Telegram CRM for SaaS Companies
Customer conversations on Telegram, wired into your stack
Account, plan and health recorded on the chat, support in tickets, Slack routing for the team, and an MCP so your AI tooling can read across every account.
For SaaS selling into markets where Telegram is the default, the customer conversation lives outside every system you own. The account record says one thing and the chat says another.
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.
The operating loop
How SaaS Companies run marketing, sales and service on Telegram
Get customer conversations into a system that can be read by other systems.
Every customer-facing account in one inbox
Sales, onboarding and support accounts read from a single filterable table.
Account fields on the chat
Company, plan, seat count and renewal date as custom columns beside the conversation.
Import the customer list
Imported columns become fields, so the chat carries the account record from day one.
API and MCP access
The conversation layer becomes readable by the rest of your stack rather than a silo.
Onboard and support without losing the thread.
Onboarding stage as a field
Kicked off, configured, live, adopted as a multiselect the whole team can filter on.
SLA tickets for issues
Support requests get an owner, a deadline, a product area and a resolution field.
Slack routing per account
Each connected account maps to the Slack channel that should own it, so engineering sees what it needs to.
Templates for setup and docs
Standard configuration steps and doc links sent without retyping.
Spot risk before renewal and expand where it is working.
Renewal date as a filter
A date column makes the next quarter's renewals a query rather than a spreadsheet.
Quiet accounts surfaced
Sort by who spoke last to find customers who have gone silent before they churn.
Release broadcasts
Announce a release to a filtered segment from a real account, personalized per customer.
MCP for account health
An approved assistant can summarize open threads and populate health fields across every account.
01
The challenge
The CRM says the account is healthy and the Telegram group says it is not. Customer conversations happen in DMs and shared groups that no internal system can read, so onboarding status, open issues and churn signals are invisible until renewal. Engineering never sees the bug report because it arrived as a message to one person.
02
How Entergram helps
Entergram turns the conversation layer into something the rest of the stack can read. Account, plan, onboarding stage and renewal date sit on the chat as custom fields. Support requests become SLA tickets with a product area. The two-way Slack connector routes each account to the channel that should own it, so engineering and success see what is relevant without joining Telegram. The API and the MCP make all of it available to automation and to approved AI agents across every connected account.
- Account, plan, onboarding stage and renewal date on the chat itself
- SLA tickets with product area and resolution for support requests
- Slack routing so engineering and success see the right conversations
- Quiet accounts surfaced by sorting on who replied last
- Release announcements from real accounts, personalized per customer
- API and MCP access across every connected account
Capabilities
What SaaS Companies actually use
MCP across multiple personal accounts
The MCP connects every Telegram account on the seat. No other product does this, and it is what makes AI tooling over customer conversations practical.
Two-way Slack integration
Telegram conversations flow into Slack and a reply written in Slack goes out through the real account. Slack retains its own record of what came through.
Tickets with SLA and custom fields
Client category, issue type, product area and resolution, with linked chats connecting a ticket to its conversations.
Custom columns and filters
Text, number, date, multiselect and checkbox fields, so renewals and onboarding stage are queryable.
API access
Push and pull the conversation layer programmatically, so it stops being a silo.
Setup
How it works
- 01
Connect the customer-facing accounts
Sales, onboarding and support accounts in one workspace, each on its own proxy and dedicated IP.
- 02
Define the account fields
Company, plan, seat count, onboarding stage and renewal date as custom columns.
- 03
Route accounts into Slack
Map each account to the Slack channel that should own it, then reply from either side.
- 04
Ticket the issues
Support requests become owned tickets with a product area, so engineering gets a queue rather than a forward.
- 05
Wire up the MCP
Let approved AI tooling read across every account to summarize threads and populate health fields.
Integrations
Keep the rest of your stack in sync
Telegram stays the place the conversation happens, while the systems your team already uses stay up to date.
- Slack, two-way: route each account to its owning channel so engineering and success see what matters without joining Telegram.
- HubSpot or your CRM through Make or n8n: sync onboarding stage and renewal date between the chat and the account record.
- Entergram MCP with Claude or ChatGPT: summarize every open customer thread and flag accounts that have gone quiet before renewal.
FAQ
Questions from SaaS Companies
What makes the MCP different from other Telegram integrations?
It covers every personal Telegram account connected to the seat, not one bot or one account. That is the capability no other product offers.
Can engineering see bug reports without using Telegram?
Yes. Route the relevant account to a Slack channel. Conversations flow into Slack and a reply written there goes back out through the real Telegram account.
Can we sync with our existing CRM?
Yes, through the API or a tool like Make or n8n. Most teams sync onboarding stage and renewal date so nobody maintains two records.
Does this work for self-serve and enterprise together?
Yes. Custom fields let you filter by plan or segment, so a high-touch enterprise queue and a lighter self-serve one live in the same inbox.
Do customers see a bot?
No. Everything goes out from real personal Telegram accounts, including replies written in Slack.
Run SaaS Companies on real Telegram accounts
Free 3-day Pro trial. 5 Telegram accounts per seat with proxy and dedicated IP, on every plan.