Comparison
NetHunt is a well-regarded CRM built around Google Workspace, turning the inbox into a pipeline and adding Telegram as one more source of records. Its Telegram integration links a Telegram bot. Entergram connects the real personal accounts your customers already message, with a shared inbox, ticketing, analytics and MCP on top.
Quick verdict
If your business runs on email and Google Workspace, and Telegram is a secondary source of leads, NetHunt is a sensible CRM and its Gmail integration is better than anything Entergram offers. If Telegram is where the work actually happens, a bot-linked channel will only ever capture the fraction of Telegram traffic a bot is permitted to see.
Comparison
How NetHunt and Entergram compare when Telegram is the channel that decides the purchase.
| NetHunt | Entergram | |
|---|---|---|
| Core focus | Gmail and Google Workspace CRM with a sales pipeline | Telegram-native CRM, shared inbox and support workspace |
| Where the work happens | Inside Gmail, or the NetHunt web app | A dedicated workspace over your real Telegram accounts |
| Telegram connection | Link a Telegram bot to the CRM | Real Telegram accounts, each routed through its own unique proxy |
| Personal account support | Not supported, the integration is bot-based | Personal accounts are the core object of the product |
| Starting a conversation on Telegram | Not possible, Telegram forbids bots from messaging first | Message anyone your account can reach, by username or phone number |
| Existing Telegram history | Starts empty when the bot connects | Full history syncs in, including groups and channels |
| Telegram group chats | Bots see only commands and direct replies unless promoted to admin | Full visibility, with independent tickets raised from individual messages |
| Account scale | A bot per integration | 100+ accounts in one inbox with no switching, filtered by account |
| Excellent: native Gmail integration, sequences, tracking, templates | Not offered | |
| Ticketing | Pipeline records rather than tickets | Dedicated tickets from any message, with priority, assignee, due date and SLA |
| Internal privacy controls | Standard CRM roles and permissions | Hide usernames, hide group member lists, block message editing and deletion by staff |
| AI and MCP | No MCP server | MCP across every connected account: Claude, ChatGPT, Perplexity, Gemini |
| Analytics | Sales and pipeline reporting | Telegram-specific response times, message volume, busiest hours and days |
| Pricing model | Per user per month, discounted around 20% when billed annually | Per seat, unlimited chats and contacts |
| Entry price | From around $24 per user per month billed annually | Published per-seat rates, see the pricing page |
NetHunt's great strength is that it puts the CRM inside the inbox your team already lives in. That argument is completely correct and it is exactly why a Telegram-led business should question it: if your team lives in Telegram rather than Gmail, the same logic points somewhere else entirely.
NetHunt links a Telegram bot to the CRM, so a customer must find and start that bot before a record exists, the bot cannot message anyone first, and it cannot see what a group said before it joined. Entergram connects the account, so the inbox contains what your team actually sees, including years of prior history.
NetHunt models the lead and the deal. Telegram-led businesses also run support: the same group chat carries three unrelated issues, each needing an owner, a priority and a deadline. Entergram raises independent tickets from individual messages, with SLA tracking and a Kanban board.
Entergram's MCP server gives Claude, ChatGPT, Perplexity or Gemini access to every connected Telegram account: searching history, filling CRM fields, opening tickets, finding leads and sending replies through your own accounts. NetHunt has no equivalent.
The core difference
NetHunt and Entergram share a philosophy and disagree about the destination. Both argue that a CRM should live where the conversations already happen. They simply disagree about where that is.
NetHunt's premise is that sales teams live in Gmail, so the CRM should live there too. Records sit beside the email thread, pipelines are managed without leaving the inbox, and the Google Workspace integration is genuinely deep. It adds email sequences, tracking and templates, and it works as a standalone web app as well.
Telegram is one of several channels it can pull records from. The integration turns Telegram chats with leads into CRM records, preserves the communication history the bot can see, and lets you send messages from inside the CRM.
Pricing starts at around $24 per user per month when billed annually, with roughly a 20% discount for the annual commitment. For an email-led sales team this is reasonable value from a mature product.
NetHunt's Telegram integration works by linking a Telegram bot to the CRM. That single design decision determines everything that follows, and the constraints are Telegram's rather than NetHunt's.
