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Telegram guides for sales, support and automation

Practical guides for running Telegram sales, support, analytics, broadcasts, integrations and AI workflows across multiple accounts.

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Comparison of Telegram CRM against HubSpot Salesforce and Pipedrive

Comparisons CRM

Telegram CRM vs HubSpot, Salesforce and Pipedrive: Why Chat-First Teams Pick Different Tools

An honest decision matrix: where HubSpot, Salesforce and Pipedrive still win, and where a Telegram-native CRM does work legacy tools structurally can't.

Matias

Apr 25, 2026

Telegram customer retention and win-back campaigns with Entergram

Guides Retention

Telegram Customer Retention: Win-Back Campaigns That Actually Reactivate Dormant Chats

Most teams pour budget into Telegram acquisition and ignore retention. Here is how to segment dormant chats, rebuild reasons to reply, and run win-back broadcasts that lift reply rates instead of burning your account reputation.

Matias

Apr 25, 2026

Telegram CRM for marketing agencies managing client accounts

Agencies Workflow

Telegram for Marketing Agencies: Client Reporting, White-Labeled Inboxes and Retainer-Friendly Workflows

Agencies managing client accounts on Telegram are quietly running on spreadsheets. Here is how to turn a chat-based client book into a workspace where account managers, strategists and freelancers share context without sharing every message.

Matias

Apr 24, 2026

ROI model for Telegram CRM showing cost of lost leads

ROI Business Case

ROI of a Telegram CRM: Calculating the Real Cost of Lost Leads in Spreadsheets

Most teams under-estimate the cost of running Telegram sales on spreadsheets by a factor of ten. Here is a concrete, CFO-grade model for the revenue leaking out of your chats, with the exact formula and the numbers behind each input.

Matias

Apr 24, 2026

Make.com scenarios for Telegram CRM using Entergram

Guides Integrations

Make.com + Telegram CRM: 12 Automations You Can Build in Under an Hour

Entergram ships with a Make.com integration on Pro. Here are 12 concrete Make scenarios - from Stripe-triggered broadcasts to Airtable contact sync - that turn a Telegram inbox into a real automation target, with real scenarios and step counts.

Matias

Apr 23, 2026

Community Moderation

Telegram Community Moderation Playbook: Running a 10k-Member Group Without Burning Out

Moderating a large Telegram community is a job that scales badly without the right infrastructure. Here is a field-tested playbook for tagging rule violations, escalating to tickets, and running a mod team on SLA so no member falls through the cracks.

Matias

Apr 23, 2026

Telegram restrictions in Russia and Entergram proxy bypass

Guides Security

Telegram Restricted in Russia: How Entergram Keeps Your Team Connected with Built-in Proxies

Russian users and teams face Telegram slowdowns, regional blocks and tightening restrictions. Entergram's built-in proxy with dedicated IP routes every account around the block so your team never loses a conversation.

Matias

Apr 22, 2026

Card image for Telegram Support System for Teams

Guides

Telegram Support System for Teams: Organize, Track, and Resolve Customer Issues

Build a professional Telegram support system for your team. Learn how to manage tickets, assign agents, track SLAs, and deliver faster resolutions using Telegram as your support channel.

Matias

Mar 21, 2026

Card image for Telegram Lead Management Complete Guide

Guides

Telegram Lead Management: The Complete Guide for 2026

Learn how to capture, qualify, and convert leads on Telegram. Build pipelines, automate follow-ups, and measure conversions with a purpose-built system.

Matias

Mar 20, 2026

Card image for Telegram Sales Automation Pipeline Guide

Guides

Telegram Sales Automation: How to Build a Sales Pipeline That Closes Deals

Learn how to implement telegram sales automation with structured pipelines, broadcast outreach, team coordination, and analytics. A complete guide for sales teams selling on Telegram.

Matias

Mar 20, 2026

Guides

How to Manage Multiple Telegram Accounts for Business Growth

Learn how to manage multiple Telegram accounts efficiently. Discover tools, security tips, and workflows for Web3, e-commerce, and agency teams.

Matias

Mar 19, 2026

Card image for Telegram Inbox for Teams Shared Workspace

Guides

Telegram Inbox for Teams: Build a Shared Workspace for Collaborative Messaging

Set up a Telegram shared inbox and team inbox in minutes. See how a shared Telegram inbox handles chat assignment, internal comments, and privacy-first team collaboration.

Matias

Mar 19, 2026

Telegram ticketing system creating support tickets from chat messages

Releases

Telegram Ticketing System: Create Support Tickets Directly from Chat Messages

Entergram launches a native Telegram ticketing system. Create tickets from chat messages, assign team members, set SLAs, and manage customer support without leaving Telegram.

Matias

Feb 20, 2026

Telegram workspace compliance dashboard with employee monitoring controls

Releases

Telegram Workspace Compliance: Employee Monitoring and Message Controls

New compliance features for Telegram workspaces. Monitor employee messaging activity, track login locations, disable message deletion, and maintain full audit trails for regulated industries.

Matias

Feb 20, 2026

AI-powered analytics dashboard generating custom charts from Telegram CRM data

Releases

Telegram Analytics with AI: Generate Custom Charts from Your CRM Data

Entergram's analytics get a major upgrade. Default stats like message heatmaps and ticket resolution plus an AI-powered Create Chart feature to generate custom visualizations from your CRM tables.

Matias

Feb 19, 2026

Kanban board view for managing Telegram support tickets

Releases

Kanban Board for Telegram Support Tickets: Visual Ticket Management

Manage Telegram support tickets with a Kanban board view. Create custom columns for ticket status, priority, and workflow stages. Drag and drop tickets for faster resolution.

Matias

Feb 19, 2026

Customer support for personal Telegram accounts with Entergram CRM

Guides

Customer Support for Personal Telegram Accounts: Why Bots Aren't Enough

Discover how to provide professional 24/7 customer support directly from a personal Telegram account. Compare Zendesk, Freshdesk, Intercom and learn why Entergram's workspace-based support with SLAs and native ticketing beats traditional bots.

Matias

Feb 10, 2026

Spotlights

Telegram CRM Integration: Why Web3 Startups Can't Scale Without It

Learn why Telegram CRM integration is essential infrastructure for Web3 startups. Track leads, manage pipelines, and scale communication without losing context.

Matias

Jan 8, 2026

Spotlights

How Web3 Sales Teams Close More Deals on Telegram

Learn how Web3 sales teams use Telegram CRM to manage pipelines, track leads, and close more deals. Transform Telegram from chat chaos into a structured sales system.

Matias

Jan 5, 2026

Spotlights

Why Web3 Needs a Telegram CRM: The Case for Structured Communication

Discover why Web3 teams need a dedicated Telegram CRM. Learn how structured communication improves sales, support, and community management in crypto and blockchain.

Matias

Dec 15, 2025