Telegram CRM

Telegram CRM API: Automate Your Telegram Workflow

Telegram CRM API: a workspace-scoped REST API to sync chats and contacts, fire broadcasts, create tickets and build internal tools on your own data.

Start free trial

Overview

Overview: Telegram CRM API: Automate Your Telegram Workflow

Entergram's REST API gives you programmatic access to your Telegram CRM workspace. Sync chats and contacts into BigQuery, Postgres or your own systems. Fire Telegram broadcasts when a Stripe payment fails or a deal closes. Create tickets from monitoring alerts. Build the internal dashboard your team actually wants.

Every key is workspace-scoped, carries explicit scopes and a fixed expiry date, and can be IP-restricted, rotated or revoked in one click. If you use HubSpot, the native HubSpot integration already syncs chats and custom fields without code.

For AI agents, see the companion Telegram MCP server page, which exposes your workspace through the Model Context Protocol so Claude, ChatGPT and other AI clients can work with it directly.

Your whole Telegram CRM, available to your code

Your code gets the same workspace data the dashboard shows. It's a plain REST API (workspace-scoped keys, JSON, standard HTTP verbs), so any language that can make a request can list and search Telegram chats, read message history, manage contacts and custom fields, open and update tickets, and fire broadcasts.

Each key gets only the scopes you grant it, so a reporting job can read without being able to send.

Read the API docs

Your Telegram accounts

Your stack

Sales EU @lumen_sales_eu
Sales US @lumen_sales_us
Support @lumen_support
Partners @lumen_partners

Entergram

HubSpot
Zendesk
Slack
Notion
Make.com
Your API

Sync Telegram into your data warehouse
Pull chats, contacts and custom-field values out of Entergram on a schedule. Drop them into BigQuery, Postgres or a spreadsheet so the rest of the business can join Telegram data with every other channel. A nightly cron job and a few API calls is all it takes.
Fire Telegram broadcasts from external events
When a payment fails in Stripe, when a deal closes in your CRM, when a monitoring alert trips: POST to Entergram and a Telegram broadcast goes out to the right tagged segment with the right template. Event-driven messaging without leaving your existing stack.
Programmatic ticket creation
Forms, monitoring tools, support email pipelines: anywhere a structured event happens, POST it as a ticket linked to the right Telegram chat with the right priority and SLA. It closes the loop between Telegram and every other channel your team uses.
Internal tools and dashboards
Build the leadership dashboard your team actually wants (pipeline by stage, response time per rep, ticket throughput) backed by Entergram's API. Workspace-scoped means it can only ever see your data. Pair it with Retool, Appsmith or a custom React frontend.

Specifications

Telegram CRM API in depth

Specifications

Learn more

Auto-tag chats from external triggersCustomer hits a milestone in your product → API call adds the tag VIP and bumps the Stage column. The next time you open the Telegram chat, the CRM context is already there. Works with any webhook or event system.
API key security and lifecycleKeys are workspace-scoped, stored only as a hash, and shown once at creation. Every key must have an expiry date (30 to 90 days recommended), can carry an IP allowlist (CIDR ranges), and can be rotated or revoked immediately. Each key shows its last use, source IP and user agent, and creating, rotating or revoking a key is recorded in the log history.
Scope modelWorkspace · Members · Accounts · Contacts · Chats read / write · Custom fields read / write · Messages read / write · Tickets read / write. Grant only what the integration needs. Messages write sends Telegram messages as your accounts, so give it only to integrations that genuinely send.
Make.com integration (low-code)Don't want to write code? Connect Entergram to Make.com and wire it into other apps with visual scenarios. The app's actions update tags, update contact details and mark a chat as read, for example Stripe payment → CRM tag update or Typeform submission → contact details.
Companion: Telegram MCP serverIf you want AI agents (Claude, ChatGPT, Cursor) to work with your Telegram workspace, see the Telegram MCP server. It exposes your workspace through the Model Context Protocol, so AI agents can discover and call tools without you writing any API client code.

Capability	Detail
Plan requirement	Pro (and Pro workspace seats)
Protocol	REST (JSON over HTTPS)
Endpoints	chats · messages · contacts · custom_fields · tickets · broadcasts · workspace · members · accounts
Authentication	Workspace-scoped API key (Bearer token)
Key expiry	Required, 30 to 90 days recommended
IP allowlist	Optional CIDR ranges
Revocation	Immediate
Key activity	Last used, usage, source IP and user agent per key

Frequently asked questions

What can I do with the Telegram CRM API?

List and search Telegram chats, read message history, manage contacts and custom fields, create and update tickets with priority and assignee, trigger broadcasts to tagged segments, add and remove tags, and update custom field values. Every key is workspace-scoped and limited to the scopes you grant it.

What scopes are available?

Workspace, Members, Accounts, Contacts, Chats read and write, Custom fields read and write, Messages read and write, and Tickets read and write. Grant only what the integration needs. Messages write sends Telegram messages as your accounts.

What can I build with it?

Common patterns: an hourly sync of every Telegram chat into BigQuery so analysts can join it with other data; a cron job that pulls yesterday's unresolved tickets into a Slack digest; a webhook that fires a Telegram broadcast when a Stripe upgrade event lands; a Retool dashboard showing response time per rep, ticket throughput and pipeline stage distribution.

How do I create and manage API keys?

Go to Settings, then Developers, then API in your Entergram workspace (owners and admins only). Click Create key, name it, select the scopes you need, set an expiry date and an optional IP allowlist, and copy the key. The raw key is only shown once, so store it securely. Entergram keeps only a hash. Revoke or rotate any key from the same tab.

How do I rotate a leaked key?

If the key leaked, revoke it right away; it stops working immediately for every client. For a planned rotation without downtime, create a second key with the same scopes and IP allowlist, deploy it, confirm traffic on it via Last used, then revoke the old key.

Can the API see another workspace's data?

No. Every API call is scoped to the workspace that issued the key. A key from workspace A cannot read workspace B, and the scoping is enforced server-side on every query.

What HTTP errors might I see?

401 means the key is expired, revoked or wrong for the workspace. 403 means the key lacks the needed scope or the request came from an IP outside the allowlist. If you hit a rate limit, back off and retry.

What's the difference between the API and the MCP server?

Both work with the same workspace data. The API is for your code: cron jobs, webhooks, internal tools, sync pipelines. The MCP server is for AI agents such as Claude, ChatGPT and Cursor, which discover and call tools through the Model Context Protocol. Use the API when code is the consumer; use the MCP server when AI is.

Does the API support webhooks?

Not today. The pattern is pull-based: call the API on a schedule or in response to your own events. The Make.com app also has triggers on workspace events; check the list inside Make before you design around one.