Сравнения

Entergram и альтернативы

Все сравнения сделаны по одной схеме: в чём каждый инструмент действительно хорош, как именно он подключается к Telegram и кому что выбрать. Если конкурент подходит вам лучше, на странице так и написано.

Как каждый инструмент подключается к Telegram

Одна таблица решает большинство этих сравнений. Почти все хелпдески, CRM и омниканальные инбоксы работают с Telegram через Bot API - а Telegram запрещает ботам писать пользователю первыми.

Инструмент	Подключение к Telegram	Личные аккаунты	Может написать первым	Групповые чаты	Начальная цена
Entergram Официальные цены	Personal Telegram accounts, direct	Да	Да	Full access, tickets from any message	€29-€39/seat/mo, 5 accounts each
Zendesk Официальные цены	Telegram bot via a third-party marketplace app	Нет	No - bots cannot message first	Commands and direct replies only, unless bot is admin	$55/agent/mo (Suite Team, annual) + marketplace app
Freshdesk Официальные цены	Telegram bot on the Freshdesk Omni / Freshchat side	Нет	No - bots cannot message first	Commands and direct replies only, unless bot is admin	$29/agent/mo (Omni Growth); $79 for Omni Pro
Intercom Официальные цены	No native Telegram channel - third-party bridge to a bot	Нет	No, on Telegram	Not supported	$29/seat/mo (Essential, annual) + $0.99 per Fin resolution
HubSpot Официальные цены	No native Telegram channel - Zapier, marketplace app or custom build	Нет	No, on Telegram	Not supported	~$90/seat/mo (Service Hub Pro) + $1,500 onboarding
ManyChat Официальные цены	Telegram bot - marketing flows for opt-in subscribers	Нет	Only to people who started the bot	Not the model - one-to-one subscriber flows	$29/mo (Pro, annual) for 2,500 contacts + $29 AI add-on
respond.io Официальные цены	Telegram bot, as one channel in an omnichannel inbox	Нет	No, on Telegram	Commands and direct replies only, unless bot is admin	$79/mo (Starter, annual); $159 for Growth
ControlHippo Официальные цены	Bot-based Telegram channel in a multi-channel inbox	Нет	No, on Telegram	Commands and direct replies only, unless bot is admin	~$20-28/user/mo
SendPulse Официальные цены	Telegram bot built with BotFather, marketing flows for opt-in subscribers	Нет	Only to people who started the bot	Group automation: membership checks, blocking, posting to a group	Free for 3 bots; paid from ~$9.85/mo, scaling by subscriber count
Kommo Официальные цены	Telegram bot: create it in BotFather and paste the token	Нет	No - bots cannot message first	Commands and direct replies only, unless bot is admin	$25/user/mo (Base) to $45 (Pro), six-month minimum term
Umnico Официальные цены	Real Telegram accounts by phone number, and bots via BotFather	Да	Yes, by username or phone number	Supported	Quoted per connected channel plus per operator; 3-day trial
Breakcold Официальные цены	Native Telegram channel that syncs on its own	Да	Yes	Oriented to one-to-one selling relationships	$59/mo (1 seat, 1 channel account); +$10 per extra seat or account
NetHunt Официальные цены	A Telegram bot linked to the CRM	Нет	No - bots cannot message first	Commands and direct replies only, unless bot is admin	From ~$24/user/mo billed annually
Hotline.tg Официальные цены	Telegram forum topics, connecting bots and personal accounts	Да	Yes, via a connected personal account	Topic groups are the interface	Free with vendor attribution; paid plans by daily message volume
CRMChat Официальные цены	Personal Telegram accounts - outreach and prospecting focus	Да	Yes	Discovery and outreach oriented	Free tier; from $28/mo (Personal, annual)
Wazzup Официальные цены	Personal Telegram account (or a separate Telegram Bot channel), piped into Kommo, Bitrix24 and other CRMs	Да	Yes, by username, except on the incoming-only INBOX plan	Included on every Telegram plan	$15/channel/mo (START, 50 chats); $12 billed yearly
TimelinesAI Официальные цены	No Telegram inbox documented: WhatsApp inbox, Telegram only via a Zapier template	Нет	No, on Telegram	Not supported on Telegram	$35/seat/mo (Starter), $28 billed yearly; one seat per WhatsApp number
Telegram Business Официальные цены	Built into your own Telegram account, configured one account at a time	Да	Yes, it is your account; a connected bot cannot	Your normal groups; quick replies and connected bots work in private chats	Included with Telegram Premium
Optimove Официальные цены	Campaign messages through a partner (Scoreconnect) using a Telegram bot	Нет	Campaign sends to players with a stored Telegram ID	Not described	Not published; sold through a demo
Xtremepush Официальные цены	Telegram not listed among its channels (push, email, SMS, in-app, onsite)	Нет	Not on Telegram	Not supported on Telegram	Not published; sold through a demo