Comparison
TimelinesAI puts many WhatsApp numbers in one shared inbox and syncs them to HubSpot, Pipedrive, Salesforce and other CRMs. Its Telegram support is a Zapier template. Entergram has no WhatsApp at all: it runs 100+ personal Telegram accounts in one inbox, with analytics, tickets, privacy controls and MCP.
Quick verdict
This comparison is decided by one question: which messenger do your customers use? If it is WhatsApp, TimelinesAI is a focused, well-priced product and Entergram cannot help you. If it is Telegram, TimelinesAI's site documents no Telegram inbox, so the tool does not reach the conversations you need to manage.
Comparison
TimelinesAI facts are from timelines.ai, checked 17 October 2026.
| TimelinesAI | Entergram | |
|---|---|---|
| Messenger | WhatsApp: QR code (personal or Business app), coexistence, or official WABA | Telegram only, on personal accounts |
| Telegram | A Zapier template that forwards new TimelinesAI chats to Telegram. No Telegram inbox documented | The whole product. Each account is routed through its own unique proxy |
| Many accounts in one inbox | Many WhatsApp numbers in one workspace, each number takes a seat | 100+ Telegram accounts in one inbox, 5 included per seat, filtered by account |
| Team access | Shared team inbox | Per account: share it with the workspace or keep it private to one user |
| Internal privacy controls | Pro hides phone numbers from non-admin members | Hide usernames, hide group member information, block message editing and deletion |
| Analytics | Team and messaging statistics on Pro | Sent and received, response times, busiest hours and days, raw data download (Pro) |
| Tickets | Not described on its pricing page | Ticket board on the Pro plan, plus Zendesk tickets if you use Zendesk |
| MCP | WhatsApp MCP for Claude, ChatGPT and other assistants | MCP across every personal Telegram account on the seat (Pro) |
| Automation | AI auto-replies, Workflow Builder, Zapier and Make, API and webhooks | Broadcasts with merge tags, Make.com app, MCP-driven workflows. No auto-reply engine |
| CRM integrations | HubSpot, Pipedrive, Salesforce, Zoho, monday.com, Close, Bitrix24 and more | HubSpot, Zendesk, Notion, Make.com and Slack |
| Price | Starter $35, Pro $49 per seat per month ($28 and $39 billed yearly) | Basic €29, Pro €39 per seat per month |
| Free trial | 10 days, no credit card, up to 10 seats | 3 days, no credit card |
A Zapier template that sends a message to Telegram is a notification, not an inbox. Entergram connects the personal account itself, so DMs, groups and channels are in the workspace and your team answers from the account the client already knows.
On TimelinesAI each connected WhatsApp number takes a seat. On Entergram each seat already includes 5 Telegram accounts, and extra accounts in the same seat are €5 a month each. One person running ten accounts is one seat plus five extras.
TimelinesAI Pro can hide phone numbers from non-admins, which is a good idea. Entergram goes further on Telegram: hide usernames, hide group member information, and stop staff editing or deleting messages.
TimelinesAI's MCP reaches WhatsApp. Entergram's reaches every personal Telegram account on your seat, so an AI client can fill CRM fields, triage tickets and compute response times across all of them.
The core difference
Most comparison pages pretend the other product is worse at your job. This one is simpler: TimelinesAI is for WhatsApp and Entergram is for Telegram, and very few teams need to choose between them on features.
TimelinesAI connects WhatsApp three ways: by scanning a QR code with an existing personal or Business app number, through coexistence with Meta's API, or through the official WhatsApp Business API for company numbers. Many numbers sit in one workspace, conversations sync to CRMs such as HubSpot, Pipedrive and Salesforce, and every plan includes AI auto-replies, a Workflow Builder, Zapier, Make, an API and a WhatsApp MCP.
Pricing is clear: $35 per seat a month on Starter and $49 on Pro, or $28 and $39 billed yearly, with a 10-day trial and no card. If your sales or support team lives on WhatsApp, it is a sensible pick.
TimelinesAI's Telegram page describes a Zapier template: when a new chat comes into TimelinesAI, a message is sent through Telegram. Its homepage and pricing page name no Telegram inbox channel. That is useful as an alert into a Telegram group, and it is not a way to manage Telegram conversations.
If your clients write to you on Telegram, those conversations do not land in TimelinesAI. You cannot read them there, share them with a teammate, or measure response times on them.
Entergram connects real personal Telegram accounts, each routed through its own unique proxy, and puts 100+ of them in one inbox that you filter by account instead of switching. Each account can be shared with the workspace, which suits a support team answering from one account, or kept private to one person, which suits sales.
On top sit custom fields and a pipeline, a ticket board, analytics (sent and received, response times, busiest hours and days, with raw data you can download), four privacy controls, personalized broadcasts to a list you supply, and an MCP server covering every account on the seat.
No WhatsApp, no Instagram, no SMS. No auto-reply engine. Five shipped integrations (HubSpot, Zendesk, Notion, Make.com and Slack), not fifty. If your customers are on WhatsApp, this page is telling you to use TimelinesAI.
Cost
Both charge per seat. The difference is what a seat holds: on TimelinesAI each connected WhatsApp number takes a seat, on Entergram a seat holds 5 Telegram accounts.
| TimelinesAI | Entergram | |
|---|---|---|
| Entry plan | Starter: $35/seat/month, $28 billed yearly | Basic: €29/seat/month |
| Mid plan | Pro: $49/seat/month, $39 billed yearly | Pro: €39/seat/month, adds analytics, tickets, API and MCP |
| Top plan | Enterprise: custom quote | Enterprise: custom, minimum 50 seats |
| Accounts per seat | Each connected number takes one seat | 5 Telegram accounts, +€5/month per extra |
| Messenger | Telegram | |
| Free trial | 10 days, no card, up to 10 seats | 3 days, no card |
TimelinesAI prices are from timelines.ai/pricing, checked 17 October 2026, and change without notice. Entergram's plans are on our pricing page.
Honest recommendation
Pick the tool built for the messenger your customers use. Running both is reasonable if your customers are split.
FAQ
Practical guides
TimelinesAI facts come from TimelinesAI's own site, checked 17 October 2026. Verify current terms with the vendor.
Connect the accounts they already message and work them from one inbox. 3-day trial, no credit card.
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