Median first response time
Elapsed time from an eligible incoming message to the first eligible human outgoing reply.
Open benchmark project
Telegram Operations Benchmark 2026
A credible benchmark starts with definitions and privacy rules, not an impressive number. This release publishes the complete measurement contract while aggregate results remain in collection and review.
Current status: methodology published, results withheld
No industry aggregate is reported on this page yet. The first results release requires at least 10 eligible workspaces and 100 eligible chat observations, followed by a reproducibility and privacy review.
01
Metrics in the benchmark
Awaiting-response share
Share of eligible active chats whose latest qualifying message is incoming.
Workload distribution
Eligible reply pairs and outgoing messages by anonymized workspace or account cohort.
Coverage by hour
Share of eligible activity windows with a measured human reply.
Ticket resolution time
Elapsed time from ticket creation to closed status where the ticket workflow is enabled.
02
Eligibility and calculation
- Observation unit: one chat on one connected Telegram account.
- A chat needs at least three measured incoming-to-outgoing reply pairs.
- The chat must have qualifying activity in the 90 days before the snapshot.
- Headline statistics use the median and interquartile range. Weighted means are appendix-only.
- Subgroups are published only when at least five eligible workspaces contribute.
03
Privacy and publication rules
- No message bodies, usernames, phone numbers, chat titles or customer identifiers enter the release dataset.
- Workspace and account identifiers are replaced before aggregation.
- No row-level production observation is published.
- Any subgroup below the stated threshold is suppressed, not merged into a misleading result.
- Entergram employees review the query, output and written interpretation separately before release.
04
Audit or contribute to the standard
This project is a measurement standard in collection, not a claim that Entergram customers outperform an industry baseline. Later releases will retain this page and version the downloadable methodology.