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Community & media

Use case: KOL & Influencer Management

Every creator, deliverable and payment in one place

Rate, deliverable, deadline and payment status recorded on the creator's chat, across every manager's account, so a campaign is a filter rather than a spreadsheet.

Creator management is relationship work at volume. Dozens of conversations, each with its own rate, deliverable and deadline, all happening in DMs that only one manager can see.

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The operating loop

How KOL & Influencer Management run marketing, sales and service on Telegram

Capture
  1. Live search for creators and channels

    Find people and channels outside the workspace by name or username, with member count where Telegram exposes it.

  2. Import the roster

    A creator list imports with its columns as CRM fields, immediately filterable by tier, niche or region.

  3. Resolve by username or phone

    Reach a creator who has never messaged you, through the connected account.

  4. Every manager's account in one view

    The agency sees the whole roster without anyone forwarding screenshots.

  1. Find and onboard creators into a tracked roster.

  2. Turn a conversation into a booked, tracked deliverable.

  3. Keep the roster warm and prove the campaign.

How Entergram helps

See how Entergram works as a Telegram CRM

The challenge

Every creator relationship lives in one manager's DMs, with the rate agreed verbally and the deadline remembered rather than recorded. The agency cannot see which deliverables are late, which invoices are outstanding, or what was promised to whom. When a manager leaves, the roster effectively goes with them.

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How Entergram helps

Entergram records the commercial terms on the creator's chat. Rate, deliverable, deadline and payment status are custom fields, so a filter shows every deliverable due this week and every invoice unpaid. Each contracted piece becomes a ticket with an owner and an SLA. Internal comments hold relationship history the creator never sees, and privacy controls keep the roster with the agency rather than the manager.

Capabilities

What KOL & Influencer Management actually use

Custom columns for commercial terms · Tickets with SLA · Live Telegram search · Broadcasts from real accounts · Privacy controls

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  • Custom columns for commercial termsText, number, date, multiselect and checkbox fields, so rate and payment status are queryable rather than remembered.
  • Tickets with SLATicket custom fields cover category, issue type and resolution, with a Kanban view of what is late.
  • Live Telegram searchFind creators and channels outside the workspace by name or username, with visibility and member count where Telegram exposes them.
  • Broadcasts from real accountsBrief a segment of the roster from a real personal account, personalized per recipient.
  • Privacy controlsHide usernames and group member information, and prevent message editing and deletion.

Setup

How it works

Connect manager accounts · Define the commercial fields · Ticket each deliverable · Brief a tier at once · Export for the client report

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01 Connect manager accounts

Each manager connects the accounts they use with creators, shared with the agency workspace.

02 Define the commercial fields

Rate, deliverable, deadline, payment status and tier as custom columns on every creator chat.

03 Ticket each deliverable

Contracted content becomes an SLA ticket, so late work is visible before the client notices.

04 Brief a tier at once

Filter to a tier or niche and broadcast the campaign brief from a real account, personalized per creator.

05 Export for the client report

Pull campaign activity and delivery status to CSV at the end of the cycle.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

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  • Notion: each creator chat becomes a row in one Notion database, with deliverables and payment status syncing both ways, so the campaign tracker keeps itself current.
  • Your finance tool through the API: mark payment status on the creator chat when an invoice clears.
  • Entergram MCP: list every deliverable past its deadline and draft the chase message for each creator.

FAQ

Questions from KOL & Influencer Management

How is this different from community management?
Community management is about covering groups and moderating members. Creator management is a commercial relationship pipeline: rates, deliverables, deadlines and payments. They share one workspace but the field sets and the work are different.
Can we reach creators who have never messaged us?
Yes, if you have their username or phone number. Entergram resolves it live through a connected account. It does not harvest members from channels.
What happens when a manager leaves?
Shared accounts, fields, tickets and comments stay with the workspace. Privacy controls can hide usernames and prevent message deletion, so the roster does not leave with them.
Can we brief a whole tier at once?
Yes. Filter by tier or niche and broadcast from a real account, personalized per creator, with replies landing back on each creator's record.
Can we report to clients?
Yes. Export campaign activity and delivery status to CSV, which is the usual input to a monthly client report.

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