Tickets linked to chats
Open a ticket from a Telegram chat — it stays linked to that group.
When you create a ticket from a Telegram chat, Entergram automatically links the two. The conversation, its members and every new message stay attached to the ticket, so the full context is always one click away — no copy-paste, no lost thread.
Plenty of support happens inside shared and group chats — a client channel, a project group, a community room — where a single thread can hold a dozen overlapping issues. Entergram lets you lift any of them into a ticket that stays linked to that exact chat. Open the ticket from the conversation and the link is automatic: the ticket remembers which Telegram chat it came from, so anyone working it can jump straight back to the live thread, read what happened before, and reply in context instead of reconstructing the story from screenshots.
What it does
Every ticket remembers the conversation it came from
Creating a ticket from a chat stores that chat against the ticket automatically — Entergram tracks linked chats by their Telegram ID, so the connection survives renames and re-opens. From the ticket you can hop straight to the live conversation; from the chat you can see the tickets it's tied to. And because the link is a list, one ticket can hold several chats when an issue spans more than one group, while one busy chat can spawn many separate tickets without any of them losing their thread.
- Open a ticket from a group or shared chat and the chat is linked automatically.
- Jump from ticket to live conversation — and back — without searching.
- One ticket can link several chats when an issue spans multiple groups.
- One chat can spawn many tickets, each keeping its own context.
- Filter the ticket list by linked chat to see everything tied to one group.
- Works in real group chats from your connected accounts — no bot in the room.
Inside a linked-chat ticket
The link between a ticket and a Telegram chat is a first-class connection, not a pasted screenshot.
Automatic linking
Create the ticket from the chat and the link is set for you — there's nothing to copy, paste or re-enter.
Linked by chat ID
Chats are linked by their stable Telegram ID, so the connection holds even if the group is renamed or the chat goes quiet and comes back.
Many-to-many
A ticket can hold several linked chats and a chat can have many tickets, so complex, multi-room issues stay organised.
Two-way navigation
Open the conversation from the ticket, or see which tickets a chat is tied to from the chat — context flows both directions.
Filter by chat
Filter the Tickets view (and the Kanban board) by a linked chat to pull up every issue connected to one client or community.
Full thread, not a snippet
Because the live chat stays attached, agents read the real back-and-forth — files, members and all — instead of a frozen excerpt.
From a group chat to a linked ticket in four steps
The link is created the moment you open the ticket — there's no extra step to remember.
- 01
Find the conversation
Open the group or shared chat from your shared inbox — every connected account's chats are searchable in one place.
- 02
Open a ticket on it
Create a ticket from the chat or a message in it. Entergram links the chat to the new ticket automatically.
- 03
Work it in context
From the ticket, jump back to the live thread any time to read history or reply — nothing is detached from the source.
- 04
Link more if needed
If the same issue surfaces in another group, link that chat to the ticket too, so the whole story lives in one place.
Why linked tickets matter for Telegram group-chat support
Group-chat support is messy by nature. A single client channel or community room can carry feature requests, bug reports and billing questions all at once, interleaved with chatter — and the moment you copy a request into a separate ticketing tool, it's frozen in time. The next reply, the screenshot someone posts an hour later, the teammate who joins the thread: none of it reaches the ticket. Entergram avoids that by keeping the ticket attached to the actual Telegram chat. The ticket is the structure; the live conversation is still the source of truth, and the two never drift apart.
That linkage is what makes group-chat support scale. Filter the ticket list by a linked chat and you see every open issue for one client. Open a ticket and you're one click from the live room where it's playing out. Link several chats to one ticket when an incident spans multiple groups, or spin up many tickets from one busy channel — each holding its own thread. It all runs on your real Telegram accounts with no bot sitting in the group, so members keep talking to your team as people while your support layer quietly keeps every ticket tied to the conversation that created it.
FAQ
Telegram group-chat tickets — FAQ
Does the ticket link to the chat automatically?
Can I link a ticket to a group chat, not just a 1:1 chat?
Can one ticket cover several chats?
Can I see all tickets for a particular chat?
Is there a bot inside my group chats?
More support features
Every Entergram ticket runs on the same shared inbox and real Telegram accounts.
Keep every ticket tied to its conversation.
Connect your accounts and open your first linked ticket from a group chat — free to start, no bot required.
