Performance & messages

The two headline analytics views. Messages is about traffic; Performance is about people.

Headline stats

Stat	Definition
Total Messages	All incoming and outgoing messages in the selected period
Incoming Messages	Messages received from contacts
Outgoing Messages	Messages sent from your accounts
Response Rate	Share of conversations that received a reply, across n conversations
Active Chats	Unique chats with at least one message in the period
Text Messages	Including n media messages

Each carries a delta against the previous period.

Message Volume

Incoming and outgoing messages over time — a daily trend with Incoming and Outgoing series. Hover a day to see who contributed most.

Activity Heatmap

Message patterns by day and hour. Darker cells mean more activity. Filter by direction: All, Incoming, Outgoing. Click a cell for the period details.

Use it to find your audience’s real working hours before scheduling outreach.

Message Breakdown

Received vs sent by chat type — Private, Groups, Channels, plus Unclassified. The table gives per-row metrics you can sort by clicking a column:

Messages · Sent · Received · Resp. rate · Avg 1st reply · Emoji ↑ · Emoji ↓ · Deleted · Text · Files ↑ · Files ↓ · Active chats · Share · Trend.

The breakdown can be pivoted by Telegram account or by Agent / Seat.

Derived stats

Stat	Meaning
Peak activity	The hour of the week with the most message activity
Busiest day	The weekday with the highest total activity
Msgs / active chat	Higher means deeper conversations
Most active	Who sent and received the most
Fastest reply	Lowest average time to first reply
Best coverage	Replied to the largest share of conversations
Most new chats (7d)	Who started the most new chats — always a fixed 7-day window

Top Chats

Most active chats by volume, searchable, with Only my chats and Show all ({n}). Click a chat for its own analytics dialog.

Chats owned by another seat show as Private · {owner} — you see they exist, not what’s in them.

Media & Content

File transfers and content type distribution — files sent and received, reactions (including Top Reactions), deleted counts, and Top Content Types.

Response Performance

Response rate, average response time, median, and how many conversations were responded to vs not. The exact definitions matter — see Response metrics explained.

Account Activity

Sync status, time range, First activity, Last activity and Account age per connected account.

Per-chat analytics

Open any chat’s analytics for a focused view: total / received / sent, response statistics, Activity by Day and Activity by Hour (filterable to All / Incoming / Outgoing), a Content Breakdown, and Deleted Messages (total, sent, received, last 24h, by day, by hour).

The performance boards

Performance ranks workspace members on four dimensions:

Board	Ranks by
Messages	Total sent + received in the range; the badge shows current unread chats tied to that member
Response	Response rate first, average response time as tie-breaker
Engagement Ratio	(comments + files) ÷ all tracked activity events for that member
Custom Fields	Custom-field updates made in the range

These are workspace-scope views. A member only sees them if the owner has left Members can see all analytics on.

Reading these numbers honestly

Volume is not productivity. Pair Messages with Response before drawing conclusions.
Response rate falls when triggers rise — a busy week with the same absolute number of replies will show a worse rate. Check both.
Deleted counts are informational, not accusatory: people fix typos.
Compare like-for-like periods; the delta indicator already does this for you.