Use case: Marketing Agencies

Run every client's Telegram from one workspace

Each account manager connects the client accounts they handle. The agency shares the CRM layer above: campaign fields, client tags, handover notes and a month-end export.

An agency running client Telegram accounts has a visibility problem and a continuity problem. Nobody can see who is handling which client, and when someone leaves, their context goes with them.

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The operating loop

How Marketing Agencies run marketing, sales and service on Telegram

Capture

Account managers connect their clients
Message access mirrors how it works in Telegram itself. Each manager connects the accounts they are responsible for.
Client tags across the workspace
Shared tags separate Client-A from Client-B so a filter shows one book of work at a time.
Per-account proxy and dedicated IP
Client accounts never share a fingerprint, which matters when one agency runs dozens.
Inbound briefs as tracked chats
A brief arriving in a DM becomes a record with a deliverable, a deadline and an owner.

Convert

Campaign fields on every chat
Custom columns for campaign, deliverable, deadline and status, so status meetings read the board instead of the thread.
Tickets for deliverables
Anything with a due date becomes an SLA ticket with an owner, not a message someone hopes to remember.
Slash-command templates
Repeated client replies, for example an asset-ready notice, sent consistently from the real account.
Internal comments for handover
Agency-side context the client never sees, so cover and rotation do not restart the relationship.

Retain

Per-member performance board
Compare response times, message volume and unread counts by manager on the Pro analytics page.
CSV export for client reporting
Month-end exports of response and volume data, in a form a client report can actually use.
Busiest hours and days
Show clients when their audience actually messages, and staff cover accordingly.
Privacy controls on client data
Hide usernames and member information so a departing contractor does not take the client's audience.

Bring every client account under one roof without mixing them up.
Turn client chatter into tracked, owned deliverables.
Prove the work and keep the account.

How Entergram helps

Telegram Sales CRM

The challenge

An agency team manages dozens of client Telegram accounts. Without structure it is impossible to know who is handling which client, what stage each campaign is in, or how the team is actually performing. Account managers switch between accounts all day, and when one leaves, their context vanishes with them.

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How Entergram helps

Each account manager connects the relevant client accounts in their own Entergram, so message access mirrors how it works in Telegram itself. The workspace shares the CRM layer above: custom columns for campaigns, tags for clients, internal comments for handovers, and ticketing for deliverables. The Pro analytics page gives agency leads a per-member performance board, and CSV export turns the month's activity into a client report.

Capabilities

What Marketing Agencies actually use

Multi-account inbox across clients · Workspace-shared tags and fields · Tickets with SLA · Per-member analytics on Pro · Privacy controls

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Multi-account inbox across clientsEvery client account in one filterable table. No logging in and out between client identities.
Workspace-shared tags and fieldsThe CRM layer is shared even when accounts are not, which is what lets an agency standardize across clients.
Tickets with SLADeliverables become owned work with a deadline, a category and a resolution field.
Per-member analytics on ProResponse time, message volume and unread counts by manager, plus busiest hours and days.
Privacy controlsHide usernames and group member information, and prevent editing or deletion, so contractor turnover does not leak client audiences.

Setup

How it works

One seat per account manager · Set up campaign fields · Tag every chat by client · Ticket the deliverables · Review weekly, export monthly

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01 One seat per account manager

Each manager connects the client accounts they are assigned, each with its own proxy and dedicated IP.

02 Set up campaign fields

Campaign, deliverable, deadline and status as custom columns, applied consistently across clients.

03 Tag every chat by client

Workspace-shared tags keep client books separable with a single filter.

04 Ticket the deliverables

Anything with a deadline becomes an owned ticket with an SLA rather than a remembered promise.

05 Review weekly, export monthly

Read the team board each week, and export CSV at month-end for the client report.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

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HubSpot: each chat maps to a HubSpot contact, and fields such as campaign and status sync both ways, so account managers keep one record, not two.
Raw analytics export: download response times and message volume for the monthly report the client already receives.
Entergram MCP: summarize open client conversations and draft a handover brief before the next shift starts.

Sales Teams Each rep keeps their own personal Telegram account. The workspace shares the layer above it: stages, fields, reminders and a team performance board. Growth & Outbound Teams Import the list, resolve contacts by username or phone number, spread the send across several real accounts on their own proxies, and handle replies in the same inbox. KOL & Influencer Management Rate, deliverable, deadline and payment status recorded on the creator's chat, across every manager's account, so a campaign is a filter rather than a spreadsheet. Affiliate & Partner Teams Affiliate managers run partner relationships from personal Telegram accounts, not from a dashboard. Entergram puts 100+ of those accounts in one inbox and keeps deal model, GEO, traffic source and stage as fields on the conversation itself.

FAQ

Questions from Marketing Agencies

Can one agency manage accounts for many clients?

Yes. That is the standard setup. Each manager connects the client accounts they handle, all of it reads from one workspace inbox, and shared tags keep the client books separable.

Does every manager see every client?

Message access mirrors Telegram: a manager sees the accounts they themselves connected. The CRM layer above (fields, tags, tickets) is what the workspace shares.

How do we report to clients?

Export to CSV. Response times, message volume and activity by hour come out in a form a monthly client report can use directly.

What happens when a contractor leaves?

The CRM layer, tags, comments and ticket history stay with the workspace. Privacy controls can hide usernames and member information, and message deletion can be blocked entirely.

What does an extra client account cost?

Each seat includes 5 Telegram accounts, and extra accounts are EUR 5 per month in the same seat. Every one gets its own proxy and dedicated IP.

Can we track retainer hours against each client?

Yes, as a number column on each client chat. The account manager updates it right after the call or thread that used the time, so the figure lives next to the conversation instead of in a spreadsheet three weeks behind. Sort or filter the client book on it, and set a reminder for the first of the month to reconcile before invoicing.

Can we show a client figures for their account alone?

Yes, when each client runs on its own connected account. Raw analytics data is downloadable, so the numbers go into the client report instead of staying in the dashboard. For per-account questions no built-in report covers, an approved AI assistant connected through the MCP can compute response time, first-reply coverage or busiest hours for that one account from the message events, each of which carries an account id.