Message templates

Templates make repeated replies one click away. They’re used from the composer and in broadcasts.

What a template holds

• Name and content with full formatting.
• Labels — color-coded chips for organizing and filtering.
• An optional command (a slash label like /pricing).
• Attachments — up to 3 files.
• Variables substituted at send time: {{name}}, {{first_name}}, {{username}}.

Create a template

Compose a message in the composer, then click Save as template. Give it a name, add labels and any attachments, optionally set a slash command, and save. It’s available to you immediately.

Insert a template

From the picker — click the templates icon at the left of the composer, pick a template, and its content and attachments fill the composer. The picker shows each template’s usage count, last-used time, attachment previews, and labels; search by text or filter by label.

With a slash command (fastest) — give a template a command like /pricing, then type that command in any composer to insert it instantly. Great for scripted replies you reach for many times a day. Variables resolve on send — Hi {{first_name}}, becomes Hi Alex,.

Workspace sharing

When an owner/admin turns on Shared broadcast templates in Workspace settings, every member sees and uses each other’s templates. Creators can still edit their own; admins can edit any.

Limits

• 10 labels per template, 32 characters per label
• 3 attachments per template, 3 MB each
• 100 MB total template storage per user