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Commerce

Telegram CRM for E-Commerce

Answer buyers with the order already in front of you

Order number, value, status and delivery date sit on the conversation, so any agent can pick up a thread without asking the customer to repeat themselves.

Selling through Telegram means the order, the objection and the delivery chase happen in one thread. Without structure the thread is all you have, and finding a reference means scrolling weeks of history.

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Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

1 shared account the whole team answers from
5 accounts included per seat
7x24 activity heatmap for staffing

The operating loop

How E-Commerce run marketing, sales and service on Telegram

Get every buyer question into one queue with an owner.

One shared storefront account

Several agents answer from the single identity the customer already knows, instead of a bot or a rotating cast of personal accounts.

All accounts in one inbox

Storefront, supplier and courier accounts read from one filterable table.

Tag by channel and campaign

Workspace-shared tags record where a buyer came from, so attribution survives the first reply.

Import the customer list

Imported columns land as CRM fields, usable as filters and merge tags for later sends.

01

The challenge

Buyer DMs, supplier threads and courier chases all arrive in the same place, at volume, and none of them carry the order they refer to. A customer asks where their parcel is and the agent has to scroll for the reference, or ask them to repeat it. Two agents answer the same person because nobody owns the thread, and nobody can tell which orders are still waiting on dispatch.

02

How Entergram helps

Entergram attaches the commercial record to the conversation. Order number, value, status and delivery date become custom fields, so the inbox filters down to everything awaiting dispatch or overdue. The storefront account is shared across the team with real ownership on each chat, so two agents never collide. Problem orders escalate into SLA tickets, and broadcasts announce restocks or delays to a filtered segment from the same real account the buyer already knows.

  • Order number, value, status and delivery date on the chat itself
  • One shared storefront account with clear ownership per conversation
  • SLA tickets for returns, damages and disputes
  • Restock and delay broadcasts from a real account, personalized per buyer
  • Busiest-hours analytics to staff the queue against real demand
  • Supplier and courier threads in the same inbox as buyers

Capabilities

What E-Commerce actually use

Shared account with ownership

A team shares one Telegram account and the CRM layer assigns who owns which conversation, which is what stops collisions on a busy storefront.

Custom columns for order data

Text, number, date, multiselect and checkbox fields. Imported list columns become fields too.

Tickets with SLA and Kanban

Ticket custom fields cover category, issue type and resolution, with a board view of what is moving.

Broadcasts from the real account

Server-side proxied jobs, personalized per recipient, so a restock notice comes from the shop the buyer knows.

Messaging analytics

Messages sent and received, response times, and busiest hours and days on a 7x24 view.

Setup

How it works

  1. 01

    Share the storefront account

    Connect the shop's Telegram account and share it with the workspace so the whole team answers from one identity.

  2. 02

    Set up order fields

    Order number, value, status and delivery date as custom columns on every buyer chat.

  3. 03

    Assign ownership on each thread

    One agent owns a conversation, so nobody doubles up and nothing sits unclaimed.

  4. 04

    Escalate problems into tickets

    Returns and disputes get an SLA, an owner and a resolution field instead of sliding down the inbox.

  5. 05

    Broadcast and review

    Announce restocks to a filtered segment, then read the heatmap to staff the next week's cover.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

  • Shopify or WooCommerce through Make or n8n: write the order number and fulfilment status onto the buyer's Telegram chat automatically.
  • Google Sheets: export the day's open orders and response times into the operations sheet the team already runs.
  • Entergram MCP: auto-populate order fields from the store backend and open a ticket when a delivery passes its promised date.

FAQ

Questions from E-Commerce

Can several agents answer the same shop account?

Yes. An account can be shared with the workspace so the whole team replies from one identity, which is the usual storefront setup.

Does the buyer know there is a CRM behind it?

No. Entergram is a layer on top of Telegram. The buyer sees an ordinary conversation with the shop account, exactly as before.

Can order data flow in from our store?

Yes, through the API, through Make or n8n, or through the MCP, which can auto-populate CRM fields on the conversation.

How is this different from dropshipping?

Dropshipping puts far more weight on supplier threads and delivery-chase volume, because fulfilment is somebody else's. Both run on the same workspace, and the dedicated page covers the supplier side in depth.

Can we message buyers who never wrote first?

You can message contacts you already have, resolved by username or phone number. Entergram does not build that list or harvest group members.

Run E-Commerce on real Telegram accounts

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

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