Telegram chat history
Raw Telegram message history remains in Telegram as the source of truth. It is not permanently mirrored into the product PostgreSQL database.
Deploy on infrastructure you control
Self-hosted Telegram CRM and support desk
Run Entergram inside your own environment and keep control of the application, CRM database, private file storage, access policies, backups and data region-without forcing your team back into scattered personal Telegram inboxes.
No public pricing table. Self-hosted deployments are scoped around your infrastructure, security and operating requirements.
Your environment Entergram workspace
PostgreSQLCRM records and operational data
Private object storageFiles and ticket attachments
Your controlsRegion, access, retention and backups
Telegram remains the source of truth for raw chat history.
Built for infrastructure ownership
A Telegram help desk without handing over the deployment
Most Telegram support workflows break in one of two ways. Either every agent works from a separate account with no shared context, or the team adopts a hosted inbox that does not fit its data-residency and infrastructure policies.
Self-hosted Entergram gives sales, support and operations teams the shared workspace they need while letting the organization decide where the application and its business data run. Agents can assign conversations, create tickets, organize contacts, use custom CRM fields and review team activity from one operational layer.
Data architecture
Choose where business data lives-and understand what is stored
Self-hosting should provide control, not create an unnecessary second archive of every Telegram conversation. Entergram separates Telegram-native history from the operational records your team adds.
CRM and support records
Contacts, custom fields, tickets, assignments, notes, workspace configuration and related operational records are stored in PostgreSQL inside the deployment you control.
Private files
Files created through CRM and support workflows can be held in private object storage, protected by authenticated access rather than public raw URLs.
Policies and recovery
Your infrastructure team selects the region and defines encryption, network access, backup schedules, retention, monitoring and disaster-recovery procedures.
Who self-hosting is for
Teams with a real reason to own the stack
Strong fit
- Data residency or contractual infrastructure requirements
- Private networking, allow-listing or controlled egress
- Internal backup, monitoring and incident-response standards
- Platform or DevOps capacity to operate production software
Cloud may fit better
- You want the fastest operational start
- You do not have an infrastructure owner
- You prefer managed updates, monitoring and availability
- Your policies permit a managed SaaS deployment
Shared-responsibility model
Know what your team operates before you deploy
Self-hosting changes the infrastructure owner, not the product workflow. The exact support boundary is agreed during scoping, but this is the practical starting point for planning.
| Area | Your infrastructure team | Entergram |
|---|---|---|
| Compute, network and database | Provisioning, region, private networking, capacity and access controls | Deployment requirements and application configuration guidance |
| Backups and recovery | Backup schedule, retention, restore tests and disaster-recovery plan | Application-level recovery requirements and documentation |
| Monitoring and incidents | Infrastructure monitoring, alert routing and first response | Product troubleshooting for agreed application-level incidents |
| Application updates | Approved maintenance windows and deployment execution | Release packages, change guidance and supported upgrade path |
| Identity and workspace policy | User lifecycle, permissions, internal policy and audit process | Workspace roles and product controls |
| Telegram service availability | Network access to Telegram and connected-account governance | Entergram application behavior; Telegram remains an external dependency |
Client use cases
One controlled workspace, different Telegram operations
Sales and revenue teams
Keep Telegram leads, owners, stages and next actions in a controlled workspace.
View client use case →Trading desks
Coordinate high-volume client conversations without surrendering infrastructure ownership.
View client use case →Community operations
Turn member issues into assigned support work with an accountable record.
View client use case →Web3 projects
Give distributed teams a shared Telegram operating layer with deployment control.
View client use case →What your team gets
A CRM and support desk built around real Telegram accounts
- Shared visibility across connected Telegram accounts
- Contact records, custom fields and saved views
- Ticket creation, assignment, priority and internal notes
- Team analytics for volume, activity and response performance
- Workspace permissions and accountable collaboration
- Integrations and automation through API and MCP workflows
FAQ
Self-hosted Telegram CRM questions
What is a self-hosted Telegram CRM?+
A self-hosted Telegram CRM is customer relationship and support software deployed inside infrastructure your organization controls. Your team manages the application environment, database, storage, access policies, backups and data region while agents work with Telegram conversations from a shared workspace.
Does Entergram copy every Telegram message into PostgreSQL?+
No. Telegram remains the source of truth for raw chat history. Entergram stores the operational CRM data your team creates, such as contacts, custom fields, tickets, assignments, notes and audit events, without building a second permanent archive of raw Telegram message history in PostgreSQL.
Where can self-hosted Entergram data be stored?+
Your organization chooses the infrastructure and region used for the deployment. Structured CRM records are stored in PostgreSQL, while uploaded files can be kept in private object storage. Your team defines backup, retention, encryption and access-control policies for those systems.
Who should self-host a Telegram support desk?+
Self-hosting is best suited to organizations with infrastructure ownership requirements, data residency obligations, internal security controls or private-network needs, and the engineering or platform team required to operate the deployment reliably.
Is there a cloud-hosted option?+
Yes. Teams that prefer Entergram to operate the application infrastructure can use the cloud-hosted Entergram service instead. The product workflow remains focused on a shared Telegram inbox, CRM records, ticketing, automation and analytics.
Practical guides
Learn the workflow before you choose
Self-Hosted Telegram CRM: The Complete Guide to Owning Your Support StackLearn how a self-hosted Telegram CRM works, who needs one, what data it stores, and how to plan a secure Telegram support desk deployment.Read guideTelegram CRM Privacy: Secure Chat Window Without Message StorageLearn how Entergram's chat window connects to Telegram without storing your messages. Privacy-first design using MTProto encryption and real-time message fetching.Read guideTelegram Support System for Teams: Organize, Track, and Resolve Customer IssuesBuild a professional Telegram support system for your team. Learn how to manage tickets, assign agents, track SLAs, and deliver faster resolutions using Telegram as your support channel.Read guide
Control the deployment. Keep the shared workflow.
Talk through your self-hosting requirements
Tell us about your target environment, data region, network controls, backup policy and Telegram workflow. We will help you determine whether self-hosted or cloud-hosted Entergram is the better operational fit.
