Several people, one account
A support team answering from one account cannot all be logged in on their phones. Entergram shares that account with the workspace, so the team works one inbox and nobody holds the only session.
Comparison
Telegram Business runs one account well. Entergram runs the team.
Telegram Business turns your own account into a storefront: opening hours, greeting and away messages, quick replies, chat links and a connected bot, free with Premium. It is built for one account. Entergram is for the point where several people and several accounts share the work: 100+ personal accounts in one inbox, with analytics, tickets, privacy controls and MCP.
Quick verdict
These are not rivals. Telegram Business makes a single account look and answer like a business, and if one person answers from one account, it may be all you need. Entergram starts where Telegram Business stops: when the account is shared by a support team, when each rep holds their own account, or when someone needs to measure, protect and automate across all of them.
- Scope: Telegram Business configures one account. Entergram manages 100+ accounts in one inbox, filtered by account.
- Automation: Telegram Business has greeting messages, away messages and quick replies. Entergram has no auto-reply engine, so keep using those.
- Team: Entergram lets you share an account with the workspace or keep it private, adds four privacy controls, analytics and tickets.
- Cost: Telegram Business features are included with Telegram Premium. Entergram is €29 or €39 per seat per month.
Comparison
What each one does
Telegram facts are from telegram.org and core.telegram.org, checked 17 October 2026.
| Telegram Business | Entergram | |
|---|---|---|
| What it is | Business tools built into a Telegram account | A CRM and shared inbox, layer 2 on top of Telegram |
| Accounts | Configured per account. Official apps hold 3 accounts, a fourth with Premium | 100+ personal accounts in one inbox, filtered by account instead of switched |
| Business profile | Opening hours, location on a map, and a start page in empty chats | Not offered. Keep these in Telegram |
| Greeting and away messages | Yes: greeting for first-time contacts, away messages when closed or on vacation | Not offered. Keep these in Telegram |
| Quick replies | Saved messages with media and files, opened with "/" in private chats | Not offered as such. Personalized broadcasts with merge tags instead |
| Chat links | Links that open a chat with a prefilled message and count taps | Not offered |
| Chat labels | Coloured tags based on chat folders | Custom CRM fields and a pipeline on every chat, usable as filters |
| Bots | Connect a bot to answer for you. It replies only in private chats with an incoming message in the last 24 hours | No bot. Your team answers from the real account, and an AI client can act through MCP |
| Shared access | Not a team feature: whoever is logged in sees everything | Per account: share it with the workspace or keep it private to one user |
| Privacy controls for staff | Not part of Telegram Business | Hide usernames, hide group member information, block message editing and deletion |
| Analytics | Not part of Telegram Business | Sent and received, response times, busiest hours and days, raw data download (Pro) |
| Tickets | Not part of Telegram Business | Ticket board on the Pro plan |
| Integrations | Connected bots | HubSpot, Zendesk, Notion, Make.com and Slack |
| Price | Included with Telegram Premium | Basic €29, Pro €39 per seat per month, 5 accounts per seat |
When a team outgrows one account
Several accounts, one inbox
The official apps hold three accounts, four with Premium. A sales team with a dozen reps has a dozen accounts. Entergram puts 100+ in one inbox and you filter by account instead of switching to it.
Protection from your own staff
Telegram Business is built to look good to customers. Entergram adds controls pointed inward: hide usernames, hide group member information, and stop staff editing or deleting messages.
Numbers you can act on
Response times, messages sent and received, and the busiest hours and days, per account, with the raw data downloadable. Telegram Business has no reporting, because it was never meant to.
The core difference
A better single account vs a workspace for many
Telegram Business answers "how should my account look and respond to customers?" Entergram answers "how does a team work many accounts without losing track, or losing data?" Most teams that need the second still want the first.
What Telegram Business gets right
Telegram launched Business in March 2024 and the feature set is practical. You set opening hours and a location, and customers see when you are open. A start page greets people in an empty chat. Greeting messages go to first-time contacts and can be re-sent after a period you choose. Away messages cover nights and holidays, and you can exclude specific chats. Quick replies hold whole sets of messages with media and files, opened by typing "/" in a private chat.
Chat links open a conversation with a prefilled message and show how many times each was tapped, which makes them good for websites and QR codes. Tags colour your chats by folder. And you can connect a bot that answers on your behalf, choosing which chats it may touch. Telegram says all Business features are free for Premium subscribers, and its API documentation says connected bots are available to non-Premium users too.
For a solo consultant, a shop owner or a founder who answers every message personally, that is a complete toolkit, and it costs nothing beyond Premium.
Where one account stops being enough
Everything in Telegram Business is configured on one account and works for whoever is logged into it. There is no concept of a teammate, of who answered what, or of which person may see what. The moment two people share an account, or ten reps each hold their own, those questions decide whether the operation works.
