Telegram ticketing system

Turn any Telegram message into a tracked support ticket.

Open a ticket straight from a Telegram message, then set its status, priority, assignee and SLA. The ticket stays linked to the message, and the customer keeps talking to your real account, not a bot.

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Built for

Support desks · Web3 communities · E-commerce · Agencies · SaaS teams

What it does

From one message to a ticket you can track

On Telegram, a support request is just another message, and it is gone once the chat scrolls past it. A ticket keeps it. In Entergram you open the ticket from the message itself, it gets a short hash like #XQX691, and it stays open until someone solves it.

Open a ticket from the message, from a chat's details panel or from the Tickets page. Each ticket has a title, one of six statuses, one of three priorities, an assignee, tags, custom fields, internal comments and up to three attachments. The chat it came from stays linked, so the conversation is one click away.

Create a ticket from any message, contact profile or the Tickets page.
Six statuses: New, Open, Pending, Blocked, Solved and Closed.
Three priorities (Low, Medium, High), plus tags and custom fields for routing.
Internal comments and up to three attachments keep the context on the ticket.
No Bot API and no forwarding. Replies still come from your real accounts.

New Ticket?×

Created by

Denis V

Date created18/08/2026

Payment confirmation for Click Agency

Confirm the client’s renewal payment and update their invoice.

♙ Assign toMMaya Chen

⚐ PriorityMedium

◯ Linked chatsCClick Agency ↔ Entergram⌃

▢ Source message

▢ Incoming message · 18/08/2026 #27250

Hi Entergram team, we sent the renewal payment today. Could you confirm it has been received?

From a Telegram message to a closed ticket in three steps

No bot to deploy and nothing to migrate.

Connect your Telegram accounts
Connect the accounts your customers already write to. Each one runs on its own proxy.
Open a ticket from the message
When a request comes in, open a ticket on it and set the status, priority, assignee and SLA.
Work it to Solved
Reply from the linked chat, leave comments for teammates, and close the ticket when it is done.

Inside a Telegram ticket

A ticket is a full record, not a tag on a message.

Ticket hash: Every ticket gets a short reference like #XQX691, so anyone can point to the exact request in a chat or a comment.
Status and priority: Move a ticket from New to Closed through six statuses, and mark it Low, Medium or High.
Custom fields: Add your own fields, such as category or plan, as text, select or colour-coded multiselect, and make the important ones required.
Linked chats: The ticket keeps the Telegram chat it came from, and can link more chats when one issue spans several conversations.

Why use a Telegram ticketing system instead of a bot

Most Telegram ticketing tools are bots. The customer messages a bot, the bot opens a ticket in a separate help desk, and your team answers from a dashboard the customer never sees. That works for anonymous web chat. On Telegram it breaks the reason customers use the channel, which is talking to a person they know. Entergram connects your team's real Telegram accounts instead, so tickets come from the messages already in your chats.

Explore feature

Because the ticket starts from the conversation, nothing gets copied by hand. The chat stays linked, the history stays with the ticket, and the hash lets anyone find it later. Add custom fields to route by product or plan, comments to brief the next shift, and an SLA so promised replies do not slip. The same workspace holds your inbox and the Kanban board, so tickets and conversations stay together.

FAQ

Telegram ticketing system: FAQ

How do I create a ticket from a Telegram message?

Open the chat and create a ticket from the message or from the chat's details panel. The ticket is linked to that conversation, so the history is one click away. You can also open tickets from the Tickets page and link chats afterwards.

Do I need a Telegram bot to run a ticketing system?

No. Entergram connects your team's existing personal Telegram accounts, not the Bot API. There is no bot for customers to find and no forwarding. Replies come from your real accounts, and each connected account runs on its own proxy.

What ticket statuses and priorities are there?

Tickets move through six statuses (New, Open, Pending, Blocked, Solved and Closed) and carry one of three priorities: Low, Medium or High. You can add tags and your own custom fields too.

Can one ticket cover more than one chat?

Yes. A ticket keeps the chat it was opened from, and you can link more Telegram chats to it when one issue spans several conversations.

Is the ticketing system shared across my team?

Yes. Tickets, tags, comments and templates are shared across the workspace. Chats depend on the account: share a support account with the team so everyone works its chats, or keep an account private to the person who connected it.

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