Telegram CRM for Telegram Casino Operators
Your Telegram casino runs on a bot. Your support desk runs on people.
The bot or Mini App handles games, deposits and campaigns. Withdrawal questions, KYC documents and account problems still end up in a DM with a real person. Entergram runs that support desk on personal Telegram accounts, every brand in one inbox, each account on its own proxy.
A player taps the support link inside your casino bot and lands in a DM with a person. The withdrawal has been pending for a day, the agent who answered last night is off shift, and the next agent cannot see what was promised. Entergram puts the support accounts behind your bot in one inbox, turns each handoff into a ticket with an owner and a deadline, and keeps the full thread for whoever picks it up.
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.
The operating loop
How Telegram Casino Operators run marketing, sales and service on Telegram
Every conversation the bot hands to a person, in one place, whichever support account it lands on.
The support account behind your bot's help button
Point the bot's support link at a personal account your team shares. Several agents reply from it, and players keep writing to one identity.
One support account per brand or language
Connect the support account for each brand or language to the same workspace and work them from one table, filtered by account, instead of logging into one at a time.
Import the player list you already keep
Upload a spreadsheet of players your support team needs to recognise. Its columns (brand, language, self-exclusion flag) become CRM fields, and each contact resolves by username, or by phone number when there is no username.
Players who skip the bot and write to a person
Some players never press the help button and message the support account directly. Those DMs land in the same inbox as the handoffs, so nothing waits in a phone nobody is watching.
Turn a handed-off message into owned work with a deadline.
Tickets with an owner and an SLA
A withdrawal question, a KYC document or a bonus dispute becomes a ticket with an assignee, a deadline and a status on a Kanban board, linked to the chat it came from.
Issue types and brands you define
Ticket custom columns for issue type, brand and resolution, so one board covers every Telegram casino brand you run.
An assignee on every chat
Every chat has an assignee picked from your team, so a handoff from the bot is never answered twice or not at all.
Internal comments for the next shift
Notes the player never sees, so a handover at 3am carries the context with it.
Keep the support record with the operator, and send VIPs to the right desk.
Hand VIPs to your VIP desk
When a handoff turns out to be a VIP, assign the chat to the VIP desk with its history attached. How VIP hosts and affiliate managers run their accounts is covered on the Telegram CRM for casinos page.
Response times per account
Messages sent and received, response times, and busiest hours and days for every account, with downloadable raw data.
Privacy controls pointed inward
Hide usernames and group member information, and block message editing and deletion, so inbox access is not a copy of the player list.
Personalised sends from real accounts
Send one message to many chats with per-recipient merge fields, spread across several connected accounts with Telegram-aware pacing. Leave flagged chats out of every segment.
01
The challenge
A Telegram casino automates the parts a bot is good at: games, deposits, notifications and campaigns. The moment a player has a problem the bot cannot solve, the conversation moves to a DM with a person. Those DMs sit on separate support accounts, often on separate phones, so nobody sees the whole queue and a withdrawal question waits through a shift change.
02
How Entergram helps
Entergram is a CRM layer on top of Telegram that runs on the personal accounts your support agents already use. It does not touch your bot or Mini App. Every support account sits in one inbox on its own proxy, handed-off messages become tickets with an owner and an SLA, several agents can reply from one shared account, and four privacy controls stop inbox access from becoming a copy of the player list.
- The support desk behind your Telegram casino in one inbox, next to the bot you already run
- Withdrawal, KYC and account questions as tickets with an owner and an SLA
- One shared support account per brand, answered by the whole shift
- An assignee on every handoff, so no player is answered twice or not at all
- Response times per account, with raw data you can download
- A support record that stays with the operator when agents leave
Capabilities
What Telegram Casino Operators actually use
Runs next to your bot, not inside it
Entergram works on personal accounts, so it adds nothing to your bot, Mini App or casino platform, and players see no change.
Multi-account inbox
Every support account in one filterable table. Narrow to one brand or one language without switching accounts.
Tickets, SLA and Kanban
Each ticket has an owner and a deadline, custom columns for issue type and brand, and links to the chats behind it.
Response-time analytics
Messages sent and received, response times, and busiest hours and days per account. The raw data downloads.
MCP across every account
An AI assistant connected through the MCP can triage the ticket queue, fill player fields from conversations, or compute first-reply coverage from the raw message events.
Privacy controls
Hide usernames, hide group member information, prevent message editing and prevent message deletion. Built for the case where the risk is a person on your own team.
Setup
How it works
- 01
Keep the bot, add the people
Leave your casino bot or Mini App as it is. Connect the personal accounts behind your support link.
- 02
Decide shared or private per account
Share each support account with the agents who answer it. Keep any account private to one person if you prefer.
- 03
Switch on the privacy controls
Hide usernames and group member data, and block message editing and deletion, before anyone new gets access.
- 04
Set up tickets and fields
Ticket columns for issue type, brand and resolution. Chat fields for brand, language and a self-exclusion checkbox.
- 05
Staff from real traffic
Read busiest hours and days per account and put cover where players actually write.
Integrations
Keep the rest of your stack in sync
Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.
- Zendesk private chats on the support account become Zendesk tickets, and agents reply from Zendesk through the real Telegram account.
- HubSpot each chat maps to a HubSpot contact and custom fields sync both ways. HubSpot-side changes arrive on a sweep every few minutes.
- Notion each chat becomes a row in one Notion database, with fields syncing both ways in near real time.
- Make.com update tags and contact details on a chat from a scenario.
- Slack a one-way audit log of every chat the seat can access, in one channel you choose.
Guides
Go deeper on one part of the desk
FAQ
Questions from Telegram Casino Operators
Does Entergram replace our Telegram casino bot or Mini App?
No. Entergram does not run games, payments, bots or Mini Apps. It manages the human support conversations on personal accounts. Your bot keeps doing what it does.
Does it connect to our casino platform or back office?
No. Entergram does not connect to casino platforms, payment systems or affiliate tracking. Player and partner data comes from the conversations and from lists you import. HubSpot, Zendesk, Notion, Make.com and Slack are the integrations that exist today.
Do players see that we use a CRM?
No. Replies go out from the same real Telegram accounts players already write to. Tickets, fields and internal comments stay on your side.
Does Entergram check licensing, age or self-exclusion?
No. Compliance with gambling rules in your markets stays with you. Teams usually keep a self-exclusion checkbox on player chats and leave those chats out of every broadcast segment.
We build Telegram casino software for operators. Can we work together?
Yes. If your operators need a human support and VIP desk on Telegram next to the bot you provide, message the team on Telegram at t.me/hello_entergram or email hello@entergram.com. The affiliate program also pays recurring commission on referred subscriptions.
How many accounts can we run?
Five per seat are included on every plan, each on its own proxy, and extra accounts are EUR 5 per month in the same seat. A workspace holds many seats, and the inbox supports 100+ accounts in one view.
Add a human support desk to your Telegram casino
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.