Permissions & privacy settings

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Settings → Workspace → Privacy & Settings — workspace privacy controls and operational defaults. Owners and admins only.

Each toggle controls what members can do. Owners and admins keep access to everything unless stated otherwise. The header shows {n}/{total} active.

Member permissions

Control what members can see and manage across the workspace.

Members can see all analytics

On — members see workspace-wide analytics. Off — “members only see their own analytics and custom fields.”

This is the single biggest visibility switch in the product. Turn it off for teams where individual performance data shouldn’t be public.

Members can manage excluded chats

On — members can exclude chats from the workspace. Off — only the workspace owner can add or remove excluded chats. Members see “The workspace owner has locked changes to excluded chats.”

Members can edit and delete messages

Off — workspace members cannot edit or delete Telegram messages. Owners and admins keep access.

Turn this off if you’re worried about a member erasing a conversation. Deletions are irreversible on Telegram’s side.

On — seat members cannot see Telegram’s service chat (777000) on any workspace account. Owners and admins keep access.

This is also a prerequisite for connecting a Telegram account on a member’s behalf. Without it, login codes for shared accounts would be readable by every member.

On — templates are shared across the workspace. Only the creator can edit, and attachment storage pools across seats. Off — templates are personal per member.

Members can export their data

On — members can export data from their own workspace accounts. Off — only owners and admins can export.

Tickets

Enable tickets and set what members can do with them.

Toggle	Effect when off
Enable tickets for the workspace	Tickets are hidden for all workspace members — the nav item disappears
Members can create tickets	Members can’t open new tickets
Members can edit tickets	Members can’t change status, priority, fields or linked chats
Members can delete tickets	Members can’t permanently delete tickets

Advanced

Show “Sent by” badges on messages (Experimental)

Outgoing messages show a badge with the name of the workspace member who sent them. Useful for teams sharing Telegram accounts. Feeds the Last Message Agent column.

Operations & Automation

Message Attribution

Ties outgoing messages to the member who sent them, across shared accounts.

SLA Configuration

Global SLA (hours) — “Default SLA for all new and existing tickets without manual SLA override.” Shows Enabled / Disabled; supports presets or a Custom value in hours or days. See SLA.

Recommended configurations

Sales team (each rep has their own Telegram)

Setting	Value
Members can see all analytics	On — coaching needs visibility
Members can edit and delete messages	On
Members can manage excluded chats	On
Hide Telegram login chat	On
Share broadcast templates	On — one message library
Members can export their data	Off
”Sent by” badges	Off (each rep has their own account)

Support team (shared inbox)

Setting	Value
Members can see all analytics	On
Members can edit and delete messages	Off — protect the record
Members can manage excluded chats	Off
Hide Telegram login chat	On — required for delegated connections
Share broadcast templates	On
Members can export their data	Off
”Sent by” badges	On — you need to know who answered
Tickets + Global SLA	On

Agency / contractors

Setting	Value
Members can see all analytics	Off — contractors see only their own
Members can edit and delete messages	Off
Members can manage excluded chats	Off
Members can export their data	Off
Members can delete tickets	Off

What these toggles do not do

They control what members can do inside Entergram. They do not restrict Telegram itself — a member who has independently signed into a Telegram account can always use the Telegram app.

For the underlying data boundaries, see What teammates can see.