Comparison
ManyChat is a bot-flow marketing platform: broadcasts, keyword triggers, button menus and funnels that run on a Telegram bot. Entergram is a Telegram CRM for sales and support teams, built on the personal accounts your customers already message, 100+ of them in one inbox. Different products for different jobs, and that difference matters more than any feature list.
Content review: 31 October 2026 · Publisher: Entergram. Paid placement: none. Check official sources
Quick verdict
ManyChat is the right tool if you run opt-in marketing funnels and want automated sequences firing from a bot your audience chose to subscribe to. It is the wrong tool if you need a team answering real customers, because everything it does happens inside a bot, and a bot can only talk to people who pressed Start first.
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Comparison
How ManyChat and Entergram compare when you need real Telegram conversations rather than bot funnels.
| ManyChat | Entergram | |
|---|---|---|
| What it is | Bot-flow marketing automation across Instagram, WhatsApp, Messenger, Telegram and more | Telegram CRM for sales and support teams on personal accounts |
| Telegram connection | A Telegram bot, connected with a token from BotFather | Your real Telegram accounts, connected by QR code or phone number |
| Who you can reach | Only people who found the bot and pressed Start; Telegram does not let bots message first | Anyone your account can message, plus everyone already in your chat list |
| Existing conversations | None; the bot's audience starts at zero and grows through opt-ins | Your chats, groups and channels are there from day one |
| Human replies | A Live Chat inbox exists, but agents reply as the bot | Agents reply as the real person on the real account |
| Accounts in one inbox | One bot per Telegram channel connection | 100+ Telegram accounts in one inbox, each on its own proxy |
| Group chats | Not the use case; flows target individual bot subscribers | Groups as records, with tickets, custom fields and which account owns which group |
| Ticketing | None; this is a marketing tool | Tickets from any message, with status, assignee and an SLA deadline |
| CRM depth | Subscriber tags and custom fields inside the bot audience | Custom columns on every chat: stage, source, dates, dropdowns |
| Automation | Excellent visual flow builder, keyword triggers, sequences and A/B tests | Reminders, broadcasts, API, Make.com and MCP-driven AI workflows; no visual flow builder |
| Broadcasts | To bot subscribers, under Telegram's bot rules | Personalised, to segments of real chats, from your own accounts and paced for Telegram |
| Data protection from your own team | Not applicable to a bot audience | Hide usernames and group members; block message edits and deletions |
| Analytics | Funnel, flow and broadcast performance | Messages sent and received, response times, busiest hours and days; raw data downloadable |
| AI | AI features in Pro, according to ManyChat's help pages | One MCP connection for every account on your seat, plus a REST API, included in Pro |
| Pricing model | By active contacts: Pro $29 per month billed yearly for 2,500, then a charge per extra contact | Per seat: €29 Basic, €39 Pro; not per contact |
| Other platforms | Instagram, WhatsApp and Messenger automation: a genuine strength | Telegram only, by design |
A ManyChat Telegram flow can only reach people who found your bot and opted in. Every customer who messaged your company handle, every prospect in a group chat, every relationship older than the bot is out of reach, because Telegram does not let bots message first. Entergram works from your accounts, so those people are already in your inbox.
Flows work until someone asks something the flow does not cover, which in support is most of the time. ManyChat's Live Chat lets a human step in, as the bot. Entergram is built the other way round: people first, with CRM fields, tickets, comments and an assignee around them.
ManyChat Pro covers 2,500 active contacts and charges for each one beyond that. Entergram charges per seat, with five Telegram accounts included, so a growing audience does not raise the bill.
Run 100+ Telegram accounts in one inbox, each on its own proxy. Hide client usernames and group members from teammates and block message edits and deletions, so the relationship stays with the company.
The core difference
This is the least like-for-like comparison on our site. ManyChat and Entergram do not compete on features; they compete for the answer to one question: is your Telegram presence a bot people subscribe to, or a person people message?
ManyChat's flow builder is one of the best pieces of no-code software in messaging. You can build a keyword-triggered sequence, branch on user attributes, wait for a delay, A/B test two paths and push results on through Zapier or Make without writing anything. For Instagram comment-to-DM automation it is close to the category standard.
On Telegram the same machinery drives a bot: someone finds the bot through a deep link, a QR code or an ad, presses Start, becomes an active contact and enters your flows. If your growth model is opt-in (a lead magnet, a course, a community funnel, a product drop list), this works well and at scale.
Pro costs $29 per month billed yearly ($39 monthly) for 2,500 active contacts, and each contact beyond that is charged. ManyChat's newer help pages say the AI features are included in Pro.
