Comparison
Kommo is a mature messenger-based sales CRM with a strong pipeline, automation and a growing set of AI agents. Its Telegram channel runs on the Bot API: you create a bot in BotFather and paste the token. Entergram connects the real personal accounts your customers already message, so history, groups and outbound all work, and puts a shared inbox, ticketing, analytics and MCP on top.
Quick verdict
If your process is pipeline-first and Telegram is one contact method among several, Kommo is a capable CRM and its deal management is better than Entergram's. If Telegram is the medium your business actually runs in, Kommo's bot channel will only ever see the fraction of Telegram traffic a bot is permitted to see, and you will be committing to at least six months to find that out.
Comparison
How Kommo and Entergram compare when Telegram is the channel that decides the purchase.
| Kommo | Entergram | |
|---|---|---|
| Core focus | Messenger-based sales CRM built around a deal pipeline | Telegram-native CRM, shared inbox and support workspace |
| Telegram connection | A Telegram bot: create it in BotFather, copy the token, paste it into Kommo | Your real Telegram account, each one routed through its own unique proxy |
| Personal account support | Not supported, the channel is a bot | Personal accounts are the core object of the product |
| Starting a conversation on Telegram | Not possible, Telegram forbids bots from messaging first | Message anyone your account can message, by username or phone number |
| Existing Telegram history | Starts empty when the bot connects | Full history syncs in, including groups and channels |
| Telegram group chats | Bots see only commands and direct replies unless promoted to admin | Full visibility, with independent tickets raised from individual messages |
| Account scale | A bot per channel configuration | 100+ accounts in one inbox with no switching, filtered by account |
| Telegram-specific depth | Bot-level messaging inside a generalised CRM conversation model | Folders, reactions, replies, voice notes, forwarded-message attribution, per-account routing |
| Sales pipeline | Mature and genuinely strong, the reason to buy Kommo | Pipeline and custom fields built around conversations rather than deals |
| Ticketing | Pipeline stages rather than tickets | Dedicated tickets from any message, with priority, assignee, due date and SLA |
| Automation | Salesbot and pipeline automation, a real strength | Reminders, broadcast, REST API, Make.com and MCP-driven AI workflows |
| AI | AI agents metered by credits: 750 on Base, 1,250 on Advanced, 2,250 on Pro | MCP across every connected account, no per-action fee |
| Internal privacy controls | User roles and access rights | Hide usernames, hide group member lists, block message editing and deletion by staff |
| Analytics | Sales and pipeline reporting | Telegram-specific response times, message volume, busiest hours and days |
| Other channels | WhatsApp, Instagram, TikTok and more in the same CRM | Not offered, Telegram only by design |
| Pricing model | Per user per month, billed on a minimum six-month term | Per seat, monthly or annual, unlimited chats and contacts |
| Entry price | Base $25, Advanced $35, Pro $45 per user per month | Published per-seat rates, see the pricing page |
| Minimum commitment | Six months, monthly payment is not currently available | No minimum term |
| Free trial | 14 days, no card required, 10GB media cap | 3 days |
Kommo reaches Telegram through the Bot API, so a customer has to find and start your bot before a conversation can exist, the bot cannot message anyone first, and it cannot see what a group said before it joined. Entergram connects the account, so the inbox contains what your team actually sees on their phones.
Kommo organises around the deal, which suits a business where selling is a sequence of stages. Telegram-led businesses organise around the conversation: the same group chat may carry three unrelated issues at once. Entergram raises independent tickets from individual messages inside one chat, which a pipeline stage cannot represent.
Kommo's minimum subscription period is six months and monthly payment is not currently offered, so evaluating it properly means committing to half a year. Entergram bills monthly or annually with no minimum term, so the cost of being wrong is one month.
Kommo meters AI agents with monthly credit allowances by tier. Entergram's MCP server gives Claude, ChatGPT, Perplexity or Gemini direct access to every connected account, searching history, filling CRM fields, opening tickets and sending replies through your own accounts, with no per-action fee.
The core difference
Kommo and Entergram answer different questions. Kommo answers “how do I move deals through stages, with messengers as contact methods?” Entergram answers “how do I run a team properly inside the messenger my customers actually use?”
Kommo is a messenger-first sales CRM with a genuinely good pipeline. Leads arrive from WhatsApp, Instagram, TikTok, Telegram and web forms, land on a board, and move through stages with Salesbot automation and AI agents attached. For a team whose work is qualifying and closing a stream of inbound leads, this is a coherent and well-built product.
Its 2026 pricing is $25 per user per month on Base, $35 on Advanced and $45 on Pro, with AI credits scaling by tier (750, 1,250 and 2,250 respectively) and unlimited channels on Pro. The trial is 14 days with no card required, capped at 10GB of media.
The commercial detail most buyers miss is the term. The minimum subscription period is six months and monthly payment is not currently available, with further discounts for nine-month, one-year and two-year commitments.
Telegram in Kommo is a bot channel. Kommo's own setup is explicit about it: create a bot in Telegram, copy the bot's API token, paste the token in Kommo, and start chatting from the lead card. The consequences are Telegram's rules rather than Kommo's design choices, and they apply identically to every vendor using the Bot API.
