Comparison
Both connect real personal Telegram accounts, not bots. CRMChat centres on outreach: lead discovery, sequences and account warm-up. Entergram centres on what happens after the reply: 100+ accounts in one inbox, each on its own proxy, tickets and analytics, and controls that keep client data in the company when an employee leaves.
Content review: 31 October 2026 · Publisher: Entergram. Paid placement: none. Check official sources
Quick verdict
If your main job is finding prospects on Telegram and opening conversations at volume, CRMChat is a strong, focused product and worth a trial. If your problem starts after the reply (many accounts and several people working the same chats, with tickets, reporting and client data you cannot afford to lose), that is what Entergram is built around.
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Comparison
Two Telegram-native tools, compared on what each is built to do.
| CRMChat | Entergram | |
|---|---|---|
| Core focus | Telegram outreach: lead discovery, sequences, pipeline | Telegram CRM for sales and support teams running many accounts |
| Telegram connection | Personal accounts, yours or bought from CRMChat | Your own personal accounts, connected by QR code or phone number |
| Interface | Telegram Mini App on mobile, web app on desktop | Web workspace, installable as an app (PWA) |
| Inbox across accounts | Unified inbox across connected accounts (added October 2026) | One inbox for 100+ accounts; filter by account instead of switching |
| Account sharing | Shared and private accounts | Each account is shared with the workspace or kept private to one person |
| Ownership | Round-robin lead owners and tasks on deals | An assignee on every chat and on every ticket |
| Ticketing and SLA | Not offered | Tickets from any message with status, priority, assignee and an SLA deadline |
| Group chats | Group Finder and Group Parser for discovery | Groups as records: custom columns, several tickets per group, and which account owns which group |
| Data protection from your own team | Not documented | Hide usernames and group members; block message edits and deletions |
| Proxy | Not documented | Every account on its own proxy, included in every plan |
| Analytics | Outreach and pipeline metrics | Messages sent and received, response times, busiest hours and days; raw data downloadable |
| AI and MCP | Telegram MCP and API on the Personal plan; AI warm-up and AI replies on outreach accounts | One MCP connection for every account on your seat, with no session strings to store; REST API |
| Integrations | API and MCP | HubSpot, Zendesk, Notion, Make.com and a Slack audit log |
| Accounts included | One on Starter; on Team, one included then $10 per extra connection per month ($7 yearly) | Five per seat, then €5 per extra account per month |
| Entry price | Free Starter (50 leads, one account); Personal $20/month billed yearly | Basic €29 per seat per month, Pro €39; 3-day free trial, no card |
| Self-hosting | No self-hosted option listed | Available on the Enterprise plan |
| Best for | SDRs, agencies and founders doing high-volume Telegram outreach | Sales and support teams that run many accounts as one operation |
Entergram is designed around many personal accounts in one workspace: 100+ in one inbox, each on its own proxy, filtered by account instead of switched between. Sends are paced for Telegram and can be spread across accounts.
Hide client usernames and group member lists from teammates, and block message edits and deletions. When someone leaves, the chats and the contact list stay where they were.
Raise a ticket from any message, set status, priority, assignee and an SLA deadline, and work it on a board. Three requests in one busy group become three tickets without splitting the conversation.
CRMChat also ships an MCP. Entergram's covers every account on your seat through one OAuth connection, so Claude, ChatGPT, Perplexity or Gemini can read chats, fill CRM fields and open tickets across all of them, with no session string per account to create or store.
The core difference
Both products connect real Telegram accounts, so this page skips the bot argument that dominates our other comparisons. The useful question is narrower: which half of the customer relationship is each product built around?
CRMChat is a focused Telegram outreach CRM. Much of it runs as a Telegram Mini App, which is pleasant when you work from a phone between meetings. Its toolset is built for prospecting: Group Finder and Group Parser to find people, a pipeline to move them through, sequences to follow up, and account warm-up and smart account switching to keep sending accounts healthy.
It also gets the fundamentals right. Like Entergram, it works on personal Telegram accounts rather than bots, so it can start conversations and see real history. That puts it ahead of every general helpdesk on our comparison list, and it is worth saying plainly.
Its pricing suits the audience. The Starter plan is free with 50 CRM leads and one Telegram account, and Personal is $20 per month billed yearly with unlimited leads. If you are one person doing outreach, that on-ramp is hard to argue with.
The pressure point is usually the third person or the tenth account. CRMChat added a unified inbox in October 2026, so seeing every account in one place is no longer the difference. The difference is what a team needs once several people work the same chats: who owns this conversation, what was promised last month, which requests are overdue, and who is allowed to see what.
Entergram is built around those questions. Every chat has an assignee. Tickets carry a status, a priority, a due date and an owner, and an SLA deadline shows which ones are about to breach. Each account is either shared with the workspace or kept private to one person, which is what makes it safe for a founder to connect an account that carries years of private conversations.
