Terms of Service

1. Use of the Service

1.1 Eligibility. You must be at least 18 years old and legally capable of entering into binding agreements. By using the Service, you represent and warrant that you meet these requirements.

1.2 Account Connection and Security. The Service allows you to connect one or more Telegram accounts to enable CRM functionality. You are solely responsible for safeguarding your Entergram account, your Telegram accounts, your devices, your authentication credentials, and your access methods. Entergram does not verify or monitor the security of your Telegram accounts.

1.3 Workspaces and Seats. The Service is organised into workspaces. A workspace owner controls its membership, permissions, and billing, and decides what each member can see. If you join a workspace you do not own, the owner of that workspace controls the data in it and may be able to see the work you do there. Paid plans are licensed per seat as described on our pricing page.

To provide the Service, Entergram may store encrypted Telegram session data and technical identifiers necessary to maintain connectivity. Entergram does not guarantee session persistence, uninterrupted access, or continued availability of any Telegram account.

1.4 User Responsibility. You are responsible for all activity conducted through your connected Telegram accounts, including compliance with Telegram’s terms of service, acceptable use policies, and applicable laws. Any consequences arising from your Telegram usage remain your sole responsibility.

1.5 Permitted Use. You may use the Service only for lawful purposes consistent with its intended functionality. Misuse, abuse, or use that violates applicable laws or third-party rights is prohibited.

1.6 Sanctions and Export Controls. Entergram is an Estonian company and is bound by European Union and United Nations sanctions and export control laws.

You may not use the Service if you are located or established in Iran, North Korea, or the occupied regions of Ukraine. You also may not use it if you are a company, organisation, or government body established in Russia or Belarus, because EU law restricts supplying software for the management of enterprises to them. You may not use it if you appear on an applicable sanctions list, such as the EU Consolidated List, the UK Sanctions List, or the Specially Designated Nationals list maintained by the United States, or if you are owned or controlled by someone who does. Most sanctions regimes target named people and entities rather than whole countries, and for every other country it is that listing test which applies. These rules turn on where you are and who you are, not on your nationality or the language you speak.

Separately, our payment processor and other providers apply restrictions of their own, so paid plans may be unavailable in some places for reasons outside our control.

By using the Service you confirm that none of this applies to you. We may refuse, suspend, or end access where we reasonably believe the law requires it, and we will refund any time you have paid for but not used. Sanctions change often, so the law and the official lists govern rather than this summary, and updating this section to match them is not a material change under Section 12.2.

2. Relationship with Telegram

Entergram is an independent third-party software tool and is not affiliated with, endorsed by, or sponsored by Telegram Messenger LLP or its affiliates. Telegram is a separate service governed by its own terms, policies, and technical systems.

Entergram does not control Telegram’s infrastructure, enforcement actions, availability, or security. Any suspension, restriction, limitation, or termination of your Telegram account is determined solely by Telegram and occurs independently of Entergram.

3. Features and Functionality

3.1 Multi-Account Management. The Service enables management of multiple Telegram accounts within a single interface.

3.2 Customization and Ticketing. You may create custom fields, tags, filters, and support tickets to organize workflows and communications.

3.3 Apps and Notifications. The Service is available through our apps for mobile and desktop and as a web application. If you enable notifications, we deliver them through the push services operated by Apple, Google, or your browser vendor. Notification content, including whether message previews are shown, is controlled by your own settings and by your workspace’s security settings, and is described in our Privacy Policy.

3.4 Integrations and AI Connectors. You may connect third-party services such as Slack, Notion, HubSpot, Zendesk, or Make.com, and you may authorise an AI assistant through our MCP connector. These connections exist only because you create them. When you create one, you instruct Entergram to send that third party the data covered by the integration or by the scopes you grant, which in the case of the MCP connector can include the content of your Telegram messages. From that point the third party handles the data under its own terms and privacy policy, and Entergram is not responsible for what it does with it, how long it keeps it, or whether it uses it to train a model. You are responsible for choosing which services to connect, for granting the narrowest scopes you need, and for revoking connections you no longer use. You may revoke them at any time in the application.

3.5 Broadcasts and Outreach. The Service lets you send messages to many recipients, import contacts, and resolve usernames and phone numbers. You are solely responsible for having a lawful basis to contact each recipient, for honouring opt-outs and exclusion lists, and for complying with Telegram’s terms and with all applicable laws on unsolicited messaging, direct marketing, and data protection, including the GDPR and the ePrivacy Directive where they apply to you. Entergram does not obtain consent on your behalf and does not review the content of your broadcasts. We may apply technical rate limits to protect the Service and the connected Telegram accounts.

3.6 Data Handling. You may export and delete stored metadata through available settings. Entergram does not guarantee the accuracy, completeness, or availability of third-party data.

3.7 Changes to the Service. We develop the Service continuously and may add, change, or remove features. If we discontinue a feature that is material to a paid plan you are on, we will give you reasonable notice and, where that notice cannot be given in advance, you may cancel and receive a pro-rata refund for the unused remainder of your current billing period.

