Telegram sales CRM: one pipeline for every rep and account

Every inbound Telegram message lands in the workspace as a tracked lead, instead of sitting unread in someone's personal app. From there you run it with CRM features: custom columns for Stage and Priority, tags for segments, reminders delivered to your Telegram, personalized broadcasts for outreach, and an activity log for the audit trail. Every chat has a built-in Assignee, so each lead has an owner. You build the pipeline from columns you define, so the stages match how your team sells.

Run your whole sales pipeline from your inbound Telegram chats

Every inbound chat arrives in one inbox instead of scattered across personal phones, so no lead goes unanswered. Turn that list into a pipeline you can actually move. Add a Stage column (Lead → Qualified → Demo → Proposal → Won → Lost) plus Priority, ARR and Last contact, set the Assignee on each chat, then sort and filter to see who's stuck. Tag chats by segment, drop a reminder the moment you promise a follow-up (the reminder bot pings your Telegram on time), and when you send a launch broadcast, flip every recipient's stage in the same click. Prefer a board? Switch the table to Kanban: the lanes come from a single-select column such as Stage, so dragging a card moves the lead. Add Priority and Due-date columns and the same board works as your team's task list.

• Inbound lead capture: Every inbound message across every connected account lands in one inbox. New chats surface as untagged leads you can assign, stage and answer before they go cold.
• Pipelines as select columns: Create a Stage column (Lead → Qualified → Demo → Proposal → Won → Lost), each option with its own color. Sort and filter by stage, and bulk-update many leads with one action.
• Outreach via personalized broadcasts: Use {{name}} or {{first_name}} for personalization (note: {{username}} only resolves in private chats). Templates with attachments. Sends are paced for Telegram and spread across accounts, each on its own proxy.
• Follow-ups via the reminder bot: Drop a reminder on a chat when you commit to a follow-up. The reminder bot delivers it into your Telegram at the due time, so the next step never slips.

Your team shares the CRM: custom columns, tags, tickets, templates, reminders and internal comments mean the same thing for everyone. Messages stay private. Each person only sees chats from the Telegram accounts they connected, unless you choose to share an account with the workspace. Support teams usually share one account, so customers always write to the same name. Sales reps usually keep their own. Every chat has an Assignee, and you can hide client usernames and group member lists and block message edits and deletions, so your clients stay when an employee leaves.

The CRM is shared. The messages are not.

Each person sees chats from the Telegram accounts they connected, and nobody else's DMs. You decide per account: share it with the workspace, or keep it private to one person. What everyone shares is the CRM layer on top: custom columns, tags, internal comments, tickets, reminders, templates and the activity log. The team stays in sync without reading each other's messages.

• Seat-based team model: One free Owner slot, plus Basic seats (€29/seat) or Pro seats (€39/seat). Each seat includes 5 Telegram accounts. Pro seats add analytics and the public API for that member.
• Three roles: Member, Admin and Owner. Owners buy seats and manage billing. Admins manage members, custom fields, ticket SLA and API keys. Members read and write field values.
• Protect the client list: Hide client usernames and group member lists from teammates, and stop them editing or deleting messages. Your clients stay when an employee leaves.
• Internal comments per chat: Threaded notes your Telegram contact never sees. Useful for handoffs ("customer's card failed 3DS, EU card"), so the next teammate has context without asking again.

When the whole team answers from one account

Workspaces support two ways of working, and most companies run both. A support team usually answers from one Telegram account that several people work, so customers always write to the same name. A sales or BD team usually gives each person their own account inside the company workspace, because a lead expects to hear from the person they met. The choice is made per account: share it with the workspace, or keep it private to one user.

Either way the CRM layer is shared. Every chat has an Assignee picked from your teammates, internal comments carry the handoff, and tags and custom columns mean the same thing for everyone. The guide below walks through the shared-account setup in detail, including chat assignment, so two people do not answer the same customer.