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Community & Media

Telegram CRM for Community Management

Cover every group from one inbox

Filter to the groups on your shift instead of switching accounts all day, with handover notes and escalation tickets that survive moderator turnover.

A community manager's real job is coverage. Dozens of groups, several channels, a queue of member DMs, and no way to see it all at once without constantly switching accounts.

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Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

100+ accounts and groups in one inbox
4 workspace privacy controls
5 accounts included per seat

The operating loop

How Community Management run marketing, sales and service on Telegram

See everything you are responsible for in one place.

One inbox, filtered by account

No switching. Filter to the accounts and groups on your shift and leave the rest out of view.

Groups, channels and DMs together

Supergroups and channels carry the same fields, tags and comments as direct chats.

Live search for discovery

Find communities outside the workspace, labelled local or global, with a flag for whether an account already belongs.

Member DMs in the same queue

Escalations that move to DM stay connected to the community they came from.

01

The challenge

Coverage is the whole job and Telegram gives you no tools for it. Dozens of groups across several accounts mean constant switching, and something always goes unwatched. Moderators rotate, and each departure takes the context of who was warned, what was decided and which partner thread is still open. Anyone with inbox access can also walk away with the member list.

02

How Entergram helps

Entergram collapses every account into one filterable inbox, so a moderator narrows to their shift rather than switching sessions. Ownership, state and next step live as custom fields on the group itself, and internal comments carry issue history across turnover. Escalations become SLA tickets with an owner. The four workspace privacy controls let a team grant inbox access without granting the membership list.

  • Every group, channel and member DM in one filterable inbox
  • Ownership and state recorded on the group, not in a moderator's head
  • Escalations as SLA tickets with an owner and a resolution
  • Hide usernames and group member information from inbox users
  • Announcements broadcast from real accounts, not a bot
  • Live search for communities the workspace has not joined

Capabilities

What Community Management actually use

Multi-account inbox with filters

Filter by account, tag or custom field. Coverage becomes a view rather than a routine of logging in and out.

Workspace privacy controls

Hide usernames, hide group member information, prevent users from editing messages, prevent users from deleting messages.

Live Telegram search

People, groups, supergroups and channels outside the workspace, matched by name or username, split into local and global results. It does not grant access to private groups.

Tickets and internal comments

Escalations become owned work with an SLA. Comments carry issue history across moderator rotation.

MCP across every account

Summarize open threads, triage the queue and populate fields, across every account on the seat.

Setup

How it works

  1. 01

    Connect the moderator accounts

    Each moderator connects the accounts they cover, every one on its own proxy and dedicated IP.

  2. 02

    Turn on the privacy controls

    Hide usernames and member information and block editing and deletion before granting broad access.

  3. 03

    Record ownership per group

    A custom field for who covers what makes gaps in cover visible in advance.

  4. 04

    Route escalations into tickets

    Member issues and security reports get an owner, an SLA and a resolution field.

  5. 05

    Announce and review

    Broadcast updates from a real account, then read the heatmap to plan next week's cover.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

  • Slack, two-way: map each community account to its own Slack channel, reply from Slack through the real account, and keep a durable record.
  • Make or n8n: mirror escalation ticket status into the tracker the wider team already reads.
  • Entergram MCP: flag every group with no moderator activity this week and summarize what is open.

FAQ

Questions from Community Management

How many groups can one workspace cover?

There is no group cap. The practical limit is connected accounts: 5 per seat on every plan, extra accounts at EUR 5 per month, and many seats per workspace.

Can we stop moderators seeing member usernames?

Yes. Hide usernames and hide group member information are workspace-level controls built specifically to protect that data from internal leakage.

Does Entergram auto-moderate?

No. It is an operating layer, not an auto-moderation bot. It gives moderators one inbox, structured records, tickets and privacy controls, plus an MCP so an approved AI assistant can help triage.

Can we find communities we have not joined?

Yes. Live Telegram search matches a name or username across groups, supergroups and channels outside the workspace, and notes whether any account already belongs. It does not grant access to private groups.

Do announcements come from a bot?

No. Broadcasts go out from real personal accounts, personalized per recipient, which is why members treat them as messages rather than spam.

Run Community Management on real Telegram accounts

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

Start free trial Book a demo