Data export & deletion

Settings → Workspace → Data

Two things live here: getting your data out, and getting rid of it.

Targeted exports

Data export lets you export one category at a time:

Target	Contents
Tickets	Ticket conversations and metadata
Chats	Your chat list with basic metadata
Contacts	Contacts from your connected accounts
Groups	Group chats and members
Analytics	Analytics metrics and summaries

For each you choose:

Account - one account, or All accounts.
Time range, required for analytics exports.

Then Export data → Download. “Exports may take a few minutes to prepare.”

Full workspace export

Full workspace export produces a single ZIP archive for the current workspace:

Included	Detail
Tickets and conversation history	Ticket threads, metadata, linked chats, status and priority snapshots
Chats, contacts and group mappings	Core chat entities, contact references, group/member relationships
Workspace analytics summaries	Aggregated metrics used in reports and dashboards
Workspace configuration state	Current settings, operational flags, permission controls
Member and account references	Member roster and connected-account reference metadata
Portable archive bundle	Delivered as a downloadable ZIP for offline retention

“Large workspaces may need a short processing time before download starts.”

Note: exports contain chat metadata and the CRM data you created. They do not contain the body text of your Telegram conversations, because Entergram doesn’t store it. See What Entergram accesses.

Who can export

Governed by the workspace setting Members can export their data:

On, members can export data from their own workspace accounts (“Exports are limited to your own accounts”).
Off, only owners and admins can export.

Exports can also be disabled by plan: “Exports are disabled for your workspace plan.”

Audit log exports are separate and stricter, owners and admins only. See Log history.

Every export is recorded in the activity log as Workspace data exported.

Deleting your account data

Danger zone → Delete Account Data, “Permanently delete all data associated with this account.”

This action cannot be undone.

What is permanently deleted:

Account metadata
Tickets and notes
Chats and messages
Contacts and groups
Settings and preferences
Analytics data

To confirm, you must type the phrase delete account exactly. Then Confirm deletion.

The deletion runs as a job, you’ll see Preparing deletion… then Deleting account data… and finally Account data deleted.

Deleting a workspace instead

Deleting a workspace is a different action, done from Settings → Workspace → Settings → Danger Zone. It removes the workspace’s tickets, activity log, custom field values, comments, files, connectors, API keys, shared views and templates, but your connected accounts survive and are simply detached.

Deleting a workspace does not cancel subscriptions. See Workspaces and Plans & billing.

Recommended order for a clean exit

Export the full workspace ZIP and verify you can open it.
Export analytics for the time range you care about (it isn’t reconstructible later).
Export the audit log CSV if you have compliance obligations.
Disconnect Telegram accounts so syncing stops.
Delete the workspace, then delete account data.
Cancel your subscription in the Stripe portal, this is not automatic.