Acceptable Use Policy
Last updated: November 14, 2026
Entergram is not an outreach tool. It manages conversations that already exist. Broadcasts and newsletters go only to people who already have a chat with your account. Entergram does not support, allow or endorse cold, unsolicited messages to people who have never been in contact with you.
This policy spells out what that means in practice. It applies to every workspace, every connected Telegram account, and every integration or AI connector you use with Entergram. It sits alongside our Terms of Service, which already prohibit unsolicited bulk messages and the harvesting of personal data.
What Entergram is for
Entergram is a chat and lead management CRM for messaging inboxes. You connect your personal Telegram accounts, and the conversations those accounts already hold land in one interface. Use it for:
Inbox management. Reading, assigning and answering chats across every account in your workspace, without switching accounts.
Lead management for inbound leads and existing clients. Pipeline stages, custom fields and notes on people who wrote to you first, or who already work with you.
Support. Tickets, assignment and follow-up for customers who contact you on Telegram.
Announcements and newsletters to existing chats. A broadcast to people who already have a conversation with the sending account: clients, members of communities you run, leads who reached out to you.
The test is simple. Before you send, the person on the other side has already been in a chat with that account. If they have not, Entergram is the wrong tool for that message.
What is not allowed
You may not use Entergram, its API, its MCP connector or its integrations to:
Send cold DMs, meaning first messages to people who have never been in contact with the sending account.
Send mass DMs to strangers, whether through a broadcast, a script or an AI assistant.
Run outreach campaigns, including sequences and follow-ups to people who never wrote to you.
Scrape or harvest the members of groups or channels in order to message them.
Use several accounts, rotating accounts or proxies to get around Telegram's sending limits, spam reports or restrictions.
Buy, rent or import contact lists in order to message the people on them.
Keep messaging someone who has asked you to stop.
Running many accounts in one workspace is what Entergram is built for. Using those accounts to spread unsolicited messages is not.
Sharing a Telegram account with your team
Entergram follows the same rule as Telegram: you see an account's messages only if you are logged in to that account.
On Telegram, two people who need the same account each log in to it on their own device, as a separate session. Entergram works the same way. A teammate who needs an account connects that same Telegram account on their own seat in the workspace. Two seats logged in to one account see the same chats, live. A seat that is not logged in to an account sees none of its messages.
So you may not:
Give someone the chats or messages of a Telegram account they are not logged in to on their own seat.
Share your seat or your Entergram login with another person. Each person works from their own seat.
CRM data is different. Stages, tags, custom fields, tickets and internal comments belong to the workspace and the whole team sees them. Messages belong to the Telegram account and stay with the people logged in to it.
Why we draw the line here
Unsolicited Telegram messages get reported. Reports get accounts frozen. Every frozen account makes the channel worse for the people who use it honestly.
Outreach tools sell volume, and the bill arrives as frozen numbers and a reputation for spam. It lands on the same accounts your team relies on for real clients. Entergram exists to keep those accounts and their conversations safe, so it is built for conversations people chose to have with you.
If a workspace breaks this policy
Entergram does not support unsolicited messaging, and our team will not help you set it up, troubleshoot it or recover from its consequences.
Our Terms of Service prohibit sending unsolicited bulk messages and harvesting personal data, and they allow us to suspend or terminate access in response to misuse or violations of those Terms. We may suspend workspaces that use Entergram for unsolicited messaging.
Telegram enforces its own rules independently. If Telegram freezes or restricts an account, that is Telegram's decision, and Entergram cannot reverse it.
Questions and reports
Not sure whether a use case fits? Ask before you send. Write to us on Telegram at t.me/hello_entergram.
If you received an unsolicited message that you believe was sent through Entergram, tell us at the same address and include the username of the account that sent it.