In many Telegram businesses the group chat is where the money is: a shared room with a client's team, a community of a few thousand people, a deal room with four stakeholders. Outreach tools treat groups mostly as a place to find people.
Entergram treats a group as a record. It can carry custom columns and several independent tickets raised from individual messages, so three unrelated requests in one busy group become three tickets with three owners. You can also see which connected account owns which group, and add chats to that account's Telegram folders from the CRM.
Both products now offer a Telegram MCP and an API, so the difference is not whether your AI client can connect. It is how many accounts one connection covers.
Entergram's Telegram MCP covers every account on your seat through one OAuth login. You never create or store an api_id or a session string per account, and each account keeps its own proxy. Your AI client can read chats, fill CRM fields from what was said, open tickets and send messages across all of them. Live search finds people, groups and channels by name or username; it does not search message content, it is rate limited, and it cannot open private groups the account was never admitted to. Examples: auto-filling CRM fields and AI inbox triage.
Multi-account work is central to both products, and it carries real risk: Telegram is unforgiving about patterns that look automated, and losing an account that carries your customer relationships is a bad day.
Entergram routes every account through its own proxy with a dedicated IP, included in every plan, and paces broadcasts for Telegram. Our own product data shows zero bans on Entergram-managed accounts over the last six months; that is our measurement, not an independent audit. Practical rules for keeping accounts healthy are in managing ten Telegram accounts without getting banned.
Yes, and some teams do: CRMChat for the outbound motion, Entergram as the workspace where a prospect who replies becomes a tracked relationship with an owner and, when needed, a ticket. Entergram's REST API and Make.com app make the handover programmable.
If you would rather use one tool, Entergram covers the sales side too: pipeline stages and lead management, personalised broadcasts from your own accounts, contact list import, and reminders. It does not have CRMChat's group parser or lead database.
Cost
CRMChat starts free and charges per extra account connection on Team. Entergram charges per seat with five accounts included. Which one costs less depends on how many accounts each person runs.
| CRMChat | Entergram | |
|---|---|---|
| Free tier | Starter: 50 CRM leads, one Telegram account | No free tier; 3-day free trial, no card |
| Entry paid plan | Personal: $20/month billed yearly ($29 monthly), unlimited leads | Basic: €29 per seat per month (€290 per year) |
| Team plan | Team: $34 per seat per month billed yearly ($49 monthly) | Pro: €39 per seat per month, adds tickets, analytics, API and MCP |
| Telegram accounts | One on Starter; on Team, one included then $10 per extra connection per month ($7 yearly) | Five per seat, then €5 per extra account per month |
| Ticketing and SLA | Not offered | Included in Pro |
| AI | MCP and API from Personal | MCP and REST API included in Pro |
| Self-hosting | No self-hosted option listed | Enterprise plan |
| Trial | One week on any plan | 3 days, no card required |
Where each one is cheaper
One person doing outreach: CRMChat's free Starter or $20 Personal plan is the cheaper way in, and the prospecting tools are what you are buying.
Five people sharing sales and support work: five Entergram Pro seats cost €2,340 per year, cover up to 25 accounts, and include tickets, analytics, the API and the MCP.
CRMChat prices were taken from crmchat.ai/pricing on 31 October 2026 and change without notice, so check the vendor's page. Entergram's plans are on our pricing page.
Honest recommendation
Both products are Telegram-native and both work on personal accounts, so this comes down to the shape of your team and the job you need done.
Switching
Both tools sit on the same personal accounts, so this is one of the easiest moves there is. Nothing has to be exported from Telegram, because the conversations live in Telegram, not in either product.
Connect each Telegram account you already run through CRMChat by QR code or phone number. Your chats, groups and channels are there straight away. You can keep both tools connected while you switch.
Map your CRMChat stages and lead fields onto Entergram custom columns: stage, lead source, deal size, follow-up date. Keep the same words so nobody has to relearn the funnel.
Export your leads from CRMChat and import the fields you want to keep. Imported columns become custom CRM fields you can filter on. Anything in the conversation itself is already there.
Invite teammates, decide which accounts are shared and which stay private, and turn on the privacy controls you need. This layer did not exist before, so give it ten minutes of thought rather than defaults.
Pick ticket statuses and priorities, and set a workspace SLA in hours. Start simple: teams that recreate a twelve-status workflow on day one tend to abandon it within weeks.
Connect Claude or ChatGPT through the MCP, and rebuild any automations you rely on with the REST API, the Make.com app or the broadcast tool.
Connecting or disconnecting an account changes nothing in Telegram itself. See the security page for how sessions and credentials are handled.
FAQ
Practical guides
Claims about CRMChat reflect its public pages as checked on 31 October 2026. Verify current terms with the vendor.
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