Built on real Telegram accounts
Import your list, resolve contacts by username or phone, then send personalized messages from your own Telegram accounts. Replies land in the shared inbox against the CRM record.
Built on real Telegram accounts
Send from accounts your prospects can actually reply to, then work the replies as a pipeline.
Telegram lead management in one CRM: turn every inbound message into a tracked lead with Stage columns, tags, reminders and personalized broadcasts.
Learn MoreSend a Telegram broadcast or newsletter from real personal accounts, not a bot. Find people by username or phone number, pace the send, track every reply.
Learn MoreManage multiple Telegram accounts in one inbox, built for business teams: connect your employees' accounts, see every chat in one table, 5 accounts per seat.
Learn MoreOne shared Telegram team inbox across every connected account, with Member/Admin/Owner roles, internal comments and shared tags. Private chats stay private.
Learn MoreEach Telegram account connected to Entergram gets a dedicated proxy IP for stable, isolated connectivity, with no shared pool or manual setup.
Learn MoreTelegram CRM API: a workspace-scoped REST API to sync chats and contacts, fire broadcasts, create tickets and build internal tools on your own data.
Learn MoreBuilt on real Telegram accounts
A broadcast sent through a bot arrives as a bot. It cannot reach anyone who has not started the bot first, and the recipient can tell. Entergram sends from the personal Telegram accounts your team already uses, so the message arrives in a normal conversation.
You supply the list. Entergram resolves each contact, personalizes the message per recipient, spreads the send across the accounts you connect and keeps every reply attached to its CRM record.
Looking for the all-in-one Telegram CRM platform ? This page is its outbound side: broadcasts, contact resolution and campaign follow-up.
Send from accounts your prospects can actually reply to, then work the replies as a pipeline.
Telegram outreach
Import a contact list and the columns you imported become custom CRM fields. Those fields work two ways: as filters that build the audience, and as merge tags that personalize the message.
When a contact has no username, Entergram can resolve them by phone number through a connected account. When you only have a username, live Telegram search resolves it, including people who have never messaged your workspace.
Product fit
The core difference is the connection model: your team works from the Telegram accounts customers already know, while Entergram adds ownership, CRM context and reporting around those conversations.
| Operational problem | Entergram mechanism | Explore |
|---|---|---|
| Leads are spread across personal inboxes | Shared workspace, contact records and saved views | Workspaces |
| Replies are duplicated or missed | Assignment, tickets, priority and internal notes | Support workflow |
| Managers cannot see demand or response performance | Account- and seat-level message analytics | Analytics |
| Context must reach another system | API, webhooks, Make.com and MCP workflows | Integrations |
Outbound mechanics
Five steps, from the list you already have to the replies your team works. Every step runs on the personal accounts you connect, never on a bot token.
Upload your contacts and every column you brought with you becomes a custom CRM field. A spreadsheet of prospects with a country column, a plan column and a source column arrives as three usable fields, not as dead text in a note.
Filter on the fields you just imported, on existing CRM data, or on both. The audience is a saved segment rather than a copied list, so the same definition can be reused for the follow-up send without rebuilding it by hand.
A username is resolved through live Telegram search, including people who have never messaged you. When there is no username, a phone number can be resolved through a connected account without importing that number as a contact. Contacts you cannot reach are reported rather than silently dropped.
Any contact field works as a merge tag, so each recipient gets their own rendered message. The send is then distributed across the accounts you connect, each routed through its own unique proxy, with Telegram-aware pacing rather than one account firing everything at once.
Replies arrive in the shared inbox attached to the contact's CRM record. Whoever picks the conversation up can see the campaign that produced it, the fields that targeted it and any notes already on the record. A send becomes a set of tracked conversations instead of a delivery report.
Full mechanics, limits and pacing guidance live on the Telegram broadcast tool page.
Most tools described as Telegram broadcast software are built on the Bot API. That choice decides everything downstream, and it is worth being precise about what it costs, because the difference is not a feature gap but a reachability gap.
A bot cannot open a conversation. Telegram requires the person to message the bot first, which means a bot broadcast can only ever reach an audience that already opted in to that specific bot. For a support announcement to an existing community that is fine. For outbound to a list of prospects it is useless, because the people you want to reach have never interacted with your bot and never will.
The second cost is the reply. A bot broadcast that does get a response produces a bot conversation, sitting in a thread nobody on your team owns, disconnected from the account that would normally handle that relationship. Entergram sends from the account that owns the relationship, so the reply lands in the same conversation history as every earlier exchange with that person.
The third cost is trust. Recipients can see that a message came from a bot, and in a sales context that changes how the message is read before a word of it is processed. A message from a named person on a real account is read as a message from a person.
| Bot API broadcast | Entergram, real accounts | |
|---|---|---|
| Who you can reach | Only people who started your bot | Contacts you supply and can legitimately contact |
| How it arrives | Visibly from a bot | In a normal chat, from a named account |
| Resolve by username | Not available | Live Telegram search, including new contacts |
| Resolve by phone number | Not available | Through a connected account |
| Personalization source | Whatever the bot stored | Any CRM field, including imported columns |
| Send distribution | One bot token | Spread across accounts, each on its own proxy |
| Where replies land | An orphaned bot thread | Shared inbox, against the CRM record |
A longer treatment of the tradeoff is in Telegram bot vs Telegram CRM.
Who runs outbound this way
Outbound on Telegram is normal practice in a handful of industries, and unusual everywhere else. These are the teams that tend to need many accounts rather than one.
Counterparty relationships run through named individuals, not shared support queues. Each desk member keeps their own account while the desk keeps one view of every conversation.
Deal flow arrives through direct messages across many accounts at once. Custom fields hold the terms, and the pipeline holds who owns the next step.
Announcements, partner outreach and community follow-up all happen in Telegram first. Segments built from imported fields keep a broadcast relevant rather than generic.
Long cycles with many touches, where losing the thread between reps costs the deal. Ownership, notes and follow-up dates sit beside the conversation itself.
Several client rosters, several sending accounts, one team. Per-account privacy decides which colleagues can see which client's chats.
Conference follow-up and partner development where the contact only ever gave you a Telegram handle. Username resolution turns that handle into a tracked record.
By industry
Every cluster runs on the same foundation: real personal Telegram accounts, a shared CRM layer, tickets, broadcasts and an MCP. What changes is which fields matter and where the volume lands.
Being straight about the limits is more useful than a feature list, because the teams who get value from this are the ones who understand what they are buying.
Entergram does not harvest members from groups your accounts have not joined, and it does not sell contact data. You supply the list. Entergram resolves it, personalizes against it and tracks what comes back. Live Telegram search matches a name or a username rather than message content, and it does not grant access to private groups your account was never admitted to.
Nor does connecting more accounts make unlimited sending safe. Spreading a send across accounts on separate proxies with Telegram-aware pacing reduces concentration risk, and that is a real mitigation, but it is not immunity. The dominant factor in whether an account gets limited is who you message and whether they wanted to hear from you. Outreach to contacts with a genuine reason to hear from you behaves very differently from cold volume, and no amount of infrastructure changes that.
If your outbound is opt-in campaign automation to people who already subscribed to a bot, a bot builder is a simpler and cheaper answer than this. Entergram earns its place when the conversation has to come from a real account, when the relationship belongs to a person rather than a queue, and when more than one account needs to be managed at once.
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