Comparison
Umnico is a multi-messenger inbox covering Telegram, WhatsApp, Viber, VK, Avito and Instagram, and unlike most tools on this page it genuinely connects real Telegram accounts rather than only bots. Entergram does Telegram and nothing else, built for teams running many personal accounts at once, with MCP across every connected account and controls that stop staff walking off with the contact list.
Quick verdict
This is not the usual bot comparison. Umnico connects real Telegram accounts by phone number, so it does not suffer the outbound and group-history limits that affect Zendesk, respond.io or Kommo. Choose Umnico if your customers are genuinely spread across several messengers. Choose Entergram if Telegram is the business, you run accounts at double-digit or triple-digit scale, or you need AI and privacy controls that a general multi-messenger inbox does not model.
Comparison
How Umnico and Entergram compare when Telegram is the channel that decides the purchase.
| Umnico | Entergram | |
|---|---|---|
| Core focus | Multi-messenger inbox and social CRM across Telegram, WhatsApp, Viber, VK, Avito and Instagram | Telegram-native CRM, shared inbox and support workspace |
| Telegram connection | Real Telegram accounts by phone number, and Telegram bots via BotFather | Real Telegram accounts, each routed through its own unique proxy |
| Personal account support | Yes, this is a genuine strength and unusual in this category | Yes, and it is the entire product rather than one connection option |
| Starting a conversation on Telegram | Yes, by username or phone number | Yes, by username or phone number, spread across several accounts with Telegram-aware pacing |
| Account scale | No stated account limit, but the inbox is organised channel-first | 100+ accounts in one inbox with no switching, filtered by account |
| Per-account network isolation | Not described | Each connected account runs through its own unique proxy |
| Telegram group chats | Supported, including creating and messaging group chats | Full visibility, with independent tickets raised from individual messages |
| Telegram-specific depth | Telegram modelled alongside five other messengers in a shared conversation object | Folders, reactions, replies, voice notes, forwarded-message attribution, per-account routing |
| Ticketing | Conversation statuses inside the inbox | Dedicated tickets from any message, with priority, assignee, due date and SLA |
| Internal privacy controls | Operator roles and access rights | Hide usernames, hide group member lists, block message editing and deletion by staff |
| AI and MCP | No MCP server | MCP across every account on the seat: Claude, ChatGPT, Perplexity, Gemini |
| Analytics | Cross-channel conversation and operator reporting | Telegram-specific response times, message volume, busiest hours and days |
| Contact list import | Contact handling via the connected CRM | Import a list, imported columns become custom CRM fields usable as filters and merge tags |
| Other messengers | WhatsApp, Viber, VK, Avito, Instagram and more, a genuine advantage | Not offered, Telegram only by design |
| CRM integration | Native Bitrix24 and Kommo integration | REST API, Make.com and MCP |
| Pricing model | Modular: priced per connected channel plus per operator seat, quoted rather than listed | Per seat, published rates, unlimited chats and contacts |
| Free trial | 3 days | 3 days |
| Self-hosting | Cloud only | Available on the Enterprise plan |
Umnico's organising idea is the channel: Telegram sits beside WhatsApp and Viber in one inbox. Entergram's organising idea is the account. A hundred or more personal Telegram accounts live in a single inbox with no switching, filtered down to whichever accounts a person needs to watch, each one routed through its own unique proxy.
No other product gives an AI model access to many personal Telegram accounts at once. Entergram's MCP server lets Claude, ChatGPT, Perplexity or Gemini search history, fill CRM fields, triage and open tickets, find leads, and send through your own accounts. Umnico has no equivalent.
A shared inbox full of customer accounts is also a contact list a departing employee can copy. Entergram can hide usernames, hide group member information, and prevent staff from editing or deleting messages. These are product features, not policies, and general multi-messenger inboxes do not model them.
Umnico prices modularly: each connected channel adds cost, each operator is a paid seat, and the total arrives as a quote. Entergram publishes per-seat pricing with unlimited chats and contacts, so you can work out the annual cost for a ten-person team from the pricing page.
The core difference
Most comparisons on this hub turn on a single technical fact: the other tool connects a bot. Umnico is the exception. It connects real Telegram accounts, so the honest comparison is harder and more interesting: breadth across messengers against depth and scale on one.
Umnico aggregates messengers. Telegram sits alongside WhatsApp, Viber, VK, Avito, Instagram and others in a single operator inbox, with message history retained for the life of the subscription, delivery and read status, and support for every attachment type. It integrates natively with Bitrix24 and Kommo, which matters a great deal in CIS markets where those CRMs are the default.
Critically, and unusually, Umnico connects Telegram properly. You enter the phone number of a Telegram account and confirm the one-time code, exactly as you would on a new device. It also supports BotFather bots, and you can run both. That means outbound first messages work, by username or phone number, and group chats are visible. None of the Bot API limits that undermine Zendesk, respond.io, Kommo or SendPulse apply here.
If your customers genuinely write to you on four different messengers, Umnico solves a real problem and Entergram does not solve it at all.