A bot cannot send the first message to a user, so there is no Telegram outbound, follow-up or reactivation. A bot cannot see anything a group said before it was added, so history starts at zero. In groups, privacy mode is on by default, so the bot receives only commands and direct replies unless it is promoted to administrator in each customer group.
For a business whose Telegram presence is a public support or lead-capture bot, that is workable. For a business whose customers message a person, which on Telegram is the overwhelming majority, most of the Telegram traffic never reaches the CRM at all. The pipeline then reports Telegram as a modest channel, because the CRM can only count what the bot was allowed to see.
This difference is more consequential than the feature tables suggest. A pipeline assumes a record moves forward through stages, which is exactly right for a sales motion and awkward for a Telegram community, a partner group or a shared customer channel where several unrelated threads run at once and never resolve into a single outcome.
Entergram models the conversation as the record. A group chat carries an owner, custom columns and its own history, and tickets are raised from individual messages inside it, each with a priority, assignee, due date and SLA. Three issues in one group become three tickets rather than one ambiguous deal card.
Kommo's Salesbot and pipeline automation are a real strength, and Entergram has no visual equivalent. If you want drag-and-drop stage automation across several messengers, Kommo is the better tool and this page will not pretend otherwise.
Entergram's bet is programmability: a REST API, Make.com, reminders, broadcast, and an MCP server spanning every Telegram account on a seat. A model that reads the actual conversation replaces a lot of branching logic, because it triages by meaning rather than keyword and does not need a rule written for every case. AI inbox triage over MCP shows the pattern.
Kommo's six-month minimum changes how you should evaluate it. A five-person team on Advanced is $175 per month, so the smallest real commitment is roughly $1,050 before you know whether the Telegram channel shows you enough of your traffic to be useful. Given that a bot channel structurally cannot show you DMs to team accounts or pre-existing group history, that is a meaningful risk to take up front.
Entergram charges per seat with no minimum term and unlimited chats and contacts, so the cost of finding out is a single month. See the pricing page for current rates.
Cost
Kommo's headline per-user prices are competitive. The detail that changes the comparison is the six-month minimum term and the AI credit metering.
| Kommo | Entergram | |
|---|---|---|
| Entry plan | Base - $25/user/month, 750 AI credits, up to 3 AI agents | Basic - published per-seat rate |
| Mid plan | Advanced - $35/user/month, 1,250 AI credits, up to 50 AI agents | Pro - ticketing, SLAs, analytics, API and MCP |
| Higher tiers | Pro - $45/user/month, 2,250 AI credits, unlimited channels | Enterprise - custom, includes self-hosting |
| Minimum term | Six months; monthly payment not currently available | None, monthly or annual |
| Pricing driver | Users, tier and AI credit consumption | Seats only, unlimited chats and contacts |
| Telegram accounts | A bot per channel configuration | Multiple real accounts per seat |
| AI | Metered AI credits by tier | MCP across every connected account, no per-action fee |
| Free trial | 14 days, no card, 10GB media cap | 3 days |
A five-person team, the smallest real commitment
Five users on Kommo Advanced is $175 per month, and because the minimum term is six months the smallest commitment you can actually make is around $1,050. Kommo's 14-day trial is generous and worth using fully, but the trial cannot demonstrate the thing that matters most here, because a bot channel cannot show you the DMs and group history it is not permitted to see.
The question to settle during that trial is simple: what share of your real Telegram conversation volume appears in Kommo at all? If your customers message people rather than your bot, the honest answer is usually a small fraction, and no pipeline feature compensates for conversations the CRM never receives.
Competitor pricing reflects publicly listed rates at the time of writing and changes without notice. Entergram's plans are on our pricing page.
Honest recommendation
Ask where the work happens. If it happens in a pipeline and Telegram is a contact method, buy Kommo. If it happens in Telegram itself, a bot channel will not reach it.
Switching
If Kommo is running a real sales pipeline across several messengers, keep it. This is usually about moving one channel out, and letting the CRM keep the job it is good at.
Authorise each account that carries customer conversations. History, groups and channels sync automatically, and each account routes through its own unique proxy.
Spend the first day just looking. Most teams find the Telegram volume in Entergram is several times what the bot channel reported, because DMs to team accounts and group chats never reached Kommo.
Recreate the lead fields and pipeline stages you genuinely fill in as Entergram custom columns and ticket statuses. Keep the vocabulary identical so reporting stays comparable across the move.
Update the Telegram link everywhere it appears: website, docs, signatures, ads. Keep the bot running for a few weeks as a safety net, then retire it.
If WhatsApp, Instagram and the deal pipeline are doing real work, leave them in Kommo and push Telegram events across with Entergram's REST API or Make.com so reporting stays consolidated.
Because Kommo bills on a minimum six-month term, plan the move for the end of a term rather than the middle. Recalculate the user count you still need there once Telegram has left.
Connecting an account is a Telegram session, not a data export, and disconnecting leaves every chat untouched. See the security page.
FAQ
Practical guides
Claims about Kommo reflect publicly available information at the time of writing. Verify current terms with the vendor.
Connect the accounts your customers already message and find out how much of your Telegram traffic a bot was never showing you.
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