Comparison
ManyChat is a bot-flow marketing platform: broadcasts, keyword triggers, button menus and funnels that run on a Telegram bot. Entergram is a Telegram CRM and support workspace built on the personal accounts your customers actually message. These are different products for different jobs, and that difference matters more than any feature list.
Quick verdict
ManyChat is the right tool if you are running opt-in marketing funnels and want automated sequences firing from a bot your audience deliberately subscribed to. It is the wrong tool if you need a human team answering real customers, because everything it does happens inside a bot — and a bot can only talk to people who pressed Start first.
Comparison
How ManyChat and Entergram compare when you need real Telegram conversations rather than bot funnels.
| ManyChat | Entergram | |
|---|---|---|
| What it is | Bot-flow marketing automation across Instagram, WhatsApp, Messenger and Telegram | Telegram CRM, shared inbox and support workspace on personal accounts |
| Telegram connection | A Telegram bot connected via the Bot API | Your real Telegram account, connected over Telegram's user API |
| Who you can reach | Only people who found the bot and pressed Start — Telegram forbids bots messaging first | Anyone your account can message, plus everyone already in your chat list |
| Existing conversations | None — the bot's audience starts at zero and is built through opt-ins | Your entire chat history syncs in, including group chats and channels |
| Human replies | A Live Chat inbox exists, but agents reply as the bot | Agents reply as the real person on the real account, with full Telegram features |
| Group chats | Not the use case — flows target individual bot subscribers | Groups and channels are first-class, with tickets and custom fields |
| Ticketing | None — this is a marketing tool | Telegram-native tickets from any message, with statuses, assignees and SLAs |
| CRM depth | Subscriber tags and custom fields inside the bot audience | Custom columns on every chat — pipeline stage, owner, source, dates, dropdowns |
| Automation | Excellent visual flow builder, keyword triggers, sequences and A/B tests | Reminders, broadcast, API, Make.com and MCP-driven AI workflows — no visual flow builder |
| Broadcasts | To bot subscribers, subject to Telegram's bot rules | To segments of real chats, sent from your own account |
| Analytics | Funnel, flow and broadcast performance | Response times, message volume, activity heatmaps, per-chat breakdowns |
| AI | AI Step and assistant features via a $29/month add-on | MCP server and REST API included in Pro — Claude, ChatGPT, Perplexity, Gemini |
| Multiple accounts | Bot-per-workspace model | Five Telegram accounts per seat, +€5/month each beyond that |
| Pricing model | By active contacts — Pro $29/month annually for 2,500, overage per extra contact | Per seat — €29 Basic, €39 Pro, unlimited chats and contacts |
| Other platforms | Instagram, WhatsApp and Messenger automation — a genuine strength | Telegram only, by design |
A ManyChat Telegram flow can only reach people who found your bot and opted in. Every customer who messaged your company handle, every prospect in a group chat, every relationship that predates the bot is unreachable — not because ManyChat is limited, but because Telegram forbids bots from messaging first. Entergram works from an account, so that entire population is already in your inbox.
Flows are great until someone asks something the flow does not cover, which in support is most of the time. ManyChat's Live Chat lets a human step in — as the bot. Entergram is built the other way round: humans first, with CRM fields, tickets, notes and assignment around them.
ManyChat Pro covers 2,500 active contacts and charges per extra contact beyond that, plus $29 a month for the AI features. Entergram prices per seat with unlimited chats and contacts, so a growing audience costs nothing extra.
On Telegram the same person is a subscriber, a lead, a customer and a support case in sequence. ManyChat sees a subscriber record. Entergram keeps the whole relationship on one chat with pipeline stage, tickets, notes and analytics attached.
The core difference
This is the least apples-to-apples comparison on our site, and pretending otherwise would waste your time. ManyChat and Entergram do not compete on features — they compete for the answer to one question: is your Telegram presence a bot people subscribe to, or a person people message?
ManyChat's flow builder is one of the best pieces of no-code software in the messaging space. You can build a keyword-triggered sequence, branch on user attributes, wait for a delay, A/B test two paths and push results onward through Zapier or Make — without writing anything. For Instagram comment-to-DM automation in particular it is close to the category standard.
On Telegram the same machinery drives a bot: someone finds the bot through a deep link, a QR code or an ad, presses Start, becomes an active contact, and enters your flows. If your growth model is opt-in — a lead magnet, a course, a community funnel, a product drop list — this works well and it works at scale.
Its 2026 pricing runs across four tiers, with Pro at $29 per month billed annually covering 2,500 active contacts and three channels. The AI features are a separate $29 per month add-on, and exceeding the contact limit is charged per extra contact.
Telegram's rules for bots are unambiguous, and they apply to ManyChat exactly as they apply to Zendesk, Freshdesk or a custom build: a bot cannot send the first message to a user. The subscriber has to initiate. That single rule defines the ceiling of any bot-based Telegram strategy.
