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Telegram CRM for Community Managers

Community Managers · Web3 Projects · KOL & Talent Agencies

Organize groups by region, project and priority, coordinate AMAs and announcements, and see where attention is needed across every connected account. Personal and sensitive chats can stay outside the workspace.

Part of the complete Telegram CRM →

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01

The Challenge

Community teams juggle regional groups, announcement channels, partner conversations and private chats across several accounts. Telegram shows the conversation, but it does not show ownership, priority, upcoming activity or the health of the wider operation.

02

How Entergram Helps

Entergram turns the group list into an operating view.Shared fields classify each community by region, type, project and priority.

Reminders keep AMAs and announcements visible.The Pro activity heatmap shows when communities are active, while workspace analytics reveal response coverage.

Excluded Chats keeps personal, investor or otherwise sensitive conversations out of shared workflows, exports and MCP results.

Related team workflows

How adjacent teams use the same playbook

Web3 Projects

Coordinate dozens of community channels under one workspace. Per-account analytics show which groups are healthy. Investor chats stay private via Excluded Chats. Tickets track partnership work. The Telegram CRM Web3 projects use to keep growth + investor + partnerships streams from colliding.

  • Custom columns for Group type, Project area, Stewardship
  • Excluded Chats keeps investor / private chats out of the workspace
  • 7×24 activity heatmap per community

KOL & Talent Agencies

Coordinate talent accounts, brand requests, fan conversations and campaign deliverables from one agency workspace. Each agent keeps scoped message access while the team shares the CRM process and reporting context.

  • Each agent connects their KOL accounts (5 per seat, +€5/mo per extra)
  • Custom columns: KOL, Campaign, Priority, Engagement
  • Tags for fan segments (super-fan, brand-deal, complaints)

Integrations in this workflow

Community Managers + the rest of your stack

Keep Telegram as the place where the conversation happens, while the systems your team already uses stay up to date.

  • - Slack through Make.com: alert the internal community team when a high-priority group needs attention.
  • - Linear or Jira through Make.com: turn a product issue raised in Telegram into a tracked ticket and keep its reference on the chat.
  • - Entergram MCP: prepare a daily brief of unanswered questions and fast-growing topics across the groups an operator can access.

Key Features for

Community Managers

  • - Custom columns: Region, Type, Priority, Project
  • - Workspace-shared tags for cross-team prioritization
  • - Reminders via Reminder Bot for AMAs / announcements
  • - Telegram folders mirrored in the chat table
  • - Per-account activity heatmap (when each community is most active)
  • - Excluded Chats - keep your personal groups out of the workspace

Key Benefits

  1. 01 A structured view of every community, region and priority
  2. 02 Clear ownership and internal context for team handovers
  3. 03 Reminders for AMAs, launches and recurring announcements
  4. 04 Activity patterns that help teams choose better timing
  5. 05 Privacy controls for personal, investor and sensitive chats
  6. 06 Exports for monthly community and coverage reporting

How it works

How it works

  1. 01

    Connect the community accounts

  2. 02

    classify groups by region, type and priority

  3. 03

    exclude private conversations

  4. 04

    assign the groups that need attention

  5. 05

    schedule reminders for campaigns and events

  6. 06

    review activity and response coverage each week.

Every Telegram account runs through its own proxy with a dedicated IP. Sessions live encrypted on Entergram's servers; your browser never talks directly to Telegram.

Why teams choose Entergram

  1. 01

    Multi-Account Inbox

    5 Telegram accounts per seat in every plan, all in one searchable, filterable chat table. Add more in the same seat for €5/month each. Each user only sees the accounts they themselves connected.

  2. 02

    CRM Layer on Top

    Custom columns (text, multiselect, date, number, checkbox), workspace-shared tags, internal comments per chat, reminders delivered to your Telegram via the Reminder Bot, slash-command templates.

  3. 03

    Analytics

    Track message volume, response rate and response time, see activity by hour on a 7×24 heatmap, monitor ticket SLA, and compare team performance by member. Available on Pro.

Explore Features

01

Multi-Account Inbox

5 Telegram accounts per seat in every plan, +€5/mo per extra in the same seat

02

Broadcasts

Server-side proxied jobs with conservative rate-limit tiers; close the browser, come back later

03

Analytics

Headline cards, 7×24 heatmap, weighted response stats, team performance board (Pro)

04

CRM & Tickets

Custom columns, tags, comments, reminders, ticketing with SLA, kanban view

View all features

Get started with Entergram

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy + dedicated IP, on every plan.

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