Views, filters & sorting

A view is a saved snapshot of the screen: which columns are visible and in what order, what’s filtered, how it’s sorted, which folders and accounts are in scope, and whether you’re in table or board mode.

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Filtering

Open Filters in the toolbar (“Refine your results”). Every filter can Include or Exclude — so you can say “only VIP” or “everything except VIP” with the same control.

What you can filter by:

Group	Options
Chat Type	Chat User, Group, Channel, Supergroup, Bot
Online / Last seen	Seen in last hour / 24 hours / 7 days / more than 7 days ago
Last message age	Last 5 min, 15 min, 30 min, 1 hour, 6 hours, 24 hours, 7 days, 30 days, No messages
Pinned	Pinned / Unpinned
Custom Fields	Any value of any custom column, plus Has custom fields / No custom fields

Alongside filters, two scope controls:

• Accounts — which connected accounts this screen covers.
• Folders — filter by your real Telegram folders.

Everything active shows as a chip in the row under the toolbar. Click a chip to clear that one thing, or Clear all.

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Sorting

Sort by in the toolbar, or click a column header. Defaults available: Chat Name, Last Message, Unread Count, Chat Type, Members Count, Phone Number — plus your custom columns. Flip direction from the sort chip; Clear sorting removes it.

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Choosing columns

Columns in the toolbar. Columns are grouped as Columns (fixed), Metadata, Special and Custom columns, each with a description. Toggle visibility, drag to reorder, or Add column to create a new one.

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The view summary

The view summary panel (“What’s active in your current screen”) is the fastest way to see and edit the whole configuration at once:

Row	Shows	Click to
Columns	{visible}/{total} shown	Hide a column, add a filter
Filters	{n} active	Clear or edit a filter
Sorting	Field + Ascending/Descending	Toggle direction, remove sort
Folders	{n} selected	Add or remove a folder
Accounts	{n}/{total}	Add or remove an account
Group	Grouped by … / No grouping	Change the grouping dimension
View	Table / Board	Switch layout

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Saving a view

Once the screen looks right:

1. Click Save current view (or Save as new view if you’re editing an existing one).
2. Give it a View name.
3. Optionally tick Share with workspace and/or Set as default.

Saved views appear in the Views menu under Saved Views, and shared ones under Shared views with a Shared badge and “by {name}”.

Unsaved changes

When your screen drifts from the saved view you get an Unsaved marker and a changes pill. Open it to see exactly what changed — Added, Removed, Moved, Cleared, was {value}, was unsorted — and undo any single change, or Discard changes to snap back. Update {name} saves the drift into the view.

Managing a view

From the view’s menu: Rename, Share with workspace / Stop sharing, Set as default / Remove default, and delete. Reset to default returns the screen to Entergram’s out-of-the-box layout.

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Views on Tickets

The Tickets page has the same views, filters, columns and board machinery, filtered on ticket fields instead of chat fields. See Ticket views, board & bulk.

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Practical patterns

View	Setup
My morning queue	Filter: unread + last message < 24h; sort by Unread Counter desc
Stalled deals	Filter: Stage = Negotiating, Counter > 7 days
Untagged	Filter: No custom fields — your tagging backlog
Team board	Board mode grouped by Owner, shared with the workspace