4. Fees, Subscriptions, and Refunds

4.1 Plans and Fees. The Service is offered under free and paid subscription plans. The fees, included features, and billing cycle for each plan are described on our pricing page at the time of purchase. By selecting a paid plan, you agree to pay the applicable fees for that plan.

4.2 Billing and Payment. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) through our third-party payment processor, Stripe. You authorize Entergram and Stripe to charge your designated payment method for all applicable fees, and you are responsible for keeping your billing information accurate and current.

4.3 Automatic Renewal. Unless cancelled before the end of the current billing period, paid subscriptions renew automatically for successive periods of the same length, charged at the then-current rate for your plan.

4.4 Cancellation. You may cancel your subscription at any time through your account settings or by contacting hello@entergram.com. Cancellation takes effect at the end of the current billing period, and you retain access to paid features until then. Except where required by law, and except for the refunds described in Sections 3.7 and 4.7, fees already paid are non-refundable and we do not provide prorated refunds for partial billing periods.

4.5 Price Changes. We may change our fees from time to time. We will give you at least 30 days’ notice by email of any increase, which will take effect from your next renewal after that notice period. If you do not agree to a price change, you may cancel before it takes effect and you will not be charged the new rate.

4.6 Taxes. Unless stated otherwise, fees are exclusive of applicable taxes (such as VAT). You are responsible for any taxes arising from your purchase, other than taxes based on Entergram's net income.

4.7 Consumer Right of Withdrawal. If you are a consumer in the European Union, you have 14 days to withdraw from a distance contract, without giving a reason. When you subscribe, you ask us to begin providing the Service straight away, and you consent to that immediate start. If you then withdraw within the 14 days, you pay only a proportionate amount for the part of the billing period during which you had access, and we refund the rest. You lose the right of withdrawal only if the Service has been fully performed within that period with your prior express consent and your acknowledgement that you would lose the right. To withdraw, it is enough to tell us at hello@entergram.com; no particular form is required. Nothing in these Terms limits your mandatory statutory rights.

4.8 Failed Payments. If a payment fails, is reversed, or is charged back, we may suspend or restrict access to paid features until all outstanding amounts are settled.

5. Privacy and Data Protection

5.1 Data Protection Roles. With respect to personal data relating to your own account and use of the Service (such as your login and billing details), Entergram acts as a data controller. With respect to personal data of third parties that you import, store, or process through the Service (such as your leads', contacts', or customers' metadata), you act as the data controller and Entergram acts as your data processor, processing such data only on your documented instructions and as necessary to provide the Service.

5.2 Data Processing Agreement. If you use the Service to process third-party personal data and require a Data Processing Agreement (DPA) under Article 28 of the GDPR, our standard DPA is available on request at hello@entergram.com and forms part of these Terms once accepted. Our current sub-processors are published at entergram.com/subprocessors, and we will give customers who have accepted the DPA at least 30 days’ notice before we add or replace a sub-processor that processes their data. If you object on reasonable data protection grounds within that period, we will work with you to find a solution, and if we cannot, you may cancel the affected subscription and receive a pro-rata refund for the unused remainder of your current billing period.

5.3 What We Process. To provide the Service, Entergram stores encrypted Telegram session data and the CRM metadata described in 5.4, and it handles the content of your Telegram messages: fetching it from Telegram so it can be displayed, sending the messages you write, caching it briefly so the app stays responsive, building notification previews where you have enabled them, and storing the parts you choose to keep such as chat previews, tickets, templates, and broadcasts. We do not store your full Telegram message history in our database. Our Privacy Policy describes this in detail and governs if the two ever differ.

5.4 Metadata Storage. Stored metadata may include chat and user identifiers, group and channel names, usernames, timestamps, message counts, and the tags, notes, custom fields, and tickets you create. You may export or request deletion of this data at any time.

5.5 Compliance. Entergram seeks to comply with applicable data protection laws, including GDPR. Requests related to personal data may be sent to hello@entergram.com. Additional details are described in our Privacy Policy.

6. Intellectual Property

6.1 Ownership. All rights, title, and interest in the Service, including software, interfaces, branding, and documentation, remain with Entergram or its licensors.

6.2 License. Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal purposes.

6.3 User Content. You retain ownership of the content you put into the Service. You grant Entergram a limited licence to process that content solely to operate the Service for you, and to use aggregated or anonymised data that does not identify you or any individual to improve it. We do not use your content to train machine learning models, ours or anyone else’s.

7. Prohibited Conduct

You agree not to:

- Reverse engineer, decompile, or attempt to extract source code;

- Interfere with or disrupt the Service or its systems;

- Use the Service to violate Telegram’s terms or applicable laws;

- Engage in fraudulent, abusive, or harmful behavior;

- Send unsolicited bulk messages, spam, or marketing to people who have not agreed to hear from you, or ignore a recipient’s request to stop;

- Use the Service to harvest, scrape, or resell personal data, or to build contact lists you have no lawful basis to hold;

- Share one seat between several people, or resell or sublicense access to the Service;

- Grant an integration or AI connector access to data you are not permitted to disclose to that third party;

- Circumvent rate limits, usage limits, or technical protections;

- Use the Service in breach of Section 1.6, or conceal your location or place of establishment in order to obtain access you would not otherwise have.

