Accounts

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Settings → Accounts — connect and manage your Telegram accounts.

The panel states the two facts that matter up front:

Each Telegram account runs on its own dedicated proxy with unique IP address. Entergram uses standard industry grade encryption to protect your accounts.

See Proxies & IP isolation and How we protect your data.

Account slots

“Telegram account slots — {used} of {count} slots.”

Slots are capacity for accounts you may connect, not active connections.

Your limit may come from:

your plan — trials include 2 slots, paid plans 5 per seat,
Extra TG add-ons on your seat,
an admin-set override (“This limit was set by an admin”).

Reconnecting an existing account never consumes an extra slot.

Need more? Increase Limit / Contact us for a custom plan.

An account card

Element	Meaning
Status badge	See the table below
Online / Offline	Live presence
Telegram plan	Telegram Premium or Telegram Standard
`{n}` excluded	Excluded chats on this account
Colour	A per-account colour used in badges across the table

Status badges

Badge	Meaning	Action
Live Sync Ready (green)	Connected and syncing	None needed
Shared Access (blue)	This Telegram login is shared with another seat that holds the live connection	None needed
Needs Migration (amber)	Connected under the old flow; needs one fresh sign-in	Connect Live Sync
Reconnect Required (orange)	The live connection was lost	Reconnect Live Sync
Session expired (red)	The Telegram session ended — terminated from Telegram’s Devices menu or invalidated by a password change	Reconnect Live Sync

Actions

Action	What it does
Reconnect / Connect Live Sync	Re-authenticate the account (same Telegram account required)
Exclude chats	Opens the excluded chats manager for this account
Disconnect	Stops syncing this account

Analytics

Analytics comes with the account connection — there is no separate analytics setup. If your plan includes analytics (Pro, a Pro seat, or a trial), a connected account feeds the Analytics views and can send broadcasts from Entergram’s servers.

On plans without analytics you’ll see Upgrade to Pro prompts on the analytics surfaces.

Share a Telegram account with a colleague — sign the same Telegram login into their seat. Full details in Connect a Telegram account.

How accounts work (the panel’s own summary)

How it works on this page explains the model in three lines:

Every account is isolated — “It runs on its own proxy with a unique IP and an encrypted session. No other member can read its messages.”
Share an account across seats — “Connect the same Telegram login in a teammate’s seat — you then work one inbox together.”
CRM data belongs to the chat — “Custom columns, tickets and notes live on the chat, not the account. Anyone who can reach the chat sees them.”

Summed up: messages stay with the account, CRM data stays with the chat.

Common messages

Message	What to do
Session expired for `{account}`. Please disconnect and reconnect.	Reconnect the account
Account disconnected. You may need to reconnect.	Reconnect
You can connect up to `{n}` Telegram accounts	You’re out of slots — raise the limit or free one
Only the workspace owner can manage excluded chats.	The owner has locked exclusions