A bot cannot send the first message to a user, so there is no Telegram outbound, follow-up or reactivation from the CRM. A bot cannot see anything a group said before it was added, so history starts at zero. In groups, privacy mode is on by default, so it receives only commands and direct replies unless promoted to administrator in each customer group.
The practical effect is coverage. If your customers message your team's personal accounts, which on Telegram is the overwhelming majority, those conversations never become records at all. The CRM then reports Telegram as a minor lead source, not because it is minor but because the bot could only count what it was allowed to see.
The strongest case for Entergram against NetHunt is NetHunt's own reasoning. Putting the CRM where the team already works removes the switching cost that kills CRM adoption, and that is exactly right.
For a Telegram-led business, the place the team already works is Telegram: the DMs, the groups, the channels and the folders that already exist on their phones. Entergram connects those accounts and builds the CRM layer over them, which is the same idea applied to a different messenger.
Entergram connects the account, so the inbox contains DMs, groups, channels, folders and full history. Above that sit assignment, internal comments, tickets raised from individual messages, priorities and due dates, SLA targets and a Kanban board.
It also covers the two things a bot-linked CRM cannot: scale and AI reach. More than a hundred personal accounts run in one inbox, filtered rather than switched between, each on its own unique proxy. And the MCP server spans every account on the seat, so a model can search history, fill CRM fields, triage and open tickets, run live Telegram search and send through your own accounts.
These products overlap less than the category suggests. NetHunt is excellent at email and Entergram does not do email at all. If both channels matter, running both is entirely reasonable: NetHunt keeps Gmail and the pipeline, Entergram takes Telegram, and Entergram's REST API or Make.com can push Telegram events across so reporting stays consolidated.
The decision only becomes either-or when one channel clearly dominates. See the pricing page to compare seat costs.
Cost
Both charge per user, so the comparison is unusually clean. What differs is what each seat is good at.
| NetHunt | Entergram | |
|---|---|---|
| Entry price | From around $24/user/month billed annually | Published per-seat rate, see the pricing page |
| Annual discount | Roughly 20% for annual billing | Monthly or annual |
| Pricing driver | Users and plan tier | Seats only, unlimited chats and contacts |
| Native Gmail, sequences and tracking included | Not offered | |
| Telegram accounts | A bot per integration | Multiple real accounts per seat, 100+ in one inbox |
| Ticketing and SLAs | Pipeline records rather than tickets | Included |
| AI | No MCP server | MCP across every connected account, no per-action fee |
The question that settles it
Per-seat costs land close enough that price is unlikely to decide this. The useful exercise is to count last week's customer conversations and sort them by channel.
If most arrived by email, NetHunt is the better purchase and its Gmail integration is worth more than anything on this page. If most happened in Telegram DMs and groups, ask how many of them a bot-linked integration could have captured. For most Telegram-led teams the answer is close to none, and a CRM that cannot see the work cannot manage it.
Competitor pricing reflects publicly listed rates at the time of writing and changes without notice. Entergram's plans are on our pricing page.
Honest recommendation
Ask which application your team has open all day. That is where the CRM belongs, and it is NetHunt's own argument.
Switching
This is rarely a replacement. NetHunt usually keeps email and the pipeline while Entergram takes the Telegram side the bot could never reach.
Authorise each account carrying customer conversations. History, groups and channels sync automatically, and each account routes through its own unique proxy.
Compare a week of Telegram records in NetHunt against a week of Entergram volume. The difference is usually large, because DMs to personal accounts and group chats were never reachable by the bot.
Recreate the lead fields and stages you genuinely fill in as Entergram custom columns and ticket statuses, keeping the vocabulary identical so reporting stays comparable across both tools.
Email, sequences and the deal pipeline are jobs NetHunt does well. Leave them there rather than trying to rebuild them.
Use Entergram's REST API or Make.com to push Telegram events into NetHunt so pipeline reporting stays consolidated across both channels.
Once conversations are flowing through real accounts, update the Telegram link on your site, docs and signatures. Keep the bot running for a few weeks as a safety net, then retire it.
Connecting an account is a Telegram session, not a data export, and disconnecting leaves every chat untouched. See the security page.
FAQ
Practical guides
Claims about NetHunt reflect publicly available information at the time of writing. Verify current terms with the vendor.
Connect the accounts your customers already message and find out how much of your Telegram traffic a bot was never showing you.
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