An inbox that must represent WhatsApp, Viber, Avito and Telegram has to agree on what a conversation is. That shared abstraction is what makes the product work across six channels, and it is also what flattens the channel-specific behaviour that a Telegram-first team relies on daily.
On Telegram the things that get flattened are not cosmetic. Folders are how teams already organise thousands of chats. Forwarded-message attribution is how you know a lead came from a partner. Threaded replies decide which message an answer belongs to in a busy group. Reactions carry meaning your team already uses. Multiple accounts are an identity model, not a connection setting.
The clearest divergence is scale. Umnico states no limit on connected accounts, but the inbox is organised channel-first, which is the right shape for six messengers and the wrong shape for eighty Telegram accounts. Entergram assumes the second case: filter by account rather than switch between them, with per-account permissions and per-account proxies.
This is the capability with no counterpart anywhere in the category, Umnico included. Entergram exposes an MCP server covering every Telegram account connected to a seat, so a model works across the whole estate rather than one chat at a time.
In practice that means auto-populating CRM fields from conversation content, triaging and opening tickets (including in combination with other MCPs), finding new leads and managing existing ones, running live Telegram search for people, groups and channels outside the workspace, and sending a newsletter that reads the chat, detects the language and localises before sending. AI inbox triage over MCP shows the pattern in full.
Most CRM security pages talk about external threats. The realistic risk for a Telegram sales team is internal: a shared workspace containing real customer accounts is also a portable contact list, and people leave.
Entergram treats that as a product problem. Usernames can be hidden, group member information can be hidden, and members can be blocked from editing or deleting messages so conversation history cannot be quietly rewritten on the way out. Umnico offers operator roles and access rights, which is the normal answer, but not controls designed around this specific failure mode. The security page covers the full model.
Umnico prices modularly. The cost depends on how many communication channels you connect, each employee needs a paid operator seat, and billing runs monthly, quarterly, half-yearly or annually with discounts of up to 50% for longer commitments. There is a 3-day free trial with full access. What you cannot do is read a number off a page, because the total depends on your channel mix.
Entergram charges per seat at published rates with unlimited chats and contacts, so growth in conversation volume never changes the bill. See the pricing page for the current figures. Neither model is wrong, but they suit different buyers: modular pricing rewards a narrow channel mix, per-seat pricing rewards high conversation volume.
Cost
These are not directly comparable, and it would be misleading to pretend otherwise. Umnico quotes on your channel mix and operator count; Entergram publishes a per-seat rate. The comparison below is about pricing shape rather than a single number.
| Umnico | Entergram | |
|---|---|---|
| Pricing model | Modular, per connected channel plus per operator seat | Per seat only |
| Published rates | No, the total depends on your channel mix | Yes, on the pricing page |
| Billing terms | Monthly, quarterly, half-yearly or annual, up to 50% off longer terms | Monthly or annual |
| Conversation volume | Unlimited messages, comments, files and traffic on all plans | Unlimited chats and contacts |
| Adding a messenger | Increases the price with each additional integration | Not applicable, Telegram only |
| Adding a Telegram account | Not separately priced in public materials | Included per seat, with a small monthly fee beyond the seat allowance |
| AI | No MCP server | MCP across every connected account, no per-action fee |
| Free trial | 3 days, full access | 3 days |
How to actually compare them
Because Umnico quotes rather than lists, the only honest method is to price your real configuration. Count the messengers you genuinely need and the operators who need access, then ask Umnico for that exact quote. Price the equivalent Entergram seats from the pricing page.
The number that usually decides it is not the monthly cost but the channel count. At one messenger, modular pricing is paying for a framework you are not using. At four, it is paying for something you need and Entergram cannot supply at all.
Competitor pricing reflects publicly listed information at the time of writing and changes without notice. Entergram's plans are on our pricing page.
Honest recommendation
Count your messengers and count your Telegram accounts. Those two numbers settle this comparison more reliably than any feature table.
Switching
This is an easier move than most, because both products connect the account itself. You are not exporting messages, you are authorising the same accounts somewhere else, and the history comes with them.
Authorise each account that carries customer conversations. History, groups and channels sync automatically, and each account is routed through its own unique proxy.
If WhatsApp, Viber or Avito are doing real work, keep Umnico for those. Moving Telegram out often drops the channel count enough to change the quote, which frequently covers the cost of the switch.
Recreate the contact fields and statuses you actually fill in as Entergram custom columns and ticket statuses. Most teams are carrying several they abandoned months ago, and a migration is the cheapest moment to drop them.
Import your list directly. Imported columns become custom CRM fields, so they are immediately usable as filters and as merge tags in broadcasts.
Decide up front whether usernames and group member lists should be hidden, and whether members may edit or delete messages. It is much easier to start restrictive and relax than the reverse.
Move one person's workload across first, keep Umnico running alongside, then move the rest once the field structure has settled. One overlapping subscription month removes essentially all of the risk.
Connecting an account is a Telegram session, not a data export, and disconnecting leaves every chat untouched. See the security page.
FAQ
Practical guides
Claims about Umnico reflect publicly available information at the time of writing. Verify current terms with the vendor.
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