Data export & deletion

Settings → Data → Export, request a copy of this workspace’s data and track past exports.

Two things are covered here: getting your data out, and getting rid of it.

Request an export

Exports are prepared in the background. “We prepare your files in the background and email a secure download link to your verified account email. You can close this page.”

Under Export data, choose what to export:

Option	Contents
Full workspace	Everything below in one archive. Owners and admins only
Chats and fields	Chats with their custom field values
Tickets	Tickets and their metadata
Contacts	Contacts from the connected accounts
Groups	Group chats and members
Analytics	Analytics metrics for the date range
Action history	Recorded actions for the date range
Seat activity	Seat activity for the date range

Set From (UTC) and Through (UTC). The range defaults to the last 30 days. It applies to analytics and activity. Chats, contacts and settings reflect the data read during the export.
Click Request export by email. You see “Export queued. We will email you when it is ready.”

Files come as CSV tables plus a manifest, packed in a ZIP archive.

Note: exports contain chat metadata and the CRM data you created. They do not contain the message history of your Telegram conversations, because Entergram doesn’t keep one in its database. See What Entergram accesses.

Export history

Below the form, owners and admins see the Workspace export history and members see Your export history. Each entry shows what was exported, the date range, when it was requested (and by whom, for owners and admins) and its status:

Status	Meaning
Queued	Waiting to start
Preparing export	The files are being built
Ready to download	Click Download ZIP. The entry shows whether the email was sent and Available until a date
Export failed	”The export could not be completed. Request a new export.”
Expired	The download window has passed. Request a new export

If the email can’t be delivered, the entry says “Email delivery failed. Your download is available here.” and you can still download it from the history. Use Older exports to load earlier entries.

Who can export

Owners and admins can always export, including the Full workspace archive, and see the whole workspace’s history.

Members can request exports only when the workspace setting Restrict data exports to owners and admins is off. Their exports and history cover their own data. Otherwise they see “Your workspace administrator controls permission to request exports.”

Audit log exports are separate and stricter, owners and admins only. See Log history.

Deleting your personal account

Settings → Danger Zone → Delete personal account, “Permanently remove your personal Entergram account. This is separate from deleting a workspace.”

Entergram first checks whether the account can be deleted. If something blocks it, you see Resolve these items first, for example:

You still own a workspace: transfer ownership or delete the workspace first (Open workspace settings or Go to workspace deletion below).
A workspace you own is still being deleted: wait for that to finish.
The account is already locked or being deleted: contact support.

Otherwise What will happen lists the consequences:

Your personal Entergram data is permanently deleted and cannot be restored.
You leave your workspaces, and your assigned seats are released.
Your personal subscription ends immediately, without an automatic refund.
Your email stays blocked from reuse. Only support can release it for a new, empty account.

Confirm by email

Click Delete personal account. The dialog Permanently delete your account? shows your Current account email.
If you have a personal subscription, tick “I understand that my personal subscription ends immediately and no automatic refund is issued.”
Click Send confirmation email. Entergram emails a single-use link valid for 10 minutes. Nothing changes until you confirm, and a new request replaces the previous link.
Open the link while signed in to the same account and click Permanently delete account. You see Deletion accepted.

Deletion then runs in the background and is irreversible. Access is locked as soon as the request is accepted. An expired, replaced or used link is rejected, so request a new email from Settings.

Deleting a workspace instead

Deleting a workspace is a different action, done from Settings → Danger Zone. It removes the workspace’s tickets, activity log, custom field values, comments, files, connectors, API keys, shared views and templates, but your connected accounts survive and are simply detached.

Deleting a workspace does not cancel subscriptions. See Workspaces and Plans & billing.

Recommended order for a clean exit

Request a Full workspace export, download the ZIP and verify you can open it.
Export analytics for the time range you care about (it isn’t reconstructible later).
Export the audit log CSV if you have compliance obligations.
Disconnect Telegram accounts so syncing stops.
Delete the workspace, then delete your personal account.
Cancel your subscription in the Stripe portal, this is not automatic.