Skip to main content
Commerce

Use case: Travel Agencies & Tour Operators

Quotes and bookings tracked where travellers actually message

Destination, party size, travel dates and booking status live on the conversation, with reminders before departure and broadcasts from a real account.

Travel sells through conversation. A traveller asks about dates, changes their mind twice, then books. That whole cycle happens in Telegram, and none of it is visible to the agency unless someone retypes it.

Start free trial Talk to sales

Free 3-day trial. No credit card required.

Works with your personal Telegram account.
+300 clients 45% faster replies Zero bans in 6 months No bots, no phone-switching

Entergram's own measurements: product usage data and our in-app customer survey. Not independently audited.

The operating loop

How Travel Agencies & Tour Operators run marketing, sales and service on Telegram

Capture
  1. Every consultant in one inbox

    The agency sees live enquiries across all consultants without anyone switching accounts.

  2. Trip fields on first contact

    Destination, party size, travel dates and budget captured as custom columns straight away.

  3. Import campaign lists

    Enquiry exports arrive with their columns intact as filterable fields and merge tags.

  4. Tag by season and product

    Shared tags separate tours, seasons and destinations so a filter isolates one product's book.

  1. Get every enquiry into a queue with the trip details attached.

  2. Move an enquiry to a booking without losing the thread.

  3. Look after travellers in-trip and bring them back.

How Entergram helps

See how Entergram works as a Telegram CRM

The challenge

A travel enquiry is a long conversation with many small changes, and almost none of it is recorded. Consultants hold quotes they forget to chase, the agency cannot see which bookings are unconfirmed, and nobody knows who is departing this week without asking. Travellers message at all hours from other time zones, so cover is guesswork.

Learn more

How Entergram helps

Entergram records the trip on the chat. Destination, party size, travel dates, budget and booking status become custom fields, so this week's departures and every unconfirmed hold are a filter away. Reminders fire into the consultant's own Telegram before a hold expires. Pre-departure information broadcasts to everyone travelling that week from the real account, and the activity heatmap shows when travellers actually message so cover matches demand.

Capabilities

What Travel Agencies & Tour Operators actually use

Custom columns with date fields · Multi-account inbox · Broadcasts from real accounts · Reminders through the Reminder Bot · Messaging analytics

Learn more
  • Custom columns with date fieldsTravel dates and departure dates as real date columns, so time-based filters work properly.
  • Multi-account inboxEvery consultant's account in one filterable table, with no switching between sessions.
  • Broadcasts from real accountsServer-side proxied jobs, personalized per recipient, so pre-departure notes come from the consultant the traveller knows.
  • Reminders through the Reminder BotDelivered to the consultant's own Telegram, which is where they will actually act on them.
  • Messaging analyticsMessages sent and received, response times, and busiest hours and days on a 7x24 view.

Setup

How it works

Connect consultant accounts · Define the trip fields · Capture details on the first reply · Chase holds with reminders · Broadcast to this week's departures

Learn more

01 Connect consultant accounts

Each consultant connects their own account and shares it with the agency workspace.

02 Define the trip fields

Destination, party size, travel dates, budget and booking status as custom columns.

03 Capture details on the first reply

Fill the fields during the opening conversation so the book is filterable from the start.

04 Chase holds with reminders

Every held quote gets a reminder before it expires, delivered to the consultant's Telegram.

05 Broadcast to this week's departures

Filter on departure date and send documents and reminders from the real consultant account.

Integrations

Keep the rest of your stack in sync

Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.

Learn more
  • Make.com: a scenario triggered by your booking system can update the tags and contact details on the traveller's chat, for example confirmed or pending.
  • CSV export: take this week's departures and unconfirmed holds out of Entergram as custom fields.
  • Entergram MCP: read each chat, detect the traveller's language, and localize the pre-departure message before sending.

FAQ

Questions from Travel Agencies & Tour Operators

Can we send pre-departure information in bulk?
Yes. Filter on departure date and broadcast from the real consultant account, personalized per recipient. Replies land back on the traveller's CRM record.
Can messages be localized per traveller?
Through the MCP, yes. An approved assistant can read the chat, detect the language and localize the message before it sends.
Do travellers see a bot?
No. Every message goes out from a real personal Telegram account, which is why the conversation stays personal.
Can the agency see unconfirmed bookings?
Yes. Booking status is a shared field, so a filter shows every quote held or awaiting deposit across all consultants.
How do we staff for other time zones?
The analytics cover busiest hours and days on a 7x24 view, so cover is planned against when travellers actually message.

Run Travel Agencies & Tour Operators on real Telegram accounts

Free 3-day trial. No credit card required.

Start free trial Talk to sales