statuses, priorities and SLA. Can be switched off per workspace.
Analytics	Message volume, response performance, custom-field coverage, ticket/SLA delivery, and a full activity log. Included with Pro.
Settings	Your profile, connected accounts, notifications, and — for owners and admins — workspace privacy, data, billing and developer tools.
Admin	Platform administration. Only visible to Entergram staff accounts.

What Entergram does not do

It does not read or store the content of your Telegram messages. It works with chat metadata (chat ID, username, names, chat type, member counts) plus the data you add yourself. See What Entergram accesses.
It does not replace the Telegram app. Keep using Telegram on your phone; Entergram is the structure, analytics and broadcasting layer on top.
It does not move your contacts anywhere. They stay on Telegram, talking to you.