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Commerce

Telegram CRM for Travel Agencies & Tour Operators

Quotes and bookings tracked where travellers actually message

Destination, party size, travel dates and booking status live on the conversation, with reminders before departure and broadcasts from a real account.

Travel sells through conversation. A traveller asks about dates, changes their mind twice, then books. That whole cycle happens in Telegram, and none of it is visible to the agency unless someone retypes it.

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Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

100+ consultant accounts in one inbox
7x24 activity heatmap for cover planning
5 accounts included per seat

The operating loop

How Travel Agencies & Tour Operators run marketing, sales and service on Telegram

Get every enquiry into a queue with the trip details attached.

Every consultant in one inbox

The agency sees live enquiries across all consultants without anyone switching accounts.

Trip fields on first contact

Destination, party size, travel dates and budget captured as custom columns straight away.

Import campaign lists

Enquiry exports arrive with their columns intact as filterable fields and merge tags.

Tag by season and product

Shared tags separate tours, seasons and destinations so a filter isolates one product's book.

01

The challenge

A travel enquiry is a long conversation with many small changes, and almost none of it is recorded. Consultants hold quotes they forget to chase, the agency cannot see which bookings are unconfirmed, and nobody knows who is departing this week without asking. Travellers message at all hours from other time zones, so cover is guesswork.

02

How Entergram helps

Entergram records the trip on the chat. Destination, party size, travel dates, budget and booking status become custom fields, so this week's departures and every unconfirmed hold are a filter away. Reminders fire into the consultant's own Telegram before a hold expires. Pre-departure information broadcasts to everyone travelling that week from the real account, and the activity heatmap shows when travellers actually message so cover matches demand.

  • Destination, dates, party size and status as filterable fields
  • Every consultant's enquiries visible in one agency inbox
  • Reminders before a held quote expires
  • Pre-departure broadcasts to everyone travelling this week
  • SLA tickets for changes, cancellations and supplier issues
  • Busiest-hours analytics for cross-time-zone cover

Capabilities

What Travel Agencies & Tour Operators actually use

Custom columns with date fields

Travel dates and departure dates as real date columns, so time-based filters work properly.

Multi-account inbox

Every consultant's account in one filterable table, with no switching between sessions.

Broadcasts from real accounts

Server-side proxied jobs, personalized per recipient, so pre-departure notes come from the consultant the traveller knows.

Reminders through the Reminder Bot

Delivered to the consultant's own Telegram, which is where they will actually act on them.

Messaging analytics

Messages sent and received, response times, and busiest hours and days on a 7x24 view.

Setup

How it works

  1. 01

    Connect consultant accounts

    Each consultant connects their own account and shares it with the agency workspace.

  2. 02

    Define the trip fields

    Destination, party size, travel dates, budget and booking status as custom columns.

  3. 03

    Capture details on the first reply

    Fill the fields during the opening conversation so the book is filterable from the start.

  4. 04

    Chase holds with reminders

    Every held quote gets a reminder before it expires, delivered to the consultant's Telegram.

  5. 05

    Broadcast to this week's departures

    Filter on departure date and send documents and reminders from the real consultant account.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

  • Your booking system through Make or n8n: write confirmation status and departure date onto the traveller's chat automatically.
  • Google Sheets: export this week's departures and unconfirmed holds into the operations sheet.
  • Entergram MCP: read each chat, detect the traveller's language, and localize the pre-departure message before sending.

FAQ

Questions from Travel Agencies & Tour Operators

Can we send pre-departure information in bulk?

Yes. Filter on departure date and broadcast from the real consultant account, personalized per recipient. Replies land back on the traveller's CRM record.

Can messages be localized per traveller?

Through the MCP, yes. An approved assistant can read the chat, detect the language and localize the message before it sends.

Do travellers see a bot?

No. Every message goes out from a real personal Telegram account, which is why the conversation stays personal.

Can the agency see unconfirmed bookings?

Yes. Booking status is a shared field, so a filter shows every quote held or awaiting deposit across all consultants.

How do we staff for other time zones?

The analytics cover busiest hours and days on a 7x24 view, so cover is planned against when travellers actually message.

Run Travel Agencies & Tour Operators on real Telegram accounts

Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.

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