The connected bot does not change that. It is still one account, and Telegram limits it to private chats with an incoming message in the last 24 hours. It cannot start a conversation and it does not work in groups. It is good for a first answer, not for running a team.
What Entergram adds for a team
Entergram connects real personal accounts, each through its own unique proxy, and puts 100+ of them in one inbox. Per account you choose: share it with the workspace (support teams answering from one account) or keep it private to one person (sales and BD, where each rep owns their own).
On top: custom fields and a pipeline on every chat, a ticket board, analytics on response times and busiest hours with downloadable raw data, four privacy controls (hide usernames, hide group member information, block editing, block deletion), personalized broadcasts to a list you supply, and an MCP server that lets an AI client work across every account on your seat.
Using both
Telegram Business settings belong to the account and are managed in Telegram's apps, not in Entergram. Entergram has no greeting, away or quick-reply automation of its own, so if you rely on those, keep configuring them in Telegram.
Cost
Telegram Business vs Entergram pricing
Telegram Business costs nothing beyond Telegram Premium. Entergram is a separate per-seat subscription, and it only earns that price once more than one person or account is involved.
| Telegram Business | Entergram | |
|---|---|---|
| What you pay for | Telegram Premium, which includes all Business features | Seats: Basic €29 or Pro €39 per seat per month |
| Accounts | Each account configured separately | 5 accounts per seat, +€5/month per extra |
| Connected bot | Available without Premium | Not applicable, no bot |
| Analytics, tickets, MCP | Not included | Pro plan |
| Free trial | Not applicable | 3 days, no credit card |
Telegram Business details are from telegram.org/blog/telegram-business and core.telegram.org/api/business, checked 17 October 2026. Entergram's plans are on our pricing page.
Honest recommendation
Which one do you need?
Count the people and the accounts. One and one: Telegram Business. More than one of either: look at Entergram, and keep Telegram Business switched on.
Telegram Business is enough if…
- One person answers from one account
- You mainly need opening hours, greeting and away messages, and quick replies
- Chat links on your website or a QR code are how customers find you
- A connected bot giving the first answer in private chats is useful
Add Entergram if…
- Several people answer from one shared account
- Each rep holds their own account and a manager needs to see all of them
- You need to stop staff deleting messages or seeing group member lists
- You want response times and busiest hours per account
- You want an AI client working across every account through MCP
FAQ
Telegram Business vs Entergram: frequently asked questions
What is Telegram Business?
A set of business tools built into Telegram, launched in March 2024: opening hours and location, a start page, greeting and away messages, quick replies, chat links, folder-based chat tags and connected chatbots. Telegram says all Business features are free for Premium subscribers.
Do I need Telegram Premium for Telegram Business?
Telegram says all Business features are available for free to Premium subscribers. Its API documentation says connected bots are also available to non-Premium users, and since Bot API 10.0 (May 2026) any user can connect a bot to their profile.
Does Entergram replace Telegram Business?
No. Entergram does not offer opening hours, greeting or away messages, quick replies or chat links. It adds what Telegram Business does not have: many accounts in one inbox, shared or private access per account, privacy controls, analytics, tickets and MCP.
Can a connected Telegram Business bot run my team's inbox?
Not on its own. A connected bot works on one account, replies only in private chats with an incoming message in the last 24 hours, cannot start a conversation and does not work in groups. It is a good first responder, not a shared inbox.
How many Telegram accounts can Entergram handle?
You can manage 100+ accounts in one inbox and filter by account instead of switching. Each seat includes 5 accounts, and extra accounts in the same seat are €5 a month each.
Is Entergram a bot or a cold outreach tool?
Neither. Entergram runs on real personal Telegram accounts, not bots, and it is a CRM and shared inbox for sales and support teams. Broadcasts go to a list you supply, and Entergram does not harvest group members or sell contact data.
Practical guides
Learn the workflow before you choose
Best Telegram CRM in 2026: 10 Tools Honestly ComparedCompare 10 Telegram CRM tools by account model, multi-account scale, proxy isolation, shared inbox, lead management, MCP access, price and team fit.Read guideBest Telegram MCP in 2026: 9 Servers Honestly ComparedCompare 9 Telegram MCP servers by account access, hosting, permissions, multi-account design, setup, safety and total operating cost.Read guideBest Telegram MCP for Multiple Accounts in 2026Compare hosted and open-source Telegram MCP options for multiple accounts, including routing, session isolation, permissions, proxies and team workflows.Read guide
Sources
Telegram facts come from Telegram's own blog and API documentation, checked 17 October 2026.
- Telegram blog: Telegram Business , the feature set and the Premium terms (31 March 2024)
- Telegram API: Business , opening hours, chat links, connected bots for non-Premium users
- Telegram Bot API , what a connected bot can reply to
- Entergram pricing , per-seat plans and the 5-account seat allowance
More than one person on Telegram?
Keep Telegram Business on your account and put the team in one inbox. 3-day trial, no credit card.