Entergram Update — Late July 2026: AI Connectors, Safer Sessions and a New Help Center

Two weeks of shipping, written the way we'd explain it to you in the chat. No version numbers, no internal ticket names — just what you can do now that you couldn't do before.

💬 We announced this release in our Telegram group first. A good chunk of what follows started as someone's message in there. Read the announcement → · Join the group →

This is the one we're most excited about, and it's the one people ask for most.

Entergram runs a hosted MCP server. MCP is just a standard way for an AI app to talk to a tool. Point your AI app at Entergram and it can read your chats, send Telegram messages, open and update tickets, and fill in custom fields — all in plain language.

Setting it up takes about thirty seconds:

1. In Entergram, go to Settings → Workspace → Connectors → MCP.
2. Copy the MCP server URL: https://mcp.entergram.com/mcp
3. Paste it into your AI app as a connector.
4. Sign in and pick the permissions you want to grant.

That's genuinely it. There's no client to register, no key to generate, no config file to edit for most apps.

It works with Claude, ChatGPT, Perplexity, n8n, Make, and anything else that speaks MCP. Claude on web and desktop signs you in through the browser, so you never paste a secret anywhere. If you're wiring up server-side automation instead, you can use a client secret.

Some things that are now one sentence of typing:

• "Message everyone in my Leads column who hasn't replied in a week."
• "Open a ticket for the last message from Anna and set priority to high."
• "Which chats went quiet after we sent pricing?"
• "Set the Stage field to Demo Booked for this chat."

Two fixes worth calling out. The ChatGPT connector sign-in bug is fixed — it was failing to refresh its token, which meant the connection quietly went stale and you had to reconnect. And MCP can now message people you've never chatted with before, which used to throw an error on first contact.

One tip: grant the smallest set of permissions the agent actually needs. If it only has to read and tag, don't give it send access. You can revoke any connected app instantly from the same screen.

The chat table now has a Kanban view. Lanes come from any single-select custom column, so the board isn't a separate thing to maintain — it's your existing data, drawn differently. Drag a card between lanes and the field updates in the table too.

• Double-click a lane to rename it, recolour it, or add one inline.
• New group builds the underlying column for you if you don't have a suitable one yet. Name it, list the lanes, done.
• Lane order is shared across your workspace and saved, so your team opens the board the way you left it.
• Card order inside a lane sticks between sessions too.

Tickets got the same board treatment, with lanes from Status, Priority, Assignee, or any ticket select column.

If you've been running your pipeline in a spreadsheet next to Entergram, this is the thing that lets you close the spreadsheet.

We rebuilt the table toolbar around a faceted filter panel with sorting built in.

The big change is that every filter now supports include or exclude. "Only VIP" and "everything except VIP" are the same control, not two different features you have to hunt for.

The bigger change is honesty about state. Saved views used to lie a little — you'd tweak a filter, forget, and wonder why your view looked wrong tomorrow. Now, when your screen drifts from the saved view, you get an amber unsaved marker and a pill that spells out exactly what moved: was {value}, was unsorted, Added, Removed, Cleared.

From there you can undo one single change, discard everything and snap back, or fold the drift into the view permanently.

We also fixed three separate bugs that made views feel unreliable: they now load correctly at startup, survive switching between them, and no longer duplicate workspace chats.

Select some rows and a floating toolbar appears. From there you can:

• Mark read
• Pin
• Add to or remove from Telegram folders
• Set or clear a custom field across the whole selection
• Start a broadcast
• Exclude chats from the CRM entirely

Bulk exclusion landed alongside it. You can exclude every chat on an account in one action, or restore them all — and individual chats stay restorable from the list. This matters if you've connected a personal account and don't want two thousand old conversations cluttering your workspace.

If you run more than one Telegram account, three things changed:

• Search spans all connected accounts at once. Results are split into three groups: existing chats, new chats found on Telegram, and message-text matches. No more switching accounts to find the conversation you half-remember.
• Forwarding works across accounts. Forward a message from one account's chat into another's, with paginated destination search so long chat lists stay usable.
• Find new chats by phone number, not just by username. Useful when someone gave you a number on a call and never shared a handle.

Workspace Top Chats is now searchable too, and you can open analytics for any chat you own.

Full forum topic management for supergroups: turn forum mode on or off, create topics with an icon colour, then rename, close, reopen, hide, pin and delete them. Long topic lists get search and pagination.

Alongside it:

• Join requests, with accept, reject, and bulk accept-all
• Invite link creation, with approval links and usage counts
• Default member permissions
• Content protection

If you run communities rather than one-to-one sales chats, this is the release where Entergram stops being read-only about your groups.

We retired the client-side Sessions Vault.

Your Telegram sessions are now encrypted on our servers with AES-256-GCM at rest, managed by the backend. There's no passphrase for you to invent, remember, or lose — and no scenario where forgetting one locks you out of your own connected accounts.

This also removes a whole class of "my accounts show as disconnected after clearing my browser" problems, because your session no longer depends on something stored in your browser.

If you want the detail, the privacy and security section of the help center now spells out exactly what we store, what we can access, and what your teammates can see.

We rewrote the whole thing. It's now organised into six groups — Getting Started, Messages, Analytics, Tickets, Settings, Privacy & Security & Developers, and Troubleshooting — and every feature we've shipped has a page.

New articles include bulk actions, the Kanban board and grouping, views and filters, Telegram folders, group management, sending messages, contacts and groups, custom columns, response metrics, tickets and SLA, log history, the privacy checklist, proxies, what teammates see, the developer API, and a guide per MCP client.

Read the help center →

• Assign a teammate straight from the chat details panel — no detour through creating a ticket first.
• Change or cancel your plan inside Entergram. You see the recurring subtotal and the estimated prorated charge before you confirm, instead of finding out afterwards.
• Telegram Premium status now shows on connected accounts and in the chat list.
• @mentions open in Entergram instead of bouncing you out to the Telegram app.
• System messages are clickable — tap a "joined" event to open that person's profile or DM.
• Faster first load. We cut down the frontend bundles that were delaying startup.
• Chinese is back in the login language picker.
• Trials include full Analytics access, and workspace trials now support up to 10 members.
• Markdown files can be uploaded.
• Chat comments open instantly from a shared cache.
• Four text sizes, chat background patterns, unified icons and retuned dark themes — plus configurable table border weight for Messages and Tickets.

The unglamorous half of two weeks:

• Chats no longer jump around or reorder themselves randomly
• Attaching an image no longer briefly creates two of them
• Unread counts stay accurate as messages stream in and connections reconnect
• Deleted messages update every CRM view instead of leaving a stale preview
• Last-message previews no longer render broken
• Sender names in live group chats resolve as data arrives, instead of showing "Unknown User"
• Chat history opens without a cache delay, and cold opens no longer flash a single message
• Connections recover after a hard refresh, and reconnect backoff no longer raises false alarms
• Custom columns stay available during realtime recovery instead of blanking out
• Telegram folder drafts are preserved instead of cleared
• Ticket comment columns no longer show raw activity JSON
• Workspace profile picture upload works
• Onboarding works end to end — account connection through to the CRM table
• "Syncing chats" errors resolved

We're heads-down on analytics depth and making the board feel faster with very large workspaces.

The best way to influence what we build is to tell us. We posted this update in the Entergram Telegram group first — join us there and reply to it. We're in the group every day, and a real share of the list above exists because someone complained about it there first.

Questions or something broken? We're also at @hello_entergram.