Use case: Web3 Projects

A Web3 CRM for every community, partner and investor thread

Regional groups, announcement channels, partnership DMs and private investor chats, in one inbox with the privacy boundaries each of them needs.

A Web3 project runs more Telegram surfaces than almost anyone: a community group per region, announcement channels, a partnerships queue and private investor threads that must never be mixed in with the rest.

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The operating loop

How Web3 Projects run marketing, sales and service on Telegram

Capture

Regional groups in one inbox
Community accounts across regions read from a single table, filtered to whichever ones a moderator covers.
Discovery through live search
Find groups, supergroups and channels outside the workspace by name or username, with a flag for whether any account already belongs.
Partnership inbound as a queue
Partnership DMs become tracked records with an owner and a stage instead of a founder's unread list.
Separate accounts per function
Community, partnerships and investor relations run on different accounts, each with its own proxy and dedicated IP.

Convert

Partnership stages as fields
Stage, counterparty, scope and next step as custom columns, so the pipeline is visible without reading every thread.
Tickets for integration work
A listing, integration or co-marketing commitment becomes an SLA ticket with an owner and a deadline.
Internal comments on sensitive threads
Context stays team-side. The counterparty never sees the note, and the next person is not starting from zero.
Private investor accounts
An account can stay private to one user rather than shared with the workspace, which is how investor relations stays separate.

Retain

Announcements from real accounts
Broadcast to a segment from a real personal account, personalized per recipient, not from a bot nobody trusts.
Privacy controls on member data
Hide usernames and group member information so an inbox seat does not equal a copy of the community list.
MCP for AI triage
An approved assistant reads across every account on the seat to summarize, triage and populate fields.
Activity history
Field and status changes carry an actor and a timestamp, which matters when contributors rotate.

Bring every surface the project runs into one place.
Give partnerships and investor conversations a real pipeline.
Keep the community warm and the record safe.

How Entergram helps

See how Entergram works as a Telegram CRM

The challenge

The project's Telegram footprint grows faster than anyone plans for. A group per region, a channel for announcements, a DM queue for partnerships, and investor threads that absolutely must not sit in a shared inbox. Contributors rotate, moderators come and go, and each departure takes context and sometimes the member list with it.

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How Entergram helps

Entergram gives each function its own real personal account, each behind its own proxy and dedicated IP, and reads them all from one filterable inbox. Sharing is a per-account decision, so community accounts open to the team while investor accounts stay private to one person. Workspace privacy controls hide usernames and group member information and can block message editing and deletion outright. The MCP covers every account on the seat, so an approved AI assistant can triage the queue.

Capabilities

What Web3 Projects actually use

Per-account sharing boundary · Workspace privacy controls · Live Telegram search · Broadcasts from real accounts · MCP across every account

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Per-account sharing boundaryEach connected account is either shared with the workspace or private to the user who connected it. This is the control that keeps investor relations out of the community inbox.
Workspace privacy controlsHide usernames, hide group member information, prevent users from editing messages, and prevent users from deleting messages.
Live Telegram searchMatches a name or username across people, groups, supergroups and channels outside the workspace. Results split local and global, with visibility, member count where Telegram exposes it, and whether an account already belongs. It does not grant access to private groups.
Broadcasts from real accountsServer-side proxied jobs, personalized per recipient, spread across connected accounts with conservative pacing.
MCP across every accountAuto-populate CRM fields, open and triage tickets, find and manage leads, and localize a newsletter by reading the chat's language before sending.

Setup

How it works

Map accounts to functions · Turn on the privacy controls · Build the partnership pipeline · Use live search for discovery · Connect the MCP

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01 Map accounts to functions

One account per region or function. Decide per account whether it is shared with the workspace or private.

02 Turn on the privacy controls

Hide usernames and group member information, and block editing and deletion, before contributors get inbox access.

03 Build the partnership pipeline

Stage, counterparty, scope and next step as custom columns, with tickets for anything carrying a deadline.

04 Use live search for discovery

Find relevant communities the project has not joined, and see which accounts already belong before reaching out.

05 Connect the MCP

Let an approved assistant summarize open partnership threads and flag community accounts that have gone quiet.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

Learn more

Entergram MCP with Claude or ChatGPT: summarize every open partnership thread and draft a weekly contributor brief.
Slack, as a one-way audit log: each seat relays every chat it can access into one Slack channel it picks, while replies still go out from Entergram.
Notion: each chat becomes a row in one Notion database, and fields such as partnership stage sync both ways, so the core team's tracker stays current.

FAQ

Questions from Web3 Projects

Why should a CRM for Web3 be Telegram-first?

Because the community, the partnership deals and the investor threads already happen in Telegram, across several personal accounts. A general CRM sees none of that until someone copies it over by hand. Entergram is a layer on top of the accounts themselves, so the record builds from the conversations the team is already having.

Can investor chats stay out of the shared inbox?

Yes. Sharing is decided per account. An investor relations account stays private to the person who connected it while community accounts are shared with the workspace.

Can a moderator copy the member list?

Not if the workspace hides usernames and group member information. Those controls exist specifically to protect CRM and community data from internal leakage.

Does Entergram use bots for announcements?

No. Broadcasts go out from real personal Telegram accounts, each on its own proxy, which is why recipients see a normal message from an account they recognize.

Can search find communities we have not joined?

Yes. Live Telegram search covers groups, supergroups and channels outside the workspace, labelled local or global. It matches a name or username rather than message content, and it does not grant access to private groups the account was never admitted to.

Can an AI agent work across all our accounts?

Yes. The MCP covers every Telegram account connected to the seat through one OAuth connection, with no session string per account to store. That is why it is the best Telegram MCP for running many accounts.

How do we follow up with everyone we met at a conference?

Import the contact list you collected. Its columns become custom fields, so the event name works as a filter and as a merge tag. Contacts without a chat yet resolve by username through live search, or by phone number when there is no username. Then send one personalized follow-up to the segment, spread across the team's accounts with Telegram-aware pacing, and the replies land in the inbox against each record.

How do we stop two BD people messaging the same investor?

Every account the team runs sits in one inbox, so an existing conversation is visible before anyone opens a new one. Live Telegram search also flags whether any workspace account already knows or belongs to a result. It matches a name or username, so an investor using an unfamiliar alias can still slip through.

Can we answer how many investor conversations are active right now?

Yes, if contact type and stage are fields. Filter to investors in active discussion and the list is the answer, across every account. Sort it by who sent the last message and the ones waiting on you rise to the top. Private investor accounts stay out of the shared view for everyone except the person who connected them.