What Entergram accesses

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The Telegram API technically allows access to message content. Entergram does not read or store the content of your messages. Your conversations remain private.

This page is the itemised version of that claim.

What Entergram accesses

To provide analytics and CRM functionality, Entergram accesses chat metadata:

Category	Specifically
Basic Telegram account info	Usernames, Telegram IDs, and other metadata Telegram provides
Group chat metadata	Member lists, invite links, group-level details
Private chat metadata	Usernames, phone numbers (only where shared in Telegram), and other metadata
Activity analytics	Counts of messages sent and received, total group chats, similar aggregated metadata

Plus, of course, the data you create in Entergram: custom field values, notes, comments, tickets, files you upload, templates, saved views and reminders.

What Entergram does not store

The text of your messages. Not indexed, not stored, not searched server-side.
Media files from your conversations. Those live on Telegram.
Your Telegram password. There isn’t one to have — Telegram auth is code-based.
Card details. Payments go through Stripe.

”But I can read my messages in Entergram”

Yes — because your connected account holds a live authenticated session with Telegram, the same way the Telegram Web client does. The conversation is fetched from Telegram in the moment and rendered to you. That’s a very different thing from Entergram keeping a copy of every message in its database.

The practical test: export your data. The export contains chats, contacts, groups, ticket threads, analytics summaries and workspace configuration — not the body text of your Telegram conversations. There’s nothing to export, because there’s nothing stored.

What this means for the numbers you see

Analytics is built on counts and timestamps, not content:

how many messages, in which direction, at what time,
how long until you replied,
which chat type, which account,
media type counts (files, stickers, voice) rather than the files themselves.

That’s why response metrics are defined the way they are — see Response metrics explained.

The AI features

The optional per-chat AI features (summary, translation, auto draft) do process message text in order to work — that’s what a summary is. They are:

off by default,
enabled per chat, not globally,
controlled by a master Enable AI for this chat switch.

Auto draft reply never sends automatically and will not overwrite text you already started writing. If you don’t want any message text processed, leave AI off for that chat.

See The chat panel.

Keeping a chat out entirely

If a conversation shouldn’t be in your CRM at all, exclude it. Excluded chats are hidden from your chat list and omitted from your analytics and contact syncing.

See Excluded chats.

Your data is always in your control

You can export all data Entergram has about your account at any time from the Data tab. You can also request deletion of all your data directly from the Data tab. Once deleted, your data is permanently removed from our systems.

See Data export & deletion.