Telegram's rules for bots are clear, and they apply to ManyChat exactly as to any helpdesk or custom build: a bot cannot send the first message to a user. The subscriber has to start. That one rule sets the ceiling of any bot-based Telegram strategy.
It means your bot audience and your customer base are different lists, and the second is usually much bigger. The client who has messaged your founder for two years is not a bot subscriber. Neither is the group of eight people negotiating a contract in a shared chat, nor the prospect who replied last week. None of them can be reached from a bot, and none of their history is inside it.
Group chats fall outside the model too. A bot added to a group runs in privacy mode by default and receives only commands and replies to it, and ManyChat's flows are built for one-to-one subscriber journeys anyway.
Entergram connects accounts rather than a bot. You connect the Telegram account your customers already write to, by QR code or phone number, and its DMs, groups, channels and folders appear in a workspace your team works together. 100+ accounts fit in one inbox, filtered by account rather than switched between.
From there it works like a CRM built for conversations: every chat is a row with custom columns for stage, source and owner, tickets can be raised from any message, comments stay invisible to the customer, and analytics show response times, volume and busiest hours across every account.
Follow-up works because there is no bot in the way: you can message anyone your account can normally message, send personalised broadcasts from your own accounts, and pick up a conversation from eighteen months ago. Telegram outreach done properly covers the etiquette and the limits.
Entergram does not match ManyChat's visual automation. There is no drag-and-drop flow canvas, and if that is what you are shopping for, ManyChat wins.
What Entergram offers instead is programmable depth: a REST API, a Make.com app, chat reminders, and an MCP that lets Claude, ChatGPT, Perplexity or Gemini read conversations, fill CRM fields, open tickets and send replies across every account on your seat. The model reads the actual conversation instead of matching a keyword. AI inbox triage shows the pattern.
The two products sit together easily. A common setup: ManyChat runs the Instagram and Telegram bot funnels that bring in opt-ins, and when a subscriber becomes a real prospect the conversation moves to a person's account managed in Entergram, where it gets a stage, an owner and, if needed, a ticket.
To connect them, Entergram's REST API and Make.com app can set a lead source or update a chat's fields when a ManyChat flow marks someone as qualified.
Cost
The models do not compare line for line: ManyChat charges for audience size, Entergram for team size. Which is cheaper depends on whether you have more contacts or more people.
| ManyChat | Entergram | |
|---|---|---|
| Model | Per active contact, per month | Per seat, per month; not per contact |
| Entry | Free plan, then paid tiers | Basic: €29 per seat per month (€290 per year) |
| Main plan | Pro: $29 per month billed yearly ($39 monthly) for 2,500 active contacts | Pro: €39 per seat per month (€390 per year) |
| AI | Included in Pro, according to ManyChat's help pages | MCP and REST API included in Pro, not metered |
| Growth | Charged per active contact beyond 2,500 | Extra Telegram accounts at €5 per month beyond five per seat |
| Ticketing and SLA | Not offered | Included in Pro |
A team of five with 20,000 Telegram contacts
On ManyChat, 20,000 active contacts is far beyond the Pro allowance, and the per-contact charge alone runs into hundreds of dollars a month. On Entergram five Pro seats cost €2,340 per year however many people you talk to.
Reverse the shape and ManyChat wins: a solo marketer with 1,500 opt-in subscribers running automated funnels pays $29 a month and gets automation Entergram does not attempt.
ManyChat prices were taken from ManyChat's help centre on 31 October 2026 and change without notice. Entergram's plans are on our pricing page.
Honest recommendation
These tools solve different problems. If you are choosing between them, one of the two lists below will describe your situation.
Switching
Most teams do not replace ManyChat. They stop asking it to do a job it was never built for: the bot keeps running funnels, and people move to Entergram.
Write down which of your current flows are real marketing automation and which exist only because a person needed to answer. The second group is what moves.
Connect your team's Telegram accounts by QR code or phone number. Every existing chat, group and channel is there, usually a far larger audience than the bot ever had.
The tags you use to segment bot subscribers become custom columns on chats: lead source, stage, plan, region. They now apply to every conversation, not just opt-ins.
Add a step at the end of your qualifying flows that gives the subscriber a link to your real account. The bot becomes the top of the funnel; the account becomes the relationship.
Use the Entergram REST API or the Make.com app so a completed ManyChat flow can set a lead source or update a chat's fields.
When conversations need owners and deadlines, turn on tickets and an SLA, and connect Claude or ChatGPT through the MCP for triage over real threads.
Connecting an account never deletes anything in Telegram, and disconnecting leaves the chats untouched. See the security page for how sessions are handled.
FAQ
Practical guides
Claims about ManyChat reflect its public pages as checked on 31 October 2026. Verify current terms with the vendor.
Connect the accounts your customers already message, with every chat and group included.
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