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Tickets linked to chats

Open a ticket from a Telegram chat. It stays linked.

Create a ticket from a Telegram chat or group and Entergram links the two for you. From the ticket you jump back to the live conversation, so nobody copies messages into a form.

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Built for
Web3 communities · Client-services agencies · B2B support · Project teams · Trading desks

What it does

Every ticket remembers the chat it came from

A lot of support happens in group chats: a client group, a project group, a community room. One thread can hold a bug report, a billing question and a feature request at once. Lift each one into its own ticket, and every ticket keeps a link to the chat it came from.

Creating a ticket from a chat links that chat to the ticket by its Telegram ID, so the link survives a rename. From the ticket you open the live conversation, and from the chat you see its tickets. One ticket can link several chats, and one busy group can have many tickets.

  • Open a ticket from a group or private chat and the chat is linked automatically.
  • Jump from the ticket to the live conversation and back.
  • One ticket can link several chats when an issue spans more than one group.
  • Filter the ticket list by linked chat to see everything for one group.
  • Works in real group chats from your connected accounts, with no bot in the room.
Acme · Client channel14 membersReal accounts - no bot in the room#DEX546Linked chatShow new chats in searchLinked chatsAcme · ClientJump to the live thread any time

From a group chat to a linked ticket in three steps

The link is made when you open the ticket.

  1. Open the conversation

    Find the group or private chat in the inbox. Chats from every connected account are searchable in one place.

  2. Open a ticket on it

    Create a ticket from the chat or a message in it. Entergram links the chat to the ticket.

  3. Work it in context

    Jump back to the live chat from the ticket, and link more chats if the issue shows up elsewhere.

Inside a linked-chat ticket

The link is a real connection, not a pasted screenshot.

  1. Automatic linking: Create the ticket from the chat and the link is set. There is nothing to copy or re-enter.

  2. Linked by chat ID: Chats are linked by their Telegram ID, so the link holds when a group is renamed.

  3. Many-to-many: A ticket can hold several chats and a chat can have many tickets, so multi-group issues stay in order.

  4. Filter by chat: Filter the Tickets view or the Kanban board by a linked chat to see every issue for one client or community.

Why linked tickets matter for Telegram group-chat support

Group-chat support is messy. One client group can carry bug reports, billing questions and feature requests at once, mixed in with chatter, and once a request is copied into a separate ticketing tool it is frozen. The next reply and the screenshot someone posts an hour later never reach the ticket. Entergram keeps the ticket attached to the actual Telegram chat, so the ticket holds the structure and the live chat stays the source.

Explore feature

That link is what makes group-chat support scale. Filter tickets by a linked chat and you see every open issue for one client. Link several chats to one ticket when an incident spans several groups, or open many tickets from one busy group. It runs on your real Telegram accounts with no bot in the group, so members keep talking to your team.

FAQ

Telegram group chat tickets: FAQ

Does the ticket link to the chat automatically?
Yes. When you create a ticket from a Telegram chat or a message in it, Entergram links that chat to the ticket. There is nothing to copy or paste.
Can I link a ticket to a group chat, not just a private chat?
Yes. Tickets can link to group chats as well as private chats. The link uses the chat's Telegram ID, so it survives a rename.
Can one ticket cover several chats?
Yes. One ticket can hold several linked chats when an issue spans more than one group, and one busy chat can have many separate tickets.
Can I see all tickets for a particular chat?
Yes. Filter the Tickets view or the Kanban board by a linked chat to see every ticket tied to that group or client.
Is there a bot inside my group chats?
No. Entergram works from your team's real Telegram accounts, so there is no bot member in the group. Members keep talking to your people.

More support features

Every Entergram ticket runs on the same workspace and your real Telegram accounts.

Tickets from a Message Turn any Telegram message into a ticket with a status, priority, assignee and SLA. All Telegram support Every Entergram ticket runs on the same workspace and your real Telegram accounts.

Practical guides

Learn the workflow before you choose

Telegram live chat support for customer service teamsHow to Provide Live Chat Support Through Telegram, A Guide for TeamsTurn Telegram into a live chat support channel for your team. Learn how to manage customer conversations at scale using personal Telegram accounts, shared inboxes, ticketing, and AI-powered triage, without building a bot.8 min read
Customer Support for Personal Telegram Accounts: Why Bots Aren't Enough12 min readTelegram Community Moderation Playbook: Running a 10k-Member Group Without Burning Out9 min readAll guides

Software tailored to Telegram

Keep every ticket tied to its conversation.

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