Multi-Account Inbox
5 Telegram accounts per seat in every plan, +€5/mo per extra in the same seat
All Use Cases
Use Cases
Telegram CRM for E-Commerce & Social Commerce
Order tracking columns on every chat, slash-command templates for shipping/returns, segmented broadcasts to specific tiers, and reminders for shipping check-ins. The Telegram CRM social-commerce sellers use to run customer service and re-engagement on Telegram.
The Challenge
The Challenge
You sell through Telegram DMs but the platform shows no order context, no segmentation, no follow-up system.
Customers wait, replies are repetitive, promotions go out one chat at a time.
Personal chats mix with shop chats.
How Entergram Helps
How Entergram Helps
Add Order # (text), Status (multiselect: Pending → Shipped → Delivered → Returned), Tier and LTV columns. Tag customers with cart-abandon, repeat-buyer, VIP. Save your most repeated replies as templates with slash commands — `/shipped`, `/tracking`, `/return-policy`, `/restocked` — and insert them with one keystroke.
For promotions, filter the chat table by tag, select recipients, hit the broadcast megaphone, write a personalized template with `{{first_name}}`, send. The post-send action can flip a custom column or move recipients to a folder. Wire your shop into Entergram via the Make.
com integration on Pro to auto-update Status when a shop event happens.
Key Features for
E-Commerce & Social Commerce
- — Custom columns: Order #, Status (multiselect), Tier (multiselect), Last-purchase (date), LTV (number)
- — Tags for segments: cart-abandon, repeat-buyer, VIP
- — Reminders for shipping check-ins / replenishment nudges
- — Slash-command templates: /shipped, /tracking, /return-policy
- — Segmented broadcasts via filtered selection
- — Make.com integration to wire orders from your shop into Entergram
Key Benefits
- 01 Order context attached to every customer chat
- 02 Slash-command templates for repeated CS replies
- 03 Segmented broadcasts via tag filters
- 04 Post-send actions flip custom columns or move to folders
- 05 Make.com integration wires your shop in
- 06 Reminders for shipping check-ins
How it works
- 01
Add order columns → tag customers by segment → save /shipped /tracking templates → wire your shop via Make.
- 02
com → drop reminders for shipping → broadcast tag-filtered promotions.
Every Telegram account runs through its own proxy with a dedicated IP. Sessions live encrypted on Entergram's servers; your browser never talks directly to Telegram.
Why teams choose Entergram
- 01
Multi-Account Inbox
5 Telegram accounts per seat in every plan, all in one searchable, filterable chat table. Add more in the same seat for €5/month each. Each user only sees the accounts they themselves connected.
- 02
CRM Layer on Top
Custom columns (text, multiselect, date, number, checkbox), workspace-shared tags, internal comments per chat, reminders delivered to your Telegram via the Reminder Bot, slash-command templates.
- 03
Reach & Insights
Server-side proxied broadcasts with rate-limit tiers, response analytics with private-vs-group weighting, ticket SLA, and a per-member team performance board. Pro plan.
Explore Features
Broadcasts
Server-side proxied jobs with conservative rate-limit tiers; close the browser, come back later
Analytics
Headline cards, 7×24 heatmap, weighted response stats, team performance board (Pro)
CRM & Tickets
Custom columns, tags, comments, reminders, ticketing with SLA, kanban view
Get started with Entergram
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy + dedicated IP, on every plan.
