Telegram ticketing system
Turn any Telegram message into a tracked support ticket.
Entergram is a Telegram ticketing system built on your real accounts, not a bot. Open a ticket straight from a message, give it a status, priority, assignee and SLA, and never lose a request in the scroll again.
On Telegram, every support request arrives as just another chat message — and the moment the conversation scrolls away, it's gone. A Telegram ticketing system fixes that by promoting the messages that matter into structured tickets you can track to resolution. Entergram does this without a Bot API: you connect your team's real Telegram accounts, then turn any message into a ticket with its own hash (e.g. #XQX691), a status, a priority, an owner and a deadline — while the customer keeps talking to a person, not a faceless bot.
What it does
From a single message to a ticket you can actually track
Open a ticket from the message itself, from a chat's details panel, or from the Tickets page — whichever is faster in the moment. Each ticket carries a short hash so your team can reference it, a title and description, one of six statuses, one of three priorities, an assignee, tags, custom fields, threaded comments and up to three file attachments. Because the ticket is created from the conversation, the chat it came from stays linked, so the full back-and-forth is always one click away.
- Create a ticket from any message, contact profile or the Tickets page.
- Six statuses — New, Open, Pending, Blocked, Solved, Closed — model a real support workflow.
- Three priorities (Low, Medium, High) plus tags and custom fields for routing and reporting.
- Threaded internal comments and up to three attachments keep context on the ticket, not in DMs.
- Every ticket stays linked to the Telegram chat it was opened from.
- No Bot API, no forwarding — replies still come from your real accounts.
Inside a Telegram ticket
Each ticket is a full record — not a tag on a message — so nothing about the request lives only in someone's head.
Ticket hash
Every ticket gets a short reference like #XQX691, so agents and customers can point to the exact request across chats, comments and reports.
Status & priority
Move a ticket through New → Open → Pending → Blocked → Solved → Closed, and flag urgency with Low, Medium or High priority.
Custom fields
Add your own columns — category, product area, plan tier — as text, select or colour-coded multiselect, and mark the ones that are required.
Comments & attachments
Threaded internal comments and up to three file attachments per ticket mean handoffs between shifts never drop context.
Linked chats
A ticket keeps the Telegram chat it came from attached — and can link several chats at once when one issue spans more than one conversation.
Audit trail
Who created it, who it's assigned to, who closed it and when — every change is recorded, so you can answer 'what happened here?' instantly.
From a Telegram message to a closed ticket in four steps
No bot to deploy, no migration — the ticketing layer sits on the accounts you already use.
- 01
Connect your Telegram accounts
Each agent connects their own account; managers get every chat in one shared workspace. Each account runs behind its own dedicated IP.
- 02
Spot the request
A customer message comes in. From the chat — or the shared inbox table — open a ticket on it in one click.
- 03
Add structure
Set a status, priority, assignee and SLA, drop in tags or custom fields, and leave an internal comment if a teammate needs context.
- 04
Resolve and report
Work the ticket to Solved or Closed, then watch created-vs-closed volume and resolution time on the analytics board.
Why use a Telegram ticketing system instead of a bot
Most 'Telegram ticketing' tools are bots: customers message a bot, the bot opens a ticket in a separate help desk, and your team answers from a dashboard the customer never sees. That works for anonymous web chat, but on Telegram it breaks the one thing that makes the channel valuable — the personal relationship. Entergram takes the opposite approach. It connects your team's real Telegram accounts and lets you turn the messages already arriving in your chats into tickets, so the customer keeps talking to the same person they always have while your team gets statuses, priorities, assignees, SLAs and a full audit trail behind the scenes.
Because the ticket is born from the conversation, you never re-key anything. The chat stays linked, the history travels with the ticket, and a short hash like #XQX691 lets anyone reference it later. Add custom fields to route by product or plan, comments to brief the next shift, and an SLA clock so promised replies don't slip — and you have a complete Telegram ticketing system that feels native to Telegram rather than bolted on. It's the same workspace your team uses for the shared inbox, the Kanban board and support analytics, so tickets, conversations and reporting all live in one place.
FAQ
Telegram ticketing system — FAQ
How do I create a ticket from a Telegram message?
Do I need a Telegram bot to run a ticketing system?
What ticket statuses and priorities are there?
Can one ticket cover more than one chat?
Is the ticketing system shared across my team?
More support features
Every Entergram ticket runs on the same shared inbox and real Telegram accounts.
Run Telegram support on real tickets, not memory.
Connect your accounts and turn your next customer message into a tracked ticket — free to start, no bot required.
