Telegram CRM for Sales Teams
Put the pipeline where your reps already are
Each rep keeps their own personal Telegram account. The workspace shares the layer above it: stages, fields, reminders and a team performance board.
When deals close in Telegram DMs, a separate CRM is a second system nobody updates. Entergram makes the inbox itself the pipeline, so the record is a by-product of the conversation instead of admin after it.
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.
The operating loop
How Sales Teams run marketing, sales and service on Telegram
Get every inbound and outbound conversation into one pipeline view.
Every rep's account in one inbox
Managers see the whole book without asking reps to forward screenshots or duplicate anything into another tool.
Import a contact list
Imported columns become custom CRM fields, usable as filters and as merge tags in outbound messages.
Resolve by username or phone
Reach a prospect through live Telegram search by username, or by phone number when no username exists.
Tag by source and segment
Workspace-shared tags separate channels and campaigns so attribution survives past the first reply.
Move deals through stages without leaving the conversation.
Pipeline stages on the chat
Stage, value, owner and next step as custom columns attached to the Telegram conversation itself.
Reminders to the rep's Telegram
Follow-up nudges land in the app the rep already has open, not in an email they will ignore.
Slash-command templates
Pricing replies, intro messages and follow-ups sent without retyping, personalized per recipient.
Internal comments for handover
Deal context the prospect never sees, so cover during leave or a territory change is not a reset.
Keep the book warm and see whether the team is actually working it.
Per-member performance board
Response time, message volume and unread counts by rep on the Pro analytics page.
Broadcasts to a filtered segment
Announce a release or a price change from real accounts, personalized per recipient, with replies tracked.
Response-time and volume analytics
Messages sent and received, response times, and busiest hours and days across the team.
MCP for pipeline hygiene
An approved assistant can populate fields, surface stalled deals and draft the next touch from the thread.
01
The challenge
Managers cannot see a pipeline that lives inside reps' personal DMs, and reps will not maintain a separate CRM while the conversation is open in front of them. So the forecast comes from a weekly verbal update, deals go quiet without anyone noticing, and a rep leaving takes their entire book of relationships with them.
02
How Entergram helps
Entergram keeps each rep on their own real personal Telegram account and shares only the layer above it. Stages, custom fields, tags, internal comments and reminders attach to the conversation, so updating the record is part of working the deal rather than a separate chore. Managers get a filterable view across every connected account and a per-member performance board, without reading individual DMs.
- Pipeline stages and fields attached to the real conversation
- Every rep's account visible in one filterable inbox
- Reminders delivered to the rep's own Telegram
- Internal comments that survive handovers and leave cover
- Per-member performance board on Pro
- Outbound from real personal accounts, not a bot
Capabilities
What Sales Teams actually use
Lead management as the specialism
Pipeline, custom fields and chat context are the core of the product, not a bolt-on. The record lives on the conversation.
Per-account sharing
Each rep decides which of their accounts are shared with the workspace and which stay private, which is what makes adoption possible at all.
Broadcasts and list import
Import a list, get its columns as fields and merge tags, and send personalized messages from real accounts spread across several connected identities.
Analytics and team board
Messages sent and received, response times, busiest hours and days, plus a per-member comparison on Pro.
MCP across every rep account
Auto-populate CRM fields, find and manage leads, and triage the queue with an approved AI assistant.
Setup
How it works
- 01
Give each rep a seat
Every rep connects their own personal accounts and chooses which are shared with the workspace.
- 02
Define the pipeline fields
Stage, value, owner, next step and close date as custom columns, plus tags for source and segment.
- 03
Work the inbox as the pipeline
Filter to a stage or an owner, sort by who replied last, and the queue tells you what needs attention.
- 04
Set reminders on every open deal
Follow-ups fire into the rep's own Telegram so nothing depends on memory.
- 05
Review the team board weekly
Compare response times and unread counts by member, and export to CSV when reporting needs it.
Integrations
Keep the rest of your stack in sync
Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.
- HubSpot or Pipedrive through Make.com: when a deal changes stage in the CRM of record, update the matching Telegram chat's stage field instead of asking reps to maintain two systems.
- Google Sheets: write weekly response-time and pipeline exports into the sheet leadership already reviews.
- Entergram MCP: ask an approved assistant which deals have gone quiet past the follow-up window and draft the next message from the thread's own context.
FAQ
Questions from Sales Teams
Do reps have to hand over their personal account?
No. Each person connects their own personal Telegram account inside the company workspace and chooses per account whether to share it or keep it private. That is the model the product is built around.
Can managers read every DM?
Only for accounts a rep has shared with the workspace. Private accounts stay private to the user who connected them, and the privacy controls can hide usernames and member data even on shared ones.
Does this replace our main CRM?
For teams that sell entirely in Telegram, usually yes. For teams with an existing system of record, most sync stage changes through the API or a tool like Make so reps update one place, not two.
Can we do outbound from here?
Yes. Import a contact list, resolve people by username or phone number, and send personalized messages from real personal accounts with Telegram-aware pacing. Entergram does not build the list or harvest group members.
What happens when a rep leaves?
Shared accounts, the CRM layer, internal comments and history stay with the workspace. Privacy controls and the Slack-side record limit what can be taken or erased on the way out.
Run Sales Teams on real Telegram accounts
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.