8. Service Availability and Support

8.1 Availability. We aim to keep the Service available at all times, but we do not promise uninterrupted access. Parts of the Service depend on Telegram, on your network, and on providers we do not control, and availability can be affected by any of them.

8.2 Maintenance. We may take the Service down for maintenance. Where planned maintenance is likely to interrupt normal use, we will give advance notice in the application or by email, and we schedule it outside peak hours where we can.

8.3 Support. Support is available at hello@entergram.com for all plans. We usually reply within a few hours, which is a description of our practice rather than a contractual response time.

8.4 Notices. We give you notices by email to your account address or through the application. Notices to us go to hello@entergram.com. It is your responsibility to keep your account email address current.

9. Termination and Suspension

9.1 By You. You may stop using the Service at any time and delete your data through available settings.

9.2 By Us. We may suspend or terminate access if required by law, to protect the Service or users, or in response to misuse or violations of these Terms.

9.3 Effect of Termination. Upon termination, your right to use the Service ceases immediately.

10. Disclaimers, Limitation of Liability, and Indemnification

10.1 Disclaimer of Warranties. The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis, without warranties of any kind, whether express or implied.

10.2 Limitation of Liability. To the maximum extent permitted by law, Entergram shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of access, or business interruption. Entergram’s total liability for any claim shall not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

Without limiting the foregoing, Entergram shall not be liable for any unauthorized access to, compromise of, or misuse of Telegram accounts or sessions, including session theft, credential compromise, or security breaches, whether arising from user actions, third-party attacks, malware, device compromise, or other causes, except to the extent liability cannot be excluded under applicable law.

Entergram shall also not be liable for Telegram account suspensions, bans, enforcement actions, session invalidations, message restrictions, data loss, or service interruptions caused by Telegram or third-party systems.

10.3 Third-Party Platform Risk. You acknowledge that the Service interoperates with Telegram at your direction. You assume all risks associated with connecting, storing, and using Telegram accounts or sessions through the Service.

10.4 Indemnification. If you use the Service for business purposes, you agree to indemnify, defend, and hold harmless Entergram, including its founders, developers, and operators, from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.

10.5 Consumers. If you are a consumer, meaning you use the Service mainly outside your trade, business, craft, or profession, this Section 10 applies to you only so far as the law allows. In particular, the indemnity in 10.4 does not apply to you at all; nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded; and nothing takes away your statutory rights to a service performed with reasonable care and skill. Where a provision of these Terms would be unfair to you under the law of your country of residence, it does not apply to you, and the rest of the Terms still stand.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Estonia, without regard to conflict of law principles.

Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes between Entergram and a business user shall be submitted to the exclusive jurisdiction of the Harju County Court (Harju Maakohus) in Tallinn, Estonia.

If you are a consumer, this is different, and deliberately so. You keep the protection of the mandatory law of the country where you live, and you may bring proceedings against us either there or in Estonia. We will bring any proceedings against you only in the country where you live.

Data protection is supervised by the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, aki.ee), and consumer and e-commerce matters by the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, ttja.ee). Consumers in Estonia may also refer a dispute to the consumer disputes committee (tarbijavaidluste komisjon) at the same authority.

12. Changes to These Terms

12.1 How we change them. We may update these Terms to reflect changes to the Service, our business, or the law. The current version is always published at this address with the date it took effect.

12.2 Notice. For changes that materially affect your rights or obligations, we will give you at least 30 days’ notice by email to your account address or through the application before they take effect. Minor changes, such as corrections, clarifications, or updates to contact details, take effect when published.

12.3 Your choice. If you do not accept a material change, you may cancel your subscription before it takes effect and stop using the Service. Continuing to use the Service after a material change takes effect means you accept the updated Terms. We will not apply a material change retroactively to a dispute that arose before it took effect.

12.4 Price changes are handled separately under Section 4.5.

13. Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in effect.

These Terms constitute the entire agreement between you and Entergram regarding the Service.

To the maximum extent permitted by law, no individual founder, developer, or operator of Entergram shall be personally liable for claims related to the Service.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate, or in connection with a merger, acquisition, reorganisation, or sale of assets, provided the assignee assumes our obligations to you. We will tell you if that happens.

Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control, including network or infrastructure failures, acts of a third-party platform such as Telegram, government action, or armed conflict. This does not excuse an obligation to pay amounts already due.

No waiver. If we do not enforce a provision of these Terms, that is not a waiver of our right to enforce it later.

Survival. Sections on fees already due, intellectual property, disclaimers and limitation of liability, indemnification, governing law, and this Miscellaneous section survive termination.

Language. These Terms are written in English. Any translation is provided for convenience, and the English version governs.

14. Contact Information

For questions regarding these Terms, contact us at hello@entergram.com.

Entinel Technologies OÜ (registry code 17485993, VAT EE102977170), Pärnu mnt 139b-14, 11317 Tallinn, Estonia. Email: hello@entergram.com.