It means your bot audience and your customer base are different lists, and the second is almost always much bigger. The client who has been messaging your founder for two years is not a bot subscriber. Neither is the group of eight people negotiating a contract in a shared chat, nor the prospect who replied to your outreach last week. None of them can be reached from a bot, and none of their history exists inside it.
Group chats fall outside the model too. A bot added to a group runs with privacy mode on by default and receives only commands and direct replies — and ManyChat's flows are built for one-to-one subscriber journeys regardless.
Entergram connects the account rather than a bot. You scan a QR code from the Telegram account your customers already write to, confirm the login on your phone, and the whole account — DMs, groups, channels, folders, full history — appears in a shared workspace your team can work together.
From there it behaves like a CRM built for conversations: every chat is a row with custom columns for pipeline stage, source and owner, tickets can be raised from any individual message, internal notes stay invisible to the customer, and analytics measure response time, volume and activity patterns across every account you connect.
Outbound works because there is no bot in the way: you can message anyone your account can normally message, run segmented broadcasts from your own handle, and follow up on a conversation from eighteen months ago. Telegram outreach done properly covers the etiquette and the limits.
It would be dishonest to claim Entergram matches ManyChat's visual automation — there is no drag-and-drop flow canvas, and if that is what you are shopping for, ManyChat wins outright.
What Entergram offers instead is programmable depth: a REST API, a Make.com integration, chat reminders, and an MCP server that lets Claude, ChatGPT, Perplexity or Gemini read conversations, fill CRM fields, create tickets and send replies through your account. In practice that covers much of what a flow builder would do, with judgement rather than branches — the model reads the actual conversation instead of matching a keyword. AI inbox triage shows the pattern.
The two products coexist comfortably. A common setup: ManyChat runs the Instagram and Telegram bot funnels that generate opt-ins, and when a subscriber becomes a real prospect the conversation moves to a human account managed in Entergram — where it gets a pipeline stage, an owner and eventually a support ticket.
If you want them wired together, Entergram's REST API and Make.com integration can create a chat record, set a lead source or trigger a follow-up when a ManyChat flow marks someone as qualified.
Cost
The pricing models are not comparable line for line: ManyChat charges for audience size, Entergram charges for team size. Which is cheaper depends entirely on whether you have more contacts or more agents.
| ManyChat | Entergram | |
|---|---|---|
| Model | Per active contact, per month | Per seat, per month — unlimited chats and contacts |
| Entry | Free tier, then Essential | Basic — €29/seat/month (€290/year) |
| Main plan | Pro — $29/month annually ($39 monthly) for 2,500 active contacts | Pro — €39/seat/month (€390/year) |
| AI | $29/month add-on for AI Step and assistant features | MCP server and REST API included in Pro, no metering |
| Overage | Roughly $0.018–$0.025 per extra active contact per month | None — extra Telegram accounts are €5/month each beyond five per seat |
| Ticketing and SLAs | Not offered | Included in Pro |
| Seats | Three user seats on Pro | Priced per seat, add as many as you need |
A team of five with 20,000 Telegram contacts
On ManyChat, 20,000 active contacts is far beyond the Pro allowance and the overage alone runs into hundreds of dollars a month before the AI add-on. On Entergram the same 20,000 chats cost nothing extra — five Pro seats is €2,340/year regardless of how many people you talk to.
Reverse the shape and ManyChat wins: a solo marketer with 1,500 opt-in subscribers running automated funnels pays $29 a month and gets automation Entergram does not attempt.
Competitor pricing reflects publicly listed rates at the time of writing and changes without notice. Entergram's plans are on our pricing page.
Honest recommendation
These tools solve different problems. If you are choosing between them, one of the two lists below will describe your situation clearly.
Switching
Most teams do not replace ManyChat — they stop asking it to do a job it was never designed for. The bot keeps running funnels; humans move to Entergram.
Write down which of your current flows are genuinely marketing automation and which exist only because a human needed to answer. The second group is what moves.
Scan the QR code from your team's Telegram account and confirm the login. Every existing chat, group and channel appears with its full history — usually a far larger audience than the bot ever had.
The tags you use to segment bot subscribers become custom columns on chats: lead source, stage, plan, region. They now apply to every conversation, not just opt-ins.
Add a step at the end of your qualifying flows that hands the subscriber a link to your real account. The bot becomes the top of the funnel; the account becomes the relationship.
Use the Entergram REST API or the Make.com integration so a completed ManyChat flow can create or update a chat record, set a lead source, or trigger a follow-up reminder.
When conversations start needing owners and deadlines, turn on ticketing and SLAs, and connect Claude or ChatGPT through the MCP server for triage over real threads.
Connecting an account never deletes anything in Telegram, and disconnecting leaves the chats untouched. See the security page for how sessions are handled.
FAQ
Claims about ManyChat reflect publicly available information at the time of writing. Verify current terms with the vendor.
Connect the Telegram account your customers already message — every chat, group